For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
With a stay at this Gateway aparthotel, you'll be within 2 miles (3 km) of The Domain and 9 miles (15 km) of University of Texas Tower. Also within 9 miles (15 km) are University of Texas at Austin and LBJ Presidential Library.
Free shuttle, breakfast
This aparthotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free buffet breakfast and a free area shuttle.
Free WiFi, kitchens
The 136 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Flat-screen TVs come with cable channels, and other amenities include free WiFi and washers/dryers.
Studio Suite, 1 King Bed
Bed Count1 King BedMaximum Occupancy
4 Max
Executive Suite, 2 Double Beds
Bed Count2 Full BedsMaximum Occupancy
4 Max
Suite, 1 Bedroom
Bed Count1 King BedMaximum Occupancy
4 Max
Studio Suite, Accessible
Bed Count1 King BedMaximum Occupancy
4 Max
HYATT house Austin/Arboretum ratings based on 32 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for HYATT house Austin/Arboretum
Everyone (8)Couples (1)Family (2)
5 out of 5
Posted by a verified traveler on Sep 15, 2020
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5 out of 5
Great bang for your buck! Great place to stay, for work
Posted by a verified traveler on Jul 13, 2020
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5 out of 5
Very clean and the breakfast is awesomeness. The made to order omelette was delicious.
Posted by a verified traveler on Mar 9, 2020
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4 out of 5
Location was good. Not much within walking distance though
Posted by a verified traveler on Sep 23, 2019
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Comment from Hotel Management
Sep 23, 2019
by Hyatt
Thank you for taking the time to provide your feedback. It is greatly appreciated!
5 out of 5
NIce property. Conveniently located. Clean room and accommodations. Only inconvenience is distance from room to lobby/breakfast if not assigned to Building A.
Posted by a verified traveler on Mar 29, 2019
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5 out of 5
Bed very comfortable. Room and bathroom very spacious.
Posted by Austin on Oct 30, 2018
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5 out of 5
Our trip to Austin
Pros:the location was very convenient
Cons:Noth9ing
Location:the location was convenient and everything was accessible from the area in which the hotel was located.
We were pleased with the hotel and all of the amenities that were included. a clean kitchen area, and cooking utensils was fabulous!! we plan on staying at these hotels in the future!
Posted by R, from San Antonio TX on Jan 2, 2017
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Comment from Hotel Management
Jan 4, 2017
by Bryan
Thank you for taking time to review our hotel on Expedia. I was glad to see that you enjoyed your trip to Austin and the Hyatt house Austin Arboretum. We look forward for your return in the future.
Bryan
5 out of 5
comfortable and affordable
Pros:everything was great
Cons:nothing i can think of
Location:was not important as we were there for only a wedding and to meet with friends
surprised at how comfortable and affordable the room was. the breakfast was excellent. the staff was very helpful
Posted by lynn, from baton rouge on Nov 22, 2016
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Comment from Hotel Management
Nov 25, 2016
by Bryan
Thank you for taking time to review our hotel. I was glad to see that you enjoyed your stay and sincerely appreciate the kind comments provided regarding the staff service and breakfast. I will certainly pass the feedback along for the staff to review. We look forward for your return in the future.
1 out of 5
Travelocity dropped the ball!
Pros:Poor
Cons:Communication would have helped.
Our hotel had rooms taken off line so there were no rooms. No phone call or text or email to us. We arrive at 10pm and are told it is not a problem, we have a reservation down the road at another hotel. Went there and they were ready expecting us. Both hotel were disappointing and below what was promoted. In the morning when I went to check out, I was informed that the rate at this hotel was about 25% more than the other hotel. Will have to now negotiate with Travelocity to get some refund. VERY FRUSTRATING. Bad experience.
Posted by Stan on Jul 4, 2016
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Comment from Hotel Management
Jul 7, 2016
by Bryan
Thank you for taking time to review our hotel on Expedia. I apologize for the inconvenience you experienced and certainly understand how frustrated you felt late in the evening. Thank you for the feedback provided as this will assist us in improving the communication back with our guests through Travelocity/Expedia.
Bryan
3 out of 5
Decent Accommodations in Austin, TX
Pros:The overall location and grounds
Breakfast offerings
Room layout and space
Cleanliness
Cons:Staff assistance
Internet speed
Bed & linens
Drabness of room interior
Location:Lots of shopping and restaurants nearby.
Easy to get on major highways.
This property has everything you need for a short or long stay, in a good location. However, as the hotel sits on a busy street it is best to ask for a room in the "back of the property." Rooms facing the street are quite noisy. Breakfast was more than complete, although there did not seem to be enough staff during the highest traffic hours or on the weekend to replenish the fool offered or plates & utensils. Our bed was not comfortable, additionally the sheets and mattress pad were well worn. Also internet service was very slow. We were given a handicap room for no particular reason, so although it was larger than other rooms, the shower was "strange" with no tub. The room was clean enough but there was no real cleaning service during our stay, only the top sheet on the bed pulled up, no kitchen or bathroom clean up, etc. Overall this facility was unimpressive.
Posted by Sharon, from Houston, TX on Apr 10, 2016
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Comment from Hotel Management
Apr 15, 2016
by Bryan
Thank you for taking time to review our hotel on Expedia as well thank you for the feedback. I was glad to see that you had enough for breakfast and sincerely apologize for the lack of staffing. During the weekends we understand the business typically from 9 am - 10 am when most everyone wakes up and tries to make it to breakfast before it closes. Unfortunately we do our best to accommodate all of our guests and have added a meeting room next to the breakfast area for overflow seating. From a cleaning standpoint, we practice the green program where we deep clean and change sheets every third day for our stay over guests and do a quick cleaning in the bathrooms, kitchens and the entire room. Every third day and vacant room we do a complete deep clean of the guest room to include changing the sheets as this helps conserve on water usage which is extremely important in Texas and the City of Austin. Thank you for choosing the Hyatt house Austin and we hope you provide us with another opportunity to gain your loyalty.
Bryan
HYATT house Austin/Arboretum offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. The business-friendly HYATT house Austin/Arboretum also features a garden, a picnic area, and concierge services. A free area shuttle within 5 miles is available. Parking is available for a fee. Smoking is allowed in designated areas at this 3-star Austin aparthotel.
136 guestrooms or units
3 levels
3 buildings
Buffet breakfast (free)
Bar or lounge
Deli
Business center (24 hours)
1 conference room
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Concierge
Grocery service (free)
Convenience store
Garden
Outdoor picnic space
Newspapers in lobby (free)
Television in lobby
ATM
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Kitchen
Free area shuttle
Grocery/convenience store
Snack bar/deli
Laundry facilities
Washer/dryer
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Austin-Bergstrom Intl. Airport (AUS) (28.2 km / 17.5 mi)
Property shuttles: Free area shuttle within 5 miles
Parking: Self parking available for a surcharge
Room Amenities
HYATT house Austin/Arboretum offers 136 accommodations with iPod docking stations and washers/dryers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 47-inch flat-screen televisions come with premium cable channels. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Austin aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room kitchen
Washer and dryer
Sitting area
Pillowtop beds
IPod dock
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Stove
Dishwasher
Coffee maker
Kitchenware
Luxury bedding
Down blanket
Cribs (free)
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 9:30 AM.
Nearby Activities
Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 3 AM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Only dogs are allowed
Maximum 2 per room (weight limit: 50 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Masks are required in public areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Masks are compulsory at the property
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Debit cards not accepted
Staffed front desk
Contactless check-in is not available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Number of children who can stay free - 2
gap period enforced between guest stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
HYATT house Austin/Arboretum
HYATT house Austin/Arboretum Aparthotel
HYATT house Austin/Arboretum Aparthotel Austin
HYATT house Austin/Arboretum Austin
Hyatt Summerfield Suites Austin / Arboretum Hotel Austin
HYATT house AustinArboretum
Hyatt House Austin Arboretum
HYATT house Austin/Arboretum Austin
HYATT house Austin/Arboretum Aparthotel
HYATT house Austin/Arboretum Aparthotel Austin
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
HYATT house Austin/Arboretum does not have a restaurant on site. Nearby dining options include NXNW (3-min walk), Panera Bread (4-min walk), and Baby Acapulco (9-min walk).
Free parking is not available at this aparthotel. Self parking is available for a fee.
HYATT house Austin/Arboretum is 17.5 mi (21-min drive) away from the Austin, TX (AUS-Austin-Bergstrom Intl.) airport, the closest popular airport to the property.
HYATT house Austin/Arboretum features an outdoor pool.
There are no spa services available at this aparthotel.
HYATT house Austin/Arboretum offers free buffet breakfast every day from 7 AM to 9:30 AM.
Check-in is from 3 PM - 3 AM.
Airport shuttle services are not available at HYATT house Austin/Arboretum.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
