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"They have nice employees and clean rooms " More

By a verified traveler on Fri 09 Apr 2021

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Hotel Description

Enjoy the free WiFi at this Rio Rancho hotel

Close to airport

You'll find Corrales Bosque and Cottonwood Mall within 2 miles (3 km) of this hotel. Lovelace Health System and Rio Grande are also within 3 miles (5 km).

Renovated in 2016

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$78* Per night/room Dec 16 - Dec 17

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Suites Albuquerque Rio Rancho ratings based on 18 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Albuquerque Rio Rancho

Everyone (7) Couples (4) Family (7)
1 out of 5
A bad place to stay

Posted by on Oct 10, 2022

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Comment from Hotel Management

Oct 11, 2022 by Hotel Management

Dear Anthony, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management

1 out of 5
Didnt have our rooms. Sold out

Posted by on Oct 8, 2022

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Comment from Hotel Management

Oct 9, 2022 by Hotel Management

Dear Kayla, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management

1 out of 5
The property is under new management. It was like staying in a college dorm. First impression was stark, dark, and dirty. Four card readers were on the front desk. One was so dusty someone had drawn a smiley face in the dust. When I pointed it out to staff they just shrugged & carried on. It was 5 days before it was poorly dusted. There was NO BREAKFAST as promised on the website. The suite kitchen was bare, no plates, glasses, silverware, or coffee maker. Two different days during our stay the fire alarm sounded, once at 1030pm and once at 530pm. NO ATTEMPT was made to evacuate guests or communicate information to those who made it outside to the parking lot. The fire department DID NOT RESPOND either time. Both times the front desk person remained behind the desk. No one came out to the parking lot to give an "all clear" to guests. Don't risk your life!

Posted by on Nov 10, 2021

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Comment from Hotel Management

Nov 11, 2021 by Hotel Management

Naomi, thank you for your candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. Meanwhile, we will share your feedback with our team and take steps to elevate our service delivery. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management

2 out of 5
Lobby was really dusty and dirty. Carpet in room was stained. Key cards had to be rekeyed twice a day which was so frustrating. Half the time there was no one at the front desk. One shining point: location. Close to shopping and dining with a view that overlooks the valley and Sandia Mountains.

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 10, 2021 by Hotel Management

Emily, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy our location worked well for you. We will certainly make improvements in the areas you found to be unsatisfactory. Thank you again for your comments. Sincerely, Hotel Management

1 out of 5
This hotel smells bad. The room smelled like old smoke, food, and air freshener. The side entry smelled like vomit. There was trash under the beds. Blood spots on the sheets. The staff was very nice. It was a quiet hotel. And it was inexpensive. So if all you need is a cheap place to stay that’s quiet, and you don’t mind bad smells, then this is the place for you.

Posted by on Oct 20, 2021

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Comment from Hotel Management

Oct 22, 2021 by Hotel Management

"Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

1 out of 5
Booked my reservation over a month ago and on the day of arrival I was told when I arrived they had no room for me

Posted by on Sep 20, 2021

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Comment from Hotel Management

Sep 21, 2021 by Hotel Management

Thomas, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management

4 out of 5

Posted by on Sep 12, 2021

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5 out of 5
They have nice employees and clean rooms

Posted by on Apr 9, 2021

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4 out of 5

Posted by on Aug 18, 2020

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Comment from Hotel Management

Aug 19, 2020 by Hotel Management

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management

2 out of 5
The staff was unfriendly at the front desk, like we bothered him by interrupting his day

Posted by , from NM on Jul 5, 2020

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Comment from Hotel Management

Jul 6, 2020 by Hotel Management

Matt, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management

About the Extended Stay America Suites Albuquerque Rio Rancho

Location 2608 The American Rd Nw, Rio Rancho, NM 87124

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Albuquerque Rio Rancho also features coffee/tea in a common area, laundry facilities, and a front desk safe. Free self parking is available. A complete renovation of Extended Stay America Suites Albuquerque Rio Rancho was completed in June 2016. This Rio Rancho hotel is smoke free.

  • 101 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Albuquerque Rio Rancho offers 101 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Rio Rancho hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Individually-wrapped food options are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Albuquerque Rio Rancho
  • Extended Stay America Hotel Albuquerque Rio Rancho
  • Extended Stay America Albuquerque Rio Rancho Hotel
  • Extended Stay America Albuquerque Hotel
  • Extended Stay America Albuquerque
  • Extended Stay Rio Rancho
  • Rio Rancho Extended Stay
  • Extended Stay America Albuquerque Rio Rancho
  • Extended Stay America Suites Albuquerque Rio Rancho Hotel
  • Extended Stay America Suites Albuquerque Rio Rancho Rio Rancho

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.