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"night of 5/2I was taking a shower and the kitchen light globe fell off the ceiling, I called the front desk to inform them to stop by tomorrow and cle ... " More

By a verified traveler on Sat 07 May 2016

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Hotel Description

Hotel near The Domain in Austin

Near the airport

Your stay at this North Burnet hotel places you within 2 miles (3 km) of The Domain and St. David's North Austin Medical Center. Also, Q2 Stadium is within 2 miles (3 km) and Arboretum at Great Hills Mall is within 6 miles (10 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, kitchens

The 113 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and hair dryers are also available. Housekeeping is available on request.

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$77* Per night/room Dec 28 - Dec 29

Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 Double Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Extended Stay America Suites Austin NW/Arboretum The Domain ratings based on 9 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Suites Austin NW/Arboretum The Domain

Everyone (3) Family (2)
2 out of 5
The place is pretty run down. The comp breakfast was packaged muffins and granola bars. Coffee maker didn't work so there was no morning coffee. The person checking us in was very slow so a long line formed.

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 5, 2019 by Hotel Management

Thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the issues you faced with the coffee maker and the difficulties you had with our staff. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management

2 out of 5
Non smoking room stank heavily of cigarettes and hotel desk clerk was difficult to understand due to speech impediment

Posted by on Apr 6, 2019

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Comment from Hotel Management

Apr 6, 2019 by Hotel Management

Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in your room. Your feedback has been shared with the housekeeping team to be more diligent going forward. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management

5 out of 5

Posted by on Mar 20, 2019

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Comment from Hotel Management

Apr 21, 2019 by Hotel Management

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

5 out of 5

Posted by on Jan 26, 2019

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Comment from Hotel Management

Jan 27, 2019 by Hotel Management

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

3 out of 5

Trip check in 5/2 and check out 5/6

Pros: parking, clean, comfortable
Location: it was good some what easy to get back to the restaurants and stores
night of 5/2I was taking a shower and the kitchen light globe fell off the ceiling, I called the front desk to inform them to stop by tomorrow and clean up the mess and replace it then. they never came. I let them know when I checked out morning 5/6 that the mess was still there and they still need a light globe cause it was broken.

Posted by , from austin Arboretom north on May 7, 2016

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1 out of 5

Bugs, Uncomfortable, and Bugs

Pros: Close restaurants, Free Internet
Cons: Noisy, Poor breakfast, bugs, dirty
Positive: the lady at the front desk was nice Negative: saw a roach and ants in the bathroom, the kitchen utensils were dirty, and the room smelled badly

Posted by , from DFW, Tx on Jan 25, 2012

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3 out of 5

Relatively clean, had a good experience

This hotel is in a "safer" area of town; not too much happens here. We enjoyed the staff, and the coffee in the room. Best hotel coffee I can remember. (We brought our own creamers) The pizza place in the shopping center next door is good. We enjoyed eating outside and watching the sunset over the freeway. The room wasn't the cleanest. There was an icky sheen over most things in the kitchen. I would have cleaned the place myself if we were going to cook. Full size fridge with ice maker was nice--remember to turn on the ice maker if you want ice (we forgot). Has a dishwasher and dishwasher power as well as pans to cook in. The microwave buttons make a loud beep; tried using it while my mother was asleep and didn't know about that. Mom had trouble getting the bathroom sink light to turn on and maintenance responded (right when it happened, at night). Bed was not extremely comfortable and quite small for two people. I think we ended up with one double bed that mom and I shared. Wifi is not free ($* fee). Overall it was a good room for the night we needed to stay. We wanted to book here again.

Posted by on Jul 3, 2010

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3 out of 5

Good value, but problem with smokey room

Very clean, but gaps around door & lock had been removed and re-installed. Good size room with full kitchen and decent working space, laundry room on premises and very clean. No "business center" in lobby, but desk staff printed off boarding passes for us. "Complimentary breakfast" was bagels and cream cheese, no fruit in sight. Desk did warn us it was very limited. Nice coffee shop in plaza next door.\nBiggest problem for our family [we had two non-smoking and one smoking room] was that tobacco smoke was carried into rooms on ventilation systems as the second floor of both buildings we were in allowed smoking. The company should consider making at least one of the three buildings completely smoke free. At one point we had to leave the room completely for several hours with the fans on as I am asthamatic and tobacco smoke triggers attacks. Except for that, nice place, a little far from downtown, but very quiet at night. We would stay again if smoking were banned, otherwise not.

Posted by on Mar 15, 2008

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4 out of 5

Good Choice

This hotel is clean and well maintained. I was surprised at how nice the room was for the price. I've stayed with this brand before and this one is much nicer than the others I've stayed with. It's not close to tourist spots but it is close to shopping and meeting areas.

Posted by on May 7, 2007

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About the Extended Stay America Suites Austin NW/Arboretum The Domain

Location 2700 Gracy Farms Ln, Austin, TX 78758

Property Features

Extended Stay America Suites Austin NW/Arboretum The Domain offers its guests a fitness center and a seasonal outdoor pool. WiFi is free in public spaces. Free breakfast is served daily. Event space at this hotel measures 275 square feet (25 square meters) and includes a meeting room. The business-friendly Extended Stay America Suites Austin NW/Arboretum The Domain also features coffee/tea in a common area, laundry facilities, and a front desk safe. Self parking is free. This Austin hotel is smoke free.

  • 113 guestrooms or units
  • 2 levels
  • 275 sq ft of conference space
  • 25 sq m of conference space
  • Built in 2004
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Austin NW/Arboretum The Domain offers 113 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Golfing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Arboretum
  • Extended Stay America Arboretum Hotel Austin North
  • Extended Stay America Austin Northwest/Arboretum Domain Hotel
  • Extended Stay America Austin Arboretum North Hotel
  • Extended Stay America Arboretum North Hotel
  • Extended Stay America Arboretum North
  • Extended Stay America Northwest/Arboretum Domain Hotel
  • Extended Stay America Austin Northwest/Arboretum Domain
  • Extended Stay America Northwest/Arboretum Domain
  • Extended Stay America Austin Northwest/Arboretum The Domain
  • Extended Stay America Austin Northwest/Arboretum The Domain
  • Extended Stay America Austin Arboretum North

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.