4.6 out of 5

"enjoyed the stay The trip into the city, hotel, food and staff " More

By a verified traveler on Sun 24 Jun 2018

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Hotel Description

4-star beachfront property near Playa Bucerias

On the beach

Within 6 miles (10 km) of this Nuevo Vallarta property, you'll find Nuevo Vallarta Beach and Playa Bucerias. Vallarta Adventures and Nayar Vidanta Golf are also within 6 miles (10 km).

All-inclusive

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this all-inclusive property. Enjoy a day at the beach surfing, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 445 guestrooms also offer free WiFi and balconies. Plasma TVs come with satellite channels, and other amenities include sitting areas and 24-hour room service.

Suite, Jetted Tub, Ocean View (B2C)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Estandar King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Latam

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Partial Ocean View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Jr Suite Partial Oceanview

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Riu Palace Pacifico All Inclusive ratings based on 105 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Pacifico All Inclusive

Everyone (28) Couples (3)
5 out of 5

Posted by on Jan 15, 2019

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5 out of 5

Posted by on Sep 12, 2018

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2 out of 5
The resort is very beautiful and the food is excellent! This was a perfect trip, until someone stole $140 (Pesos and U.S. dollars combined) from the safe in the room. On the first day we created a new pin for the safe and put all of our money in there. We brought it out to count mid-way through the vacation, the money was gone. There were no signs of break in and nothing else of value was taken. We made a report with the resort, but we have not heard anything since (roughly 2 weeks) and all they did was send a security guard (that did not speak english) up to the room, look at the safe and have us sign a paper......no offer of reimbursement. They also blamed us for leaving the safe unlocked because it is "impossible" to get into the safe. If you are staying at this resort I would recommend putting your money in multiple locations and take extra steps to lock or protect your money and possessions. Excellent vacation, but this completely derailed our experience and peace of mind.

Posted by on Jun 26, 2018

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5 out of 5

Great place for a vacation

enjoyed the stay The trip into the city, hotel, food and staff

Posted by on Jun 24, 2018

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5 out of 5
The staff in the hotel were great very friendly, kind and attentive.

Posted by , from Chicago, IL. on Jun 11, 2018

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5 out of 5
We had a great stay. Hotel is very nice, staff were friendly and attentive. Food was very good for an all-inclusive. No complaints, we would stay here again

Posted by on May 9, 2018

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5 out of 5

Absolutely Incredible!

Pros: The food was delicious and the choices were never ending. Drinks were all top shelf and made perfectly.
Cons: The AC in the room didn't work great, could have been a little better.
Location: Location was excellent, lots of water activities to do and nearby hotels to visit; especially the two other Riu's.
Beautiful hotel, very clean and well kept. The food and drinks were fantastic and the service was great. Beach was awesome, we can't wait to go back as soon as possible!

Posted by , from Denver on Apr 19, 2018

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5 out of 5
Staff was very very friendly and helpful. Facilities were impeccably clean We will be back for sure

Posted by on Apr 8, 2018

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5 out of 5

Excellent!!!

Very comfortable and relaxing. Great resort. The place is very clean, the staff is great!

Posted by on Mar 23, 2018

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4 out of 5

Nice!

Would recommend! Food was pretty good, staff was very attentive, overall a good trip

Posted by on Mar 5, 2018

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About the Riu Palace Pacifico All Inclusive

Location Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY 63732

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included

Not included

  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Taxes included
  • Spa/beauty facilities and services not included
  • Gratuities included
  • Airport transfers not included

Property Features

Riu Palace Pacifico All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Pacifico All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A children's pool, a sauna, and spa services are also featured at the family-friendly Riu Palace Pacifico All Inclusive. Self parking is free. Smoking is allowed in designated areas at this Art Deco Nuevo Vallarta property.

  • 1 building
  • 445 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 5 bars or lounges
  • Breakfast available (free)
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (15.5 km / 9.7 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Pacifico All Inclusive offers 445 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs, designer toiletries, complimentary toiletries, and hair dryers. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Separate bedroom
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 11:30 AM.

Riu Palace Pacifico All Inclusive has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Windsurfing on site

Spa Services

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Steam room in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Hotel Names

  • Palace Pacifico
  • Palace Pacifico Riu
  • Riu Pacifico
  • Riu Pacifico Palace
  • Riu Palace Pacifico
  • Riu Palace Pacifico All Inclusive
  • Riu Palace Pacifico All Inclusive Nuevo Vallarta
  • Riu Palace Pacifico Nuevo Vallarta
  • Riu Palace Pacifico Hotel Riviera Nayarit
  • Riu Palace Pacifico All Inclusive All-inclusive property
  • Riu Pacifico Inclusive inclus

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.