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Embassy Suites Northwest Arkansas - Hotel, Spa & Convention

3.5-star property
3303 Pinnacle Hills Pkwy, Rogers, AR 1-855-201-7819

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3.5 out of 5
Good!
See all 12 Travelocity Reviews

"Place was perfect and clean. Close to Walmart and all other shopping " More

By a verified traveler on Mon 10 Sep 2018

Points Of Interest

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Hotel Description

3.5-star spa hotel with free breakfast

In Rogers

Within 2 miles (3 km) of this Rogers hotel, you'll find Pinnacle Country Club and Walmart Arkansas Music Pavilion. World Trade Center Arkansas and John Q. Hammons Convention Center are also within 2 miles (3 km).

Renovated in 2016

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 48 conference rooms, 24-hour business center, and valet parking. Enjoy the 24-hour fitness center and free perks like daily breakfast and free self parking.

Sofa beds, WiFi

Featuring conveniences like sofa beds and sitting areas, the 400 guestrooms also offer 24-hour room service and LED TVs with cable channels. WiFi, refrigerators, and microwaves are also available.

Suite, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Spa Tower Corner Suite - 1 King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite Two Double and One Sofa Bed Corner

Bed Count 2 Full Beds Maximum Occupancy 6 Max

One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Suite One King and One Sofa Bed Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention ratings based on 12 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Northwest Arkansas - Hotel, Spa & Convention

Everyone (5)
2 out of 5

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 16, 2019 by Jason

I'm sorry that your stay wasn't as good as you hoped for. We'd love another chance to show you great hospitality!

5 out of 5
Place was perfect and clean. Close to Walmart and all other shopping

Posted by , from Nebraska on Sep 10, 2018

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Comment from Hotel Management

Sep 11, 2018 by Jessica

Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you on your next trip!

3 out of 5
The hotel was great and staff that we enquirerd while there were great. It was after we left that out troubles began. After we checked out I got charged $164.00. I called to see what this was for and the lady that answered said it was a smoke cleaning fee. I asked her what that meet and she said it is chaired when someone smokes in the room. I do not smoke and my husband didn’t smoke in the hotel at all. I made him go outside if we were even at the hotel. We only spent one night and we were at a concert most of the night. The lady said she couldn’t do anything about the charge and that I should call back the next morning. Now I am getting the run around on talking to a manager to get this fixed. So disappointed.

Posted by on Apr 30, 2018

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Comment from Hotel Management

May 8, 2018 by Stephanie I.

Thank you for your response. If evidence of smoking is found in a room by housekeeping a cleaning charge is posted to the room at that time.

4 out of 5
A great hotel- consistently delivers a good experience

Posted by on Oct 24, 2017

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Comment from Hotel Management

Oct 27, 2017 by Stephanie I.

Thank you for your feedback. We are glad to hear that you enjoy your experience here consistently. We hope to see you again very soon!

1 out of 5

RUDE, RUDE, RUDE

Pros: NOTHING
Cons: REPLACING THE STAFF.
Location: Close to Walmart AMP, that's good, but, if they have a concert there, the hotel also allows parking in their lot for a fee, which is awful.
The staff is incredibly rude. INCREDIBLY. They were unhelpful. And, if there's a concert going on at the Walmart AMP, they allow parking in their spaces for a fee. We had trouble even leaving the parking lot because they kept taking money from others, who weren't even guests at the hotel, to allow them a place to park. The staff is unhelpful. And rude. And, there's a no cancellation policy, so if something happens, you either get to pay the $204 a night or the cancellation fee, which costs WAY MORE THAN $204.

Posted by , from Walnut Ridge on Sep 28, 2015

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1 out of 5

kids running all over & loud.

Pros: Close restaurants
Cons: No free Internet, Noisy
Kids were running all over the hotel.. playing on elevators, the next morning was a false fire alarm cause a kid pulled the alarm. We were woke up to the fire alarm going off and being told to evacuate our room. There is no free wi fi . This is the worst hotel experience I ever had. I checked put 14 hours earlier than I planed cause of the kids running around . Staff does nothing to make them stop.

Posted by , from Arkansas, USA on Nov 1, 2012

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1 out of 5

worse hotel stay I have ever had.

Cons: No free Internet, Noisy, teens and kids are allowed to run around the hotel
First of all the room didnt have a hot tub like was booked Also no free wi fi . There were kids running all over the place I mean unsupervised running around all night and hotel staff did nothing to stop them and kids where Riding the elevators up and down like a toy. The next morning a we were work up to a fire alarm telling us to leave our rooms . About 45 mins later we were advised the alarm was false,, A kid had pulled the Alarm as a joke! I left the hotel 15 hours before my check out time. It was so stress full !

Posted by , from Fort Smith, AR, USA on Oct 28, 2012

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5 out of 5

Very nice. The morning breakfast was great.

Pros: Free breakfast
Very nice, The morning breakfast was great. I would recommend this to anyone.

Posted by , from North Little Rock, AR on Sep 10, 2011

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5 out of 5

Excellent stay!

Pros: Free breakfast, Close restaurants, Quiet
When the wife and I visited Northwest Arkansas for a short getaway -- we couldn't have been more happy with our experience at the Embassy Suites. Room was quiet, beautiful and clean. Lobby and atrium area was sharp and attractive. The cooked-to-order breakfast was fantastic...SO much better than the usual cereal and danish you might expect elsewhere. Also, the location was close to shopping, entertainment and great restaurants. Overall, a wonderful stay. Pay a few extra bucks and stay at the Embassy. You'll be glad you did.

Posted by , from Little Rock, AR on Jul 5, 2011

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5 out of 5

Will be Back!

We were staying at this hotel before we flew back home to California. We were greeted by a bellman before we even got out of the car. He helped my husband get all of our luggage up to our room. The front desk was very helpful and accomodating. Our room was very nice and comfy. We swam in the pool which was very nice. We ordered room service which was delicious and very quick. In all they took very good care of us and I would definitely go back if we ever go back to Rogers.

Posted by on Apr 15, 2009

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About the Embassy Suites Northwest Arkansas - Hotel, Spa & Convention

Location 3303 Pinnacle Hills Pkwy, Rogers, AR 72758

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have WiFi for a fee. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 75000 square feet (6968 square meters) and includes conference space. A 24-hour fitness center, a sauna, and spa services are also featured at the business-friendly Embassy Suites Northwest Arkansas - Hotel, Spa & Convention. A free area shuttle within 3 mi is available. Self parking is free. A complete renovation of Embassy Suites Northwest Arkansas - Hotel, Spa & Convention was completed in 2016. This 3.5-star Rogers hotel is smoke free.

  • 400 guestrooms or units
  • 15 levels
  • 2 buildings
  • 75000 sq ft of conference space
  • 6968 sq m of conference space
  • Built in 2003
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Northwest Arkansas Regional Airport (XNA) (15.4 km / 9.6 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention offers 400 air-conditioned accommodations with laptop-compatible safes and safes. Accommodations have separate sitting areas and include sofa beds and desks. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. LED televisions come with premium cable channels and pay movies. Housekeeping is provided daily.

  • Sitting area
  • Pull-out sofa bed
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast daily from 6:30 AM to 9 AM. The hotel hosts a free manager's reception on select days.

Caffeinas Cafe - Onsite café.

Cedar Creek Bistro - This restaurant specializes in American cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

  • Golfing nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 4.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 4.95 (rates may vary)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Northwest Arkansas Hotel Spa Convention Rogers
  • Embassy Suites Northwest Hotel Spa & Convention
  • Embassy Suites Northwest Spa Convention
  • Embassy Suites Northwest Arkansas Hotel Spa Convention
  • Embassy Suites Northwest Arkansas Spa Convention Rogers
  • Embassy Suites Northwest Arkansas Hotel Spa Convention Rogers
  • Embassy Suites Northwest Arkansas Hotel Spa Convention
  • Embassy Suites Northwest Arkansas Spa Convention Rogers
  • Embassy Suites Northwest Arkansas Spa Convention

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.