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Congress Hotel And Suites

2.5-star property
5885 Oakbrook Pkwy, Norcross, GA 1-855-201-7819
2.9 out of 5
See all 28 travelocity Reviews

"The property was a little bit run down, but the room was absolutely adorable and the staff were wonderful. 1000% would stay there again. " More

By a verified traveler on Mon 03 Feb 2020

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Hotel Description

Norcross guestrooms with free WiFi

In Norcross

Within 2 miles (3 km) of this Norcross hotel, you'll find Global Mall and Malibu Grand Prix. Also, Shree Swaminarayan Hindu Temple ISSO is within 2 miles (3 km) and Thrasher Park is within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. Express check-out and a safe deposit box are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 174 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include hair dryers, safes, and ironing boards.

Standard Double or Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Single Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Congress Hotel And Suites ratings based on 28 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Congress Hotel And Suites

Everyone (3) Couples (1) Family (2)
5 out of 5
The property was a little bit run down, but the room was absolutely adorable and the staff were wonderful. 1000% would stay there again.

Posted by on Feb 3, 2020

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1 out of 5
the bathroom door knob is broken. waiting too long to check in at night.

Posted by on Jan 10, 2020

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2 out of 5

Posted by on Dec 26, 2019

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2 out of 5
First appearance coming the lobby was amodern look and seemed to be a great hotel, however when I came to check in, there was noone to be found at the front desk or anyone else available. I went to the lobby phone and called the front desk and there was no answer. I also called the manager's office and it would not allow me to leave a message asking for help. So. I called travelocity 800 ph # customer help line and finally got to talk a representative. This repsentative made contact with a Nadia, a the check in desk, I went back to the frony desk and no one was there for about a minute an that is when Nadia came out of a back room. When getting to our room, we found it unclean (smell bad) and it looked like the wallapaper was coming of the wall in several places and the toliet was running all night long. The bedding was really poor and broken down. The luggage cart tires were low on air and when all the way to the rim when I put my bag on it. It looked like basic maintence was not being done. I will not be staying at this place ever again .

Posted by on Nov 10, 2019

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4 out of 5

I'd stay here again

There were some issues with the room they gave me initially. When I mentioned something to the front desk person, she immediately moved me to another room with a free upgrade.

Posted by on May 5, 2016

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1 out of 5

Do not stay here. Complete dump

Cons: Everything
Location: Sketchy at best
May have been nice 30 years ago. The "fountain" out front is a cesspool. There are signs all over stating not to use certain things due to a state of disrepair. I just wanted to watch a football game in the room but the TVs throughout the hotel were fuzzy and didn't have NBC, a basic over-the-air channel. Waited for breakfast to open at 630am and it was late and looked pitiful so I left. Wouldn't stay there again if someone paid me. Suitable for drug addicts and prostitutes and that's about it.

Posted by , from Raleigh, NC on Oct 19, 2015

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1 out of 5

horrible

my 5 day stay there i was moved three times....the toilet wasnt working and the room was full of ants....then there was a leak coming from a light in the ceiling in another room the whole ceiling was filled with water...then the room had not been serviced my the maid in another room...the hotel keys stop working i was locked out of my room twice

Posted by , from sacramento,ca on Sep 7, 2013

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5 out of 5

Great Room for the Money!

I have stayed at this hotel many times. It is very clean, and the staff is friendly. It is a great value for the money. Very comfortable environment.

Posted by , from Georgia on Jun 13, 2013

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1 out of 5

Poor Management, making complain no action taken by management

Cons: staff service poor rooms were not clean
We found cockroach in room, made a complain about cockroach but no action were taken by the staff. We gave complain in writing to Hotel Manager Mr. Shah and sign by front desk staff, Still no phone or no response by manager. Our night was miserable. Staff response was poor, feel like ripping of the money.

Posted by , from United States on May 10, 2012

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5 out of 5

real friendly staff

Pros: Free breakfast, Quiet
Cons: trying to find the street off hwy, it' worth it
It's a little difficult to located from the hwy. but, well worth it. It's in a good location for shopping and very quite. the rooms are clean and spacious. My family really enjoyed our stay and will be a returning customer.

Posted by , from Fort Gaines, GA, USA on Apr 19, 2012

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About the Congress Hotel And Suites

Location 5885 Oakbrook Pkwy, Norcross, GA 30093

Property Features

Public spaces have free WiFi. There's an onsite business center. The business-friendly Congress Hotel And Suites also features express check-out, a front desk safe, and a porter. Free self parking is available. Smoking is allowed in designated areas at this Norcross hotel.

  • 174 guestrooms or units
  • 3 levels
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Congress Hotel And Suites offers 174 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Norcross hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 20 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Congress Hotel Norcross
  • Congress Norcross
  • Congress Hotel Suites
  • Congress And Suites Norcross
  • Congress Hotel And Suites Hotel
  • Congress Hotel And Suites Norcross
  • Congress Hotel And Suites Hotel Norcross

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.