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"Staff issues; reception, despite this my 3rd stay with them this year, and multiple stays the past couple of years - there is NEVER a 'Welcome back'. Yes I booked via Hotel.com but I always have to ask them to link my reservation to the Radisson App. NEVER have they said it which it's such a simple thing to do and costs them nothing. Order breakfast room service for 06:30am. No sign, had to leave for airport. Mentioned at reception who told me it can take 30mins. That's fine, but her attitude was horrible. She waked off disgruntled into the breakfast area to cancel my order. How I would have handled that would have been apologetic + offer to give me something to go quickly. Breakfast; on more than a few occassions now the friend eggs have been stone cold. I mentioned it to a staff member who said he would let the kitchen no, but proceeded to clean off some tables and reset them, then wak around the area as if I said absolutely nothing. Just to note the breakfast area is massive, and there were only a handful of tables, so not necessary to clean the table and reset it first, never mind walk from one end to another. I ended up having to say it to another staff member who informed the kitchen. The food menu in the restaurant needs updating. It's pretty awful to be honest - I rarely eat there. "

"Clean, suitable for all ages, quiet, close to transport and city. "

"Absolutely superb, comfortable rooms and the most amazing staff we’ve ever encountered. The location is also about as convenient as you could get"

"breakfast is excellent"

"Beautiful lobby, even better than the photos. Apparently was designed by Anemone. And lovely room fragrance. There’s everything you could wish for at the buffet breakfast and custom made omelette ready in 3 mins. I didn’t use the gym or swimming pool but good to have. The room was lovely. A bit hot but that got sorted. Enormous TV where I watched the nature programmes every day! Lovely shower, linen and comfy bed. The staff were friendly and professional. I loved the lobby bar and negroni cocktails. The room door was a puzzle to lock for me and the receptionist. However I worked it out by the second day. My tea bags and coffee brought from home got taken (in the trash probably) so it’s a good policy to keep things like that in the drawer.. they were replaced by similar so that was ok Great central location, everything seemed to be 10mins walk away! 5 mins walk from train station, 20 min fast train from airport. Very well planned locations Overall 10/10 and by far the most attractive and loviest smelling reception. Would definitely return - thanks x "

"Hotel is in a superb location. Minutes from central station and a huge shopping centre. Rooms clean and well equipped. No issues with fees etc and a smooth experience. There is building work going on outside the hotel at the moment but it didn't impact hugely on our stay. Pool was lovely, small but had options to swim against the current etc. We would absolutely book this hotel again."