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 Hendersonville • 1 Room
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Cascades Mountain Resort, Ascend Hotel Collection

3.5-star property
201 Sugarloaf Road, Hendersonville, NC 1-855-201-7819
3.6 out of 5
Good!
See all 26 travelocity Reviews

"We were very comfortable and the place was clean. The room had some damaged furniture and doors, which could use some attention. " More

By a verified traveler on Sun 20 Feb 2022

Points Of Interest

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Hotel Description

Family-friendly 3.5-star hotel near Blue Ridge Mall

Close to airport

Within 3 miles (5 km) of this Hendersonville hotel, you'll find Saint Paul Mountain Vineyards and Blue Ridge Mall. Elijah Mountain Gem Mine is within 6 miles (10 km) and Carl Sandburg Home National Historic Site is within 9 miles (15 km).

Family-friendly fun

3 spa tubs, an indoor pool, and a gym are all featured at this smoke-free hotel. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy a meal from the restaurant and perks like free self parking and free WiFi.

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$73* Per night/room Feb 19 - Feb 20

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Cascades Mountain Resort, Ascend Hotel Collection ratings based on 26 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Cascades Mountain Resort, Ascend Hotel Collection

Everyone (18) Couples (1) Family (4)
1 out of 5
I stayed here on January 18 of 2023. I was given four different rooms to check out because the first one was dirty. The second one was an end so one long story short we were not able to find a clean room instead we found bottles of urine trash, everywhere. Lack of vacuuming bugs, and the amenities that they offered, including hot tub, the fitness room, a.k.a. gym, or whatever you wanna call it washer and dryer. I paid for services that they did not render. I am extremely upset. I have never had an experience at any hotel that compares to this. This hotel is rated for 3 1/2 stars I have. Stayed at hotels for half of the price and never had a single issue with Anything like this. I do not recommend this to anybody or any animals. Disgusting.

Posted by on Jan 18, 2023

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2 out of 5
This property is a dump. The furniture in the lobby is worn out, the carpet is filthy and needs replaced. The staff spends all day in the smoking area instead of cleaning the place. We will NEVER book this property again and we may not use Travelocity either

Posted by on Sep 22, 2022

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Comment from Hotel Management

Sep 22, 2022 by Debi

Thank you. We are so sorry you felt the other guests in the hotel were our staff in the guest smoking area. We are working to provide new furniture for our guests as well as replacing our carpets. We do appreciate you sharing with us your experience so we may work to continue to improve. We ask that you not take out on Travelocity your experience with us as they do not see the properties first hand.

5 out of 5
Everything

Posted by , from Asheboro on Jul 31, 2022

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4 out of 5
We were very comfortable and the place was clean. The room had some damaged furniture and doors, which could use some attention.

Posted by on Feb 20, 2022

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3 out of 5
Loved the 3 connected stone jacuzzis! wonderful! Overall hotel was nice, becoming outdated. The AC unit in several rooms was so noisy we had to ask to be moved and finally found one that we could sleep through! The mattresses in all 3 rooms that we tried were very old and uncomfortable; they definitely need to get new ones! The bathroom was updated and shower head was higher than usual, wonderful for tall people! The restaurant parking lot was packed on Saturday night; we didn't try it as we were in town for a memorial and had food. I won't go back there due to the uncomfortable beds and loud AC.

Posted by , from NEW MARKET on Oct 5, 2021

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3 out of 5
Staff was really nice. Location amazing. Hotel management/owner super slack— updates sorely needed. Rooms were overpriced. Christmas decorations still up. Hallways nasty and the heat was running. Has potential but needs attention!

Posted by on Jul 18, 2021

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5 out of 5

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jul 8, 2021 by Debi

Thank you so much for sharing your time with us

3 out of 5
The waterfalls and pool/hot tub

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jul 8, 2021 by Debi

Thank you for sharing you time with us

5 out of 5

Posted by on May 3, 2021

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Comment from Hotel Management

May 16, 2021 by Debi

Thank you for sharing your time with us. We look forward to a return visit.

1 out of 5

Posted by on Apr 6, 2021

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Comment from Hotel Management

Apr 17, 2021 by Debi

We're sorry you were unhappy. Thanks for letting us know.

About the Cascades Mountain Resort, Ascend Hotel Collection

Location 201 Sugarloaf Road, Hendersonville, NC 28792

Property Features

As a guest of Cascades Mountain Resort, Ascend Hotel Collection, you'll find 3 spa tubs, a waterslide, an indoor pool, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2100 square feet (195 square meters) and includes a conference center. A children's pool, a terrace, and tour/ticket assistance are also featured at the family-friendly Cascades Mountain Resort, Ascend Hotel Collection. Free self parking is available. This 3.5-star Hendersonville hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 2 levels
  • 2100 sq ft of conference space
  • 195 sq m of conference space
  • Built in 1960
  • Deli
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Cascades Mountain Resort, Ascend Hotel Collection offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Hendersonville hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Old Orchard Tavern - This restaurant specializes in American cuisine and serves dinner only.

Room service (during limited hours) is available.

Nearby Activities

3 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Snowboarding nearby
  • Hiking/biking trails nearby
  • Health or beauty spa nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cascades Mountain Resort Hendersonville
  • Cascades Mountain Resort
  • Cascades Mountain Hendersonville
  • Cascades Mountain
  • Cascades Mountain Resort, Ascend Hotel Collection Hotel
  • Cascades Mountain Resort an Ascend Hotel Collection Member
  • Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.