Book a Hotel near Antara Polanco, Mexico City

THE PROPERTY WAS VERY PLEASENT, BEAUTIFUL, CLEAN, AND STAFF VERY PROFESSIONAL.

Good value for the money. Crews were running improvements which are welcome.

The only good the about the property was the staff and I said good not excellent. As far as conditions had trouble with the toilet twice first time maintenance came in and supposedly fixed it second water over flowed all the way into the bed area, the cleaning staff had to squeegee the nasty water , I had to collect all my things walking through the nasty water , shoes got wet and it was just so nasty . They didn’t even offer to switch rooms until I asked them they told that I would have to wait around 3 hours , I said “no” and that I wanted to switch right away cause I had a party to go to , so after arguing with a few minutes they finally got me another room . Then at check out I asked if I could get a discount for all my troubles and having to pack all my things and switch to another room and again I was told NO !!!!! since I had booked thru a 3rd party . So needless to say I will never stay there again and apparently I can’t book thru travelocity cause if something goes wrong I won’t get any help

Hotel room was clean and spacious. Bathroom was quite large and shower head was awesome. However, lighting was horrible and the pillows were paper thin. If we wanted different pillows or I wanted a better lighted mirror to do my makeup we had to pay.