Verified
2/10 Terrible
Ina
Jun 11, 2026
Disliked: Staff & service, amenities, property conditions & facilities
I booked this stay last minute and immediately tried to cancel it but Bergen Guesthouse does not accept cancellations. The property is close to the city center, inexpensive and newly - in progress - renovated. However, the walls are paper thin, the rooms lack comfort (our window didn’t close properly, only a ceiling light, no bedside lights, the power outlets didn’t work properly, no TV, no mirror). One full bath and one out of order bathroom to share between 4 rooms on the level we stayed. There were no supply of toiletries (minor but this was advertised) and on the last morning someone had removed the skeleton key to the full bathroom. No privacy whatsoever. On our last night someone arrived at 1am and immediately started yelling that they didn’t not want to stay at such sub par property. They continued for half an hour, left in a huff only to return some time later with more loud talk. I slept 2 hours max. We left early on our last day only to return for a forgotten item. Our code did not work anymore. 8 calls later returned only a voicemail saying they were unavailable (there is no staff on the property and the emergency number is not serviced). This property can best be compared to an inexpensive college dorm in the US. Bring shower shoes and risk someone walking in on you showering. There was an open hole in the wall by the front door. Also limited toilet paper. I will be submitting a complaint to the Norwegian Forbrukerrådet. This property should not have a permit.
Ina
Stayed 2 nights in Jun 2026