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Aparthotel

Alteza Polanco

4.0 star property
4-star aparthotel near Plaza Polanco
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Photo gallery for Alteza Polanco

Restaurant
Master Suite, 1 Queen Bed, Interior View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Junior Suite, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Front of property - evening/night
Junior Suite, 1 Queen Bed | Living area | 40-inch flat-screen TV with cable channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Spa
  • Air conditioning
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
Blas Pascal No. 111, Mexico City, 11510
  • Antara Polanco
    ‪12 min walk‬
  • Soumaya Museum
    ‪12 min walk‬
  • Centro Citibanamex Convention Center
    ‪2 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪17 min drive‬

Room options

View all photos for Master Suite, 1 Queen Bed, Interior View

Master Suite, 1 Queen Bed, Interior View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Master Suite, 1 Queen Bed, Interior View

  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Exterior View

Suite, 1 Queen Bed, Exterior View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 2 Double Beds

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite, 1 Queen Bed

  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Exterior View

Master Suite, 1 Queen Bed, Exterior View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Master Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Mexico City

Polanco stay.You'll be steps from Plaza Polanco and within a 10-minute walk of Plaza Carso Shopping Center with a stay at this Polanco aparthotel. Acuario Inbursa and Antara Polanco are also within half a mile (1 km).
View more Aparthotels in Mexico CityOpens in a new window

What's nearby

  • Plaza Polanco - 3 min walk - 0.2 miles
  • Acuario Inbursa - 10 min walk - 0.6 miles
  • Antara Polanco - 12 min walk - 0.7 miles
  • Soumaya Museum - 12 min walk - 0.7 miles
  • Centro Citibanamex Convention Center - 2 min drive - 1.2 miles

Getting around

  • Polanco Station - 3 min drive
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 33 min drive

Restaurants

  • ‪Tierra Garat - ‬1 min walk
  • ‪Sandwiches de la Combi - ‬2 min walk
  • ‪Josélo Café - ‬4 min walk
  • ‪Tortas La Combi - ‬2 min walk
  • ‪Bellinghausen - ‬3 min walk

About this property

Alteza Polanco

4-star aparthotel near Plaza Polanco
There's a restaurant on site. Public spaces have free WiFi. Event space at this aparthotel measures 474 square feet (44 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A fitness center, spa services, and a terrace are also featured at the business-friendly Alteza Polanco. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Mexico City aparthotel is smoke free.

  • 1 building
  • 70 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 474 sq ft of conference space
  • 44 sq m of conference space
  • Built in 2014
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Alteza Polanco offers 70 air-conditioned accommodations with espresso makers and safes. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mexico City aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (USD 10 per night)
  • Limited onsite parking

Family friendly

  • Children stay free (see details)

Restaurants on site

  • Restaurante

Food and drink

  • Espresso maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 21 per person
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Fireplace in lobby

Entertainment

  • 40-inch flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 474 square feet of conference space
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 70 units
  • 8 floors
  • Banquet hall
  • Built in 2014

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 21 per person
  • Airport shuttle fee: USD 70 per vehicle (roundtrip)
  • Covered self parking fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Alteza Polanco Hotel
Alteza Hotel
Alteza Polanco
Alteza Polanco Hotel
Alteza Hotel
Hotel Alteza Polanco Mexico City
Mexico City Alteza Polanco Hotel
Hotel Alteza Polanco
Alteza Polanco Mexico City
Alteza

Frequently asked questions

How close is Alteza Polanco to the airport?

Alteza Polanco is 11.4 mi (33-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

Does Alteza Polanco have an airport shuttle?

Alteza Polanco offers an airport shuttle 24 hours a day, on request, for a charge of USD 70 per vehicle, roundtrip.

Does Alteza Polanco offer free breakfast?

Free breakfast isn’t provided at Alteza Polanco, but cooked-to-order breakfast is offered for a fee of between USD 10 and 21 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Alteza Polanco?

No, there is no casino at this aparthotel.

What time is check-in at Alteza Polanco?

Check-in begins at 3 PM.

Is there free parking at Alteza Polanco?

Free parking is not available at this aparthotel. Self parking is available for USD 10 per night.

Does Alteza Polanco have a pool?

Alteza Polanco does not have a pool.

Does Alteza Polanco have a restaurant?

Yes, there is a restaurant on site.

Does Alteza Polanco have a spa?

This aparthotel doesn't have a spa, but it does offer deep-tissue massages.

How close is Alteza Polanco to downtown Mexico City?

Alteza Polanco is 5.1 mi away from Mexico City.

Alteza Polanco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 304 out of 612 reviews
Rating 8 - Good. 187 out of 612 reviews
Rating 6 - Okay. 80 out of 612 reviews
Rating 4 - Poor. 28 out of 612 reviews
Rating 2 - Terrible. 13 out of 612 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ROBERT, Stillwater

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice location and hotel.
Stayed 6 nights in Jul 2025

10/10 Excellent

jamie

Liked: Cleanliness, amenities, property conditions & facilities
Rating: ⭐⭐⭐⭐⭐ Wonderful Boutique Hotel in a Prime Location We had a fantastic stay at Alteza Polanco! The hotel is beautifully maintained, quiet, and located in one of Mexico City’s most upscale neighborhoods. It was the perfect base for exploring Polanco and nearby attractions. The room was spacious, clean, and comfortable, with modern amenities and a relaxing atmosphere. The staff was incredibly friendly and helpful throughout our stay, making us feel welcome and well cared for. Breakfast was fresh and delicious each morning, and the overall service exceeded expectations. If you’re looking for a peaceful, boutique-style experience in CDMX with excellent service and location, Alteza Polanco is a great choice.
Stayed 4 nights in May 2025

8/10 Good

Etienne

Business traveler
Liked: Cleanliness, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Employees were really nice and polite
Stayed 3 nights in Mar 2025

10/10 Excellent

Ronald

Liked: Cleanliness, room comfort

Five Days at Alteza Polanco

Very spacious rooms! Very good breakfast! Great TV channels and no issues with internet or staff! Recommend only that you use Uber to get there and from the hotel otherwise a very nice place to stay and safe!
Stayed 1 night in Mar 2025

8/10 Good

SEAN, Vancouver

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great value for the money. Nothing special about the place, clean and safe. The location is good, not far to the nice cafes in Polanco and some great dining options.
Stayed 3 nights in Oct 2024

10/10 Excellent

Wendy

Lovely people nice rooms, beautiful place to eat on top of the hotel. The only drawback is it was too far from the places we wanted to visit.
Stayed 8 nights in Oct 2024

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience, friendly service and good amenities
Stayed 2 nights in Dec 2024

10/10 Excellent

Mahesh

Stayed 1 night in Nov 2024

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful will definitely be back
Stayed 6 nights in Nov 2024

10/10 Excellent

AIBI, Guatemala

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for business and shopping!
Stayed 5 nights in Nov 2024

8/10 Good

Pamela

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
El hotel está bien para estadías cortas. Tuve un problema con el lavamanos, se los comenté y el personal amablemente, resolvió el problema de forma rápida. El wifi no es muy rápido pero funciona. La ubicación es muy estratégica.
Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very nice, quiet location. Nice rooms
Stayed 5 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
People are extremely friendly and helpful
Stayed 5 nights in Oct 2024

10/10 Excellent

Dinara

Traveled with group
Liked: Cleanliness, property conditions & facilities
Friendly staff. Room was clean, and everything close by.
Stayed 2 nights in Oct 2024

6/10 Okay

Martin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This place is ok but not that great. If you’re looking for something in a good area for not to pricey this place is it. Looks nicer in the pictures because the rooms aren’t as nice in person.
Stayed 3 nights in Oct 2024

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness
Nice hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Roberto

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

ronald

Liked: Cleanliness
Stayed 1 night in Oct 2024

6/10 Okay

Maria

Liked: Amenities
No concierge Staff did try but we were charged a rental fee for A charger cord that was on our bill would have been ok only we didn”t know Charge was twice as much as buying new charger which costs 100 pesos and charge was for 200 pesos surprised Many security guards outside Otherwise quiet
Stayed 5 nights in Oct 2024

8/10 Good

Yevgen

Liked: Cleanliness, property conditions & facilities
Good location, big rooms, good reception service.
Stayed 3 nights in Oct 2024

10/10 Excellent

Gerardo

Business traveler
Liked: Cleanliness, room comfort
A good hotel for business trips. Close to plaza Carso and Soumaya. Not spectacular but clean, comfortable, and funcional. They have a safe and there is a fantastic coffee and sandwiches place across the street.
Stayed 2 nights in Sep 2024

10/10 Excellent

RAYMOND

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A good place to be. The staff are nice, warm, friendly and helpful.
Stayed 5 nights in Sep 2024

4/10 Poor

eduardo

Business traveler
Liked: Cleanliness
Disliked: Amenities
The? Place is actually very expensive. You can move a few kilometers and have a better stay.
Stayed 1 night in Sep 2024