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4.3 out of 5

"Great bang for your buck! Great place to stay, for work " More

By a verified traveler on Mon 13 Jul 2020

Hotel Description

3-star aparthotel near The Domain

In shopping district

With a stay at this Gateway aparthotel, you'll be within 2 miles (3 km) of The Domain and 9 miles (15 km) of University of Texas Tower. Also within 9 miles (15 km) are University of Texas at Austin and LBJ Presidential Library.

Free shuttle, breakfast

This aparthotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free buffet breakfast and a free area shuttle.

Free WiFi, kitchens

The 136 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and washers/dryers.

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

HYATT house Austin/Arboretum ratings based on 32 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for HYATT house Austin/Arboretum

Everyone (8) Couples (1) Family (2)
5 out of 5

Posted by on Sep 15, 2020

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5 out of 5
Great bang for your buck! Great place to stay, for work

Posted by on Jul 13, 2020

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5 out of 5
Very clean and the breakfast is awesomeness. The made to order omelette was delicious.

Posted by on Mar 9, 2020

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4 out of 5
Location was good. Not much within walking distance though

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by Hyatt

Thank you for taking the time to provide your feedback. It is greatly appreciated!

5 out of 5
NIce property. Conveniently located. Clean room and accommodations. Only inconvenience is distance from room to lobby/breakfast if not assigned to Building A.

Posted by on Mar 29, 2019

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5 out of 5
Bed very comfortable. Room and bathroom very spacious.

Posted by on Oct 30, 2018

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5 out of 5

Our trip to Austin

Pros: the location was very convenient
Cons: Noth9ing
Location: the location was convenient and everything was accessible from the area in which the hotel was located.
We were pleased with the hotel and all of the amenities that were included. a clean kitchen area, and cooking utensils was fabulous!! we plan on staying at these hotels in the future!

Posted by , from San Antonio TX on Jan 2, 2017

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Comment from Hotel Management

Jan 4, 2017 by Bryan

Thank you for taking time to review our hotel on Expedia. I was glad to see that you enjoyed your trip to Austin and the Hyatt house Austin Arboretum. We look forward for your return in the future. Bryan

5 out of 5

comfortable and affordable

Pros: everything was great
Cons: nothing i can think of
Location: was not important as we were there for only a wedding and to meet with friends
surprised at how comfortable and affordable the room was. the breakfast was excellent. the staff was very helpful

Posted by , from baton rouge on Nov 22, 2016

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Comment from Hotel Management

Nov 25, 2016 by Bryan

Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and sincerely appreciate the kind comments provided regarding the staff service and breakfast. I will certainly pass the feedback along for the staff to review. We look forward for your return in the future.

1 out of 5

Travelocity dropped the ball!

Pros: Poor
Cons: Communication would have helped.
Our hotel had rooms taken off line so there were no rooms. No phone call or text or email to us. We arrive at 10pm and are told it is not a problem, we have a reservation down the road at another hotel. Went there and they were ready expecting us. Both hotel were disappointing and below what was promoted. In the morning when I went to check out, I was informed that the rate at this hotel was about 25% more than the other hotel. Will have to now negotiate with Travelocity to get some refund. VERY FRUSTRATING. Bad experience.

Posted by on Jul 4, 2016

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Comment from Hotel Management

Jul 7, 2016 by Bryan

Thank you for taking time to review our hotel on Expedia. I apologize for the inconvenience you experienced and certainly understand how frustrated you felt late in the evening. Thank you for the feedback provided as this will assist us in improving the communication back with our guests through Travelocity/Expedia. Bryan

3 out of 5

Decent Accommodations in Austin, TX

Pros: The overall location and grounds Breakfast offerings Room layout and space Cleanliness
Cons: Staff assistance Internet speed Bed & linens Drabness of room interior
Location: Lots of shopping and restaurants nearby. Easy to get on major highways.
This property has everything you need for a short or long stay, in a good location. However, as the hotel sits on a busy street it is best to ask for a room in the "back of the property." Rooms facing the street are quite noisy. Breakfast was more than complete, although there did not seem to be enough staff during the highest traffic hours or on the weekend to replenish the fool offered or plates & utensils. Our bed was not comfortable, additionally the sheets and mattress pad were well worn. Also internet service was very slow. We were given a handicap room for no particular reason, so although it was larger than other rooms, the shower was "strange" with no tub. The room was clean enough but there was no real cleaning service during our stay, only the top sheet on the bed pulled up, no kitchen or bathroom clean up, etc. Overall this facility was unimpressive.

Posted by , from Houston, TX on Apr 10, 2016

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Comment from Hotel Management

Apr 15, 2016 by Bryan

Thank you for taking time to review our hotel on Expedia as well thank you for the feedback. I was glad to see that you had enough for breakfast and sincerely apologize for the lack of staffing. During the weekends we understand the business typically from 9 am - 10 am when most everyone wakes up and tries to make it to breakfast before it closes. Unfortunately we do our best to accommodate all of our guests and have added a meeting room next to the breakfast area for overflow seating. From a cleaning standpoint, we practice the green program where we deep clean and change sheets every third day for our stay over guests and do a quick cleaning in the bathrooms, kitchens and the entire room. Every third day and vacant room we do a complete deep clean of the guest room to include changing the sheets as this helps conserve on water usage which is extremely important in Texas and the City of Austin. Thank you for choosing the Hyatt house Austin and we hope you provide us with another opportunity to gain your loyalty. Bryan

About the HYATT house Austin/Arboretum

Location 10001 N Capital Of Texas Hwy, Austin, TX 78759

Property Features

HYATT house Austin/Arboretum offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. The business-friendly HYATT house Austin/Arboretum also features a garden, a picnic area, and concierge services. A free area shuttle within 5 miles is available. Parking is available for a fee. Smoking is allowed in designated areas at this 3-star Austin aparthotel.

  • 136 guestrooms or units
  • 3 levels
  • 3 buildings
  • Buffet breakfast (free)
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Austin-Bergstrom Intl. Airport (AUS) (28.2 km / 17.5 mi)
  • Property shuttles: Free area shuttle within 5 miles
  • Parking: Self parking available for a surcharge

Room Amenities

HYATT house Austin/Arboretum offers 136 accommodations with iPod docking stations and washers/dryers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 47-inch flat-screen televisions come with premium cable channels. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Austin aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Sitting area
  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Masks are required in public areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • HYATT house Austin/Arboretum
  • HYATT house Austin/Arboretum Aparthotel
  • HYATT house Austin/Arboretum Aparthotel Austin
  • HYATT house Austin/Arboretum Austin
  • Hyatt Summerfield Suites Austin / Arboretum Hotel Austin
  • HYATT house AustinArboretum
  • Hyatt House Austin Arboretum
  • HYATT house Austin/Arboretum Austin
  • HYATT house Austin/Arboretum Aparthotel
  • HYATT house Austin/Arboretum Aparthotel Austin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.