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Otter Hotel

4.0 star property
4-star hotel near Banff National Park Information Centre

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Breakfast and dinner served
Rooftop pool
Mountain View King Suite | In-room safe, free WiFi, bed sheets
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(36 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(28 reviews)
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, Mobility Accessible

Superior Room, Mobility Accessible | In-room safe, free WiFi, bed sheets

Superior Room, Mobility Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 6 min walk - 0.4 miles
  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪Evelyn's Coffee Bar - ‬19 min walk

About this property

Otter Hotel

4-star hotel near Banff National Park Information Centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and hair dryers. Cable television is provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.

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The price is $249
Apr 7 - Apr 8
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

How close is Otter Hotel to the airport?

Otter Hotel is 83.9 mi (93-min drive) away from the Calgary International Airport (YYC) airport, the closest popular airport to the property.

How much does it cost to stay at Otter Hotel?

As of Mar 11, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on Apr 1, 2026 start from $249, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Otter Hotel have an airport shuttle?

Airport shuttle services are not available at Otter Hotel.

Does Otter Hotel offer free breakfast?

Otter Hotel does not offer free breakfast.

Is there a casino at Otter Hotel?

No, there is no casino at this hotel.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Otter Hotel?

This hotel offers free self parking.

Does Otter Hotel have a pool?

Otter Hotel does not have a pool.

Does Otter Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Otter Hotel have a spa?

There are no spa services available at this hotel.

How close is Otter Hotel to downtown Banff?

Otter Hotel is 0.8 mi away from Banff.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1241 out of 1560 reviews
Rating 8 - Good. 208 out of 1560 reviews
Rating 6 - Okay. 77 out of 1560 reviews
Rating 4 - Poor. 17 out of 1560 reviews
Rating 2 - Terrible. 17 out of 1560 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Harvey

Stayed 4 nights in Aug 2025

10/10 Excellent

Shyniya

Stayed 1 night in Dec 2025

10/10 Excellent

ryan

Stayed 4 nights in Dec 2025

10/10 Excellent

Mara, Alexandria

Liked: Cleanliness, amenities, property conditions & facilities
I love this place very clean 👍
Stayed 2 nights in Dec 2025

10/10 Excellent

Rafael

Stayed 3 nights in Sep 2025

10/10 Excellent

Sabrina

Traveled with group
Liked: Cleanliness, staff & service, amenities
Everythint about the Otter is perfect. Great rooms. Amazing spa (hot tub and sauna) amenities.
Stayed 2 nights in Dec 2025

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An absolute amazing experience. Would recommend anyone to stay here
Stayed 9 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, beautiful views, smooth check in, awesome pool, and close to everything!!
Stayed 6 nights in Dec 2025

10/10 Excellent

jaspreet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mountainview from the hot tub really did it for me!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Dennis

Stayed 3 nights in Dec 2025

10/10 Excellent

Cameron

Liked: Cleanliness, amenities, property conditions & facilities
Nice facility
Stayed 3 nights in Oct 2025

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Tuyishimire

Liked: Cleanliness, amenities, property conditions & facilities
I really liked the service at Otter Hotel. The staff were friendly and helpful, and everything was clean and comfortable. They truly deserve more stars. I had a great experience and I can confidently recommend this hotel to other people
Stayed 2 nights in Dec 2025

4/10 Poor

Lin

Traveled with partner
Disliked: Cleanliness
First, the air conditioning was extremely loud, with constant blowing noise that made it almost impossible to get any proper rest. Second, when we first checked in, the room we were given hadn't been cleaned properly - the bed wasn't made. We had to return to the front desk to request a room change. After moving to the second room, we expected things to improve, but the next day, when we came back after going out, we found that although the room had been serviced, the used bath towels we had left on the floor were still there. The cleaning was clearly not done thoroughly. Overall, the experience fell far short of expectations. I hope the hotel can take cleanliness and maintenance more seriously.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jeff

Stayed 2 nights in Dec 2025

8/10 Good

Logan

Stayed 1 night in Dec 2025

10/10 Excellent

Jaylyn

Liked: Cleanliness, amenities, property conditions & facilities
The staff was super friendly and everyone was so helpful! The hot tub was great! Would stay here again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Melissa

Stayed 2 nights in Nov 2025

10/10 Excellent

George

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No view from our room. The hotpool was nice. The restaurant/lounge needs to stay open later than 10 pm. Midnight?
Stayed 2 nights in Dec 2025

10/10 Excellent

Katelynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back. Amenities were great and staff truly went above and beyond to make our stay memorable
Stayed 4 nights in Dec 2025

10/10 Excellent

Donald

Stayed 1 night in Nov 2025

10/10 Excellent

Garett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and super service
Stayed 1 night in Dec 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great responsive staff with a beautiful view and amazing amenities
Stayed 3 nights in Dec 2025

10/10 Excellent

Noah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are amazing. Mountain view room is incredible. And the hot pools are the best in Banff bar none. Will make this the usual spot whenever we visit!
Stayed 2 nights in Nov 2025

10/10 Excellent

Emun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mountain view is amazing
Stayed 1 night in Dec 2025