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"If you pre pay when you book your room, they tell you when you check in that they need to charge your card $50 extra for a security deposit, that was ... " More

By a verified traveler on Sun 19 Dec 2021

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Hotel Description

Hotel perfectly located for exploring New Buffalo

City center stay

Within 3 miles (5 km) of this New Buffalo hotel, you'll find Whittaker Woods Golf Course and Four Winds Casino New Buffalo. New Buffalo Public Beach and Lake Michigan are also within 3 miles (5 km).

Renovated in 2017

Free WiFi in public areas, luggage storage, and a safe deposit box are available at this hotel. Enjoy free perks like free self parking and an area shuttle. Staff at the 24-hour front desk can provide around-the-clock assistance.

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$69* Per night/room Oct 2 - Oct 3

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

SureStay Hotel by Best Western New Buffalo ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Hotel by Best Western New Buffalo

Everyone (1) Couples (1) Family (1)
3 out of 5
If you pre pay when you book your room, they tell you when you check in that they need to charge your card $50 extra for a security deposit, that was undisclosed when you booked. They then charge you $100 instead of $50, dont tell you, and deny it when you show them proof that they did.

Posted by on Dec 19, 2021

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Comment from Hotel Management

Dec 20, 2021 by Hotel Manager

Dear Guest, Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims. This is something we take very seriously and if necessary we will take immediate action. Sincerely, Hotel Manager

2 out of 5
Pool under construction and what was a reason a choosing hotel. Floor in room look like it was not vacuumed. Asked for towels and said will call me to pick up and never called me and when called again said will let me know when have them.

Posted by on Oct 18, 2021

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Comment from Hotel Management

Oct 22, 2021 by Hotel Manager.

Dear Greg, Thank you for commenting. I am sorry to hear your experience with us was not what it should have been. We have addressed your comments with our team and continue to work towards improving our guest experience. We're sure we can go above and beyond for you next time. Please give us the opportunity to serve you again. Sincerely, Hotel Manager.

5 out of 5
My husband and I enjoyed the room, it was nice for the price, the jet bathtub, the size of the room, it was a king suite, bed, the staff were great, nice and friendly.

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 14, 2021 by Hari P | General Manager

I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

4 out of 5
Nice and helpful staff! Close to the beach and the casino.

Posted by , from illinois on Oct 2, 2018

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About the SureStay Hotel by Best Western New Buffalo

Location 11539 O'Brien Ct., New Buffalo, MI 49117

Property Features

As a guest of SureStay Hotel by Best Western New Buffalo, you'll find a front desk safe and a television in a common area. WiFi is free in public spaces. Self parking is free. A complete renovation of SureStay Hotel by Best Western New Buffalo was completed in July 2017. This New Buffalo hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 2 levels
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Microwave

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: New Buffalo Station (3.4 km / 2.1 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western New Buffalo offers 98 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on request.

  • Separate bedroom
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Desk chair

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Days Inn New Buffalo Hotel
  • O'Briens Inn Resort New Buffalo
  • O'Briens New Buffalo
  • O'Brien Hotel New Buffalo
  • O'Brien New Buffalo
  • Days Inn New Buffalo
  • Abbie Inn Hotel New Buffalo
  • Abbie Inn Hotel
  • Abbie New Buffalo
  • Days Inn Suites New Buffalo
  • Days Inn Wyndham New Buffalo Hotel
  • Days Inn Wyndham New Buffalo
  • Abbie Inn Hotel Suites
  • Surestay By Buffalo Buffalo
  • SureStay Hotel by Best Western New Buffalo Hotel
  • SureStay Hotel by Best Western New Buffalo New Buffalo
  • SureStay Hotel by Best Western New Buffalo Hotel New Buffalo

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.