Cascades Mountain Resort, an Ascend Hotel Collection Member

3.5-star property
201 Sugarloaf Road, Hendersonville, NC 1-855-201-7819

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3.8 out of 5
Good!
See all 11 Travelocity Reviews

"The experience was wonderful from check-in to check-out. The rooms are clean, the pool is nice, and the food is delicious. Would stay third time. " More

By a verified traveler on Wed 04 Jul 2018

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Hotel Description

Family-friendly 3.5-star hotel with free breakfast

In Hendersonville

Within 3 miles (5 km) of this Hendersonville hotel, you'll find Blue Ridge Mall and Burntshirt Vineyards. Saint Paul Mountain Vineyards and Team ECCO Ocean Center and Aquarium are also within 3 miles (5 km).

Renovated in 2016

This smoke-free hotel features 3 spa tubs, a poolside bar, and a bar/lounge. Bring the family and enjoy the children's pool, waterslide, and arcade/game room. Guests will appreciate freebies like buffet breakfast and free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 100 guestrooms also offer WiFi and flat-screen TVs with cable channels. Room service, coffee/tea makers, and hair dryers are also available.

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$86* Per night/room Sep 4 - Sep 5

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Cascades Mountain Resort, an Ascend Hotel Collection Member ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cascades Mountain Resort, an Ascend Hotel Collection Member

Everyone (10)
5 out of 5
The pool was perfectly laid out. It was very clean and the water slide was great for the little ones as well as the adults. Staff was very nice and accommodating and the breakfast was good. Beds were okay but biggest issue was the pillow for the pull out couch had blood on it, which they corrected immediately.

Posted by on Aug 19, 2019

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5 out of 5
This was a great place for families! We will be back

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 13, 2019 by Debi

Thank you for sharing your time with us and we look forward to your return stay with us.

5 out of 5
Great place to sleep the pool and slide were a lot of fun for the kids and the rooms were just fine. We loved it

Posted by on Aug 19, 2018

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Comment from Hotel Management

Oct 17, 2018 by Debi

Thank you so much for sharing your time with us. We are so happy you enjoyed. Please join us again soon.

5 out of 5

Nice hotel close to hiking.

The experience was wonderful from check-in to check-out. The rooms are clean, the pool is nice, and the food is delicious. Would stay third time.

Posted by on Jul 4, 2018

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Comment from Hotel Management

Jul 5, 2018 by Debi

Thank you so much. We look forward to the third, fourth, fifth and so on trips. There are so many places to explore through hiking in our area. See you again soon.

4 out of 5

My kids really loved the water slide

You can tell that the hotel is older and they are working on making it more modern. The room was clean and the staff was very nice. The pool is what made the stay amazing for my family! We loved the waterslide!

Posted by on Jul 1, 2018

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4 out of 5
My children were thrilled with the pool and waterslide, as well as the game room. The staff were courteous and welcoming. They turned on the waterslide when my children wanted to swim regardless of schedule, as the hotel was not so full during our mid-week stay. I would request the installation of a few outlets near the pool area, in the cafe seating for example. It would have been convenient for me to work at those tables while keeping an eye on my kids in the pool. But there was nowhere to charge a device or laptop within sight of the pool. That's probably my only complaint.

Posted by on Jun 21, 2018

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Comment from Hotel Management

Jul 21, 2018 by Debi

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us and we will look into your great suggestion. I hope your next stay and just around the corner. Call us if there is anything we can help you with.

3 out of 5

No Sleep for the Weary!

Pros: It was enclosed inside, which was nice.
Cons: A more comfortable bed would be really nice!
Location: It was too far from Asheville, which is where we wanted to stay. We didn't explore Hendersonville, but we didn't see too many restaurants, etc..
Two things made our stay not as good as we wanted it: 1) The bed was too HARD! And 2) We didn't get a receipt when we asked for one. They said we had to go thru Travelocity. We've never been told that before!

Posted by , from Statesville, NC on May 22, 2017

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Comment from Hotel Management

May 27, 2017 by Sales Manager

Thank you for your review and feedback. I am sorry that we did not meet your expectations. We have only been open since last October and all furnishing and bedding are new. It is unfortunate that you found them to hard and will pass along the information. When it comes to the receipt normally when you go through a third party booking they handle the charges and receipts for you. If you have not received one through your booking agent please let us know and we will gladly forward one to you. Thanks again and hope to see you again.

1 out of 5

Great hotel if you like thieves!

3 night stay.Night 3 went to dinner movie w/friends,returning late.(1:30 am). I returned alone. Walked in noticed pair nike & 3 shopping bags were missing(Purchased earlier that day). Called front desk no answer. The next day I reported to front desk. There was only 2 people working and couple rooms with guest.Someone should've been on video leaving with them. They said it would be looked into. Haven't even recicieved phone call or got speak with management 3 days ago. I've been back twice to talk to someone about this matter. I've got no where.Now I have to go make police report and let them handle it. Lost over five hundred dollars worth stuff. No one does anyrhing???

Posted by , from hendo, nc on Mar 7, 2017

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Comment from Hotel Management

Apr 22, 2017 by Sales Manager

Thank you for your review. We are sorry you had a bad experience. The proper authorities were called and your complaint is being handled.

4 out of 5
Very nice for those with children to swim in indoor pools

Posted by on Dec 30, 2016

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Comment from Hotel Management

Jan 2, 2017 by Terri Hall

Thank you for your review. Glad you were able to enjoy the pool and slide area. We hope you will visit us again if ever in the area.

4 out of 5
Pros: First is your staff, they were very helpful.The
Cons: The breakfast & staff there were very good, but the food seem to run out on the second day.
Location: The two restaurants that were recommended were excellent. We also picked up some apples. We went. sightseeing of your beautiful fall leaves.
We had a great time at your hotel. If we are in that area again you can count us staying with you again. The staff were great help at all times. You can be proud of your hotel.

Posted by , from Lugoff, S. C. on Oct 24, 2016

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Comment from Hotel Management

Nov 10, 2016 by Terri Hall

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

About the Cascades Mountain Resort, an Ascend Hotel Collection Member

Location 201 Sugarloaf Road, Hendersonville, NC 28792

Property Features

Cascades Mountain Resort, an Ascend Hotel Collection Member offers its guests 3 spa tubs, a waterslide, and a children's pool. There's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is available in public spaces for a fee. You'll find a 24-hour business center on site. Tour/ticket assistance, an arcade/game room, and gift shops/newsstands are also featured at the family-friendly Cascades Mountain Resort, an Ascend Hotel Collection Member. Free self parking is available. A complete renovation of Cascades Mountain Resort, an Ascend Hotel Collection Member was completed in September 2016. This 3.5-star Hendersonville hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 2 levels
  • Built in 1960
  • Breakfast available (free)
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Children's pool
  • Waterslide
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Asheville, NC (AVL-Asheville Regional) (16.3 km / 10.1 mi)
  • Parking: Free self parking

Room Amenities

Cascades Mountain Resort, an Ascend Hotel Collection Member offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 10 AM.

Old Orchard Tavern - This restaurant specializes in American cuisine and serves dinner only.

Room service (during limited hours) is available.

Nearby Activities

3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cascades Mountain Resort Hendersonville
  • Cascades Mountain Resort
  • Cascades Mountain Hendersonville
  • Cascades Mountain

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.