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Four Points by Sheraton Auckland

4.5 star property
4.5-star luxury hotel near University of Auckland

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Photo gallery for Four Points by Sheraton Auckland

Serves lunch and dinner
Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Suite, 1 King Bed | View from property
Terrace/patio
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
396 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪3 min walk‬
  • Place, Sky Tower
    ‪8 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.8 out of 10
Excellent
(64 reviews)
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(17 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

8.6 out of 10
Excellent
(11 reviews)
  • 387 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View (Balcony)

Studio, 1 King Bed, City View (Balcony) | Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed, City View (Balcony)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 539 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 968 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Tower

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Auckland

City center stay.Within a 10-minute walk of this Auckland Central Business District hotel, you'll find University of Auckland and Sky Tower. Auckland Domain and Spark Arena are also within 2 miles (3 km).

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.0 miles
  • Auckland Town Hall - 2 min walk - 0.1 miles
  • University of Auckland - 3 min walk - 0.2 miles
  • Sky Tower - 8 min walk - 0.5 miles
  • SkyCity Casino - 8 min walk - 0.5 miles

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Q Theatre - ‬1 min walk
  • ‪Queen’s Head - ‬1 min walk
  • ‪The Churchill Auckland - ‬1 min walk
  • ‪Tanuki Sushi & Sake Bar - ‬1 min walk
  • ‪Tropeiro Grill - ‬1 min walk

About this property

Four Points by Sheraton Auckland

4.5-star luxury hotel near University of Auckland
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury Four Points by Sheraton Auckland. Parking is available for a fee.

This 4.5-star Auckland hotel is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 20 levels
  • 2045 sq ft of conference space
  • 190 sq m of conference space
  • Built in 1987
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Four Points by Sheraton Auckland offers 255 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • In-room crib
  • Mini-fridge
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 39 per person
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

How close is Four Points by Sheraton Auckland to the airport?

Four Points by Sheraton Auckland is 16.6 mi (26-min drive) away from the Auckland Intl. Airport (AKL) airport, the closest popular airport to the property.

How much does it cost to stay at Four Points by Sheraton Auckland?

As of Apr 5, 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Auckland on Apr 23, 2026 start from $113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Four Points by Sheraton Auckland have an airport shuttle?

Airport shuttle services are not available at Four Points by Sheraton Auckland.

How close is Four Points by Sheraton Auckland to the beach?

This hotel is 3.6 mi (12-min drive) from St. Helier's Bay Beach and 5.8 mi (20-min drive) from Kohimarama Beach. Don't forget your sunscreen!

Does Four Points by Sheraton Auckland offer free breakfast?

Free breakfast isn’t provided at Four Points by Sheraton Auckland, but buffet breakfast is offered for a fee of NZD 39 per person. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Four Points by Sheraton Auckland?

No, there is no casino at this hotel, but SkyCity Casino (10-min walk) is nearby.

What time is check-in at Four Points by Sheraton Auckland?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Four Points by Sheraton Auckland?

Free parking is not available at this hotel. Valet parking is available for NZD 60 per night.

Does Four Points by Sheraton Auckland have a pool?

Four Points by Sheraton Auckland does not have a pool.

Does Four Points by Sheraton Auckland have a restaurant?

Four Points by Sheraton Auckland is home to Queen's Head Bar & Eatery, which features local and international cuisine and light fare.

Does Four Points by Sheraton Auckland have a spa?

There are no spa services available at this hotel.

How close is Four Points by Sheraton Auckland to downtown Auckland?

Four Points by Sheraton Auckland is 0.3 mi away from Auckland.

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 499 out of 831 reviews
Rating 8 - Good. 235 out of 831 reviews
Rating 6 - Okay. 62 out of 831 reviews
Rating 4 - Poor. 23 out of 831 reviews
Rating 2 - Terrible. 12 out of 831 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Natasha Anna

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room Lovely staff
Stayed 1 night in Jan 2026

10/10 Excellent

Priscilla

Stayed 6 nights in Dec 2025

10/10 Excellent

Amir

Stayed 6 nights in Dec 2025

4/10 Poor

Mrikank

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel was not worth the price. The amenities were average, the breakfast was mediocre, and the view was just okay. Prices were much higher than comparable hotels. The breakfast was underwhelming, and the staff did not bother to follow up or offer help. The gym was a small closed room with limited machines and no towels. Overall, it felt like a 3-star hotel at best. I will not stay here again.
Stayed 2 nights in Dec 2025

8/10 Good

Sumandeep

Business traveler
Liked: Cleanliness, property conditions & facilities
Beautiful, spacious and clean rooms, central location, friendly staff!
Stayed 1 night in Nov 2025

8/10 Good

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room, great view, awesome room service experience with awesome food and delivery staff. Shame check in and check out was so slow.
Stayed 2 nights in Dec 2025

8/10 Good

Rhodora

Stayed 2 nights in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff
Stayed 1 night in Nov 2025

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good location to see/do downtown Auckland. Front desk staff were very helpful. Housekeeping needs to be more attentive when rooms are available.
Stayed 4 nights in Dec 2025

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were friendly, air con was great during the hot Summer days.
Stayed 2 nights in Dec 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
Room was nice, spacious for the two of us, bathroom was nice, linen nice etc. roadworks started at 8am drilling etc loudly. Also check in staff member was a little abrupt and not an overall welcoming experience. Overall it was good.
Stayed 1 night in Dec 2025

6/10 Okay

Sheila

Stayed 3 nights in Nov 2025

10/10 Excellent

Ravanya

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best sleep ever, great bathroom and view
Stayed 1 night in Nov 2025

10/10 Excellent

Vivian

Stayed 2 nights in Nov 2025

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and tidy. Jake on reception was very welcoming and chatty. The Churchill Bar was a good place for a few drinks.
Stayed 1 night in Nov 2025

10/10 Excellent

Ngahuia

All staff were professional and welcoming. We enjoyed our stay. Transport by bus were near by and shop
Stayed 2 nights in Nov 2025

10/10 Excellent

Sam

Stayed 1 night in Nov 2025

6/10 Okay

Meafou

Liked: Amenities
No complimentary water tea or coffee. Enquire at front desk and they promised to deliver to my room but never arrived.
Stayed 3 nights in Nov 2025

8/10 Good

Jim

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in convenient CBD location
Stayed 1 night in Nov 2025

8/10 Good

Rebecca Jane, Cobbitty

Liked: Cleanliness, property conditions & facilities
Room was very quiet and clean. Breakfast buffet was a little disappointing with not alot of options, and luke warm food. The air con in my room wasnt working very well and there were no staff available the first day to fix, after my 3rd call about it i was offered a new room by the manager. Location of the hotel was very central and convenient. The cost of parking onsite was was too expensive if you were staying several nights like us.
Stayed 4 nights in Nov 2025

8/10 Good

Lance

Traveled with partner
Liked: Cleanliness
Clean and tidy staff were polite and helpfull
Stayed 2 nights in Nov 2025

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, central. Only small complaint is I couldn’t access room service menu due to issues with the app. I would stay here again
Stayed 2 nights in Oct 2025

10/10 Excellent

Robyn, austral

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean modern room. Staff were very friendly and helpful. Only disappointing thing was the buffet breakfast hot food in the bain maries was all cold no matter what time we ate there.
Stayed 4 nights in Oct 2025

10/10 Excellent

Anuya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, best pizza and kumara fries for room service. Great breakast . Only downside we didnt stay longer
Waffles for brekkie!
Great location
Best åizza and fries for room service
Stayed 1 night in Oct 2025

10/10 Excellent

Sarah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Very impressive service by all the staff we encountered. Central location which was ideal for us. Well appointed hotel, comfortable and all amenities provided. Highly recommend
Stayed 3 nights in Sep 2025