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Sunscape Akumal Beach Resorts & Spa - All Inclusive

4-star property
Carr. Cancún - Tulum KM 252, Akumal, QROO 1-855-201-7819
2.9 out of 5
See all 16 travelocity Reviews

"The room we stayed in was a little out dated. Pictures looked great but the place was not quite as nice as the pictures. I would not rate the place qu ... " More

By a verified traveler on Thu 18 Aug 2022

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Hotel Description

4-star beachfront resort near Akumal Beach

On the beach

You'll find Akumal Beach and Xel-Há Park within 3 miles (5 km) of this Akumal resort. Riviera Maya Golf Club and Aktun Chen are also within 2 miles (3 km).

All-inclusive

This all-inclusive resort features 7 outdoor pools and 2 poolside bars. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Deluxe Jungle View King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$321* Per night/room Feb 27 - Feb 28

Deluxe Walkout Pool King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sun Club Master Suite Ocean View with Plunge Pool Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Walkout Pool Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sun Club Pool View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sunscape Akumal Beach Resorts & Spa - All Inclusive ratings based on 16 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sunscape Akumal Beach Resorts & Spa - All Inclusive

Everyone (4) Couples (4) Family (4)
4 out of 5
The room we stayed in was a little out dated. Pictures looked great but the place was not quite as nice as the pictures. I would not rate the place quite 4 stars. The buffet and restaurants served very good food but the resort is rather small so the number of restaurants is limited. The hotel is located 1 hour 20 minutes from Cancun airport so you will have to purchase transportation. Be very careful who you book with. We were contacted by phone after we booked through Travelocity. Representative from the company I booked with charged less than the other services but reaching them was not easy once the booking was made. Arriving to the airport you are shuffled to one of many sales men waiting in the room just before you exit the airport. These men are salesmen to offer trips. We felt we walked through a gauntlet of sales people. When you get to the hotel you are also met by excursion reps once you check in. One of the trips is a free trip to down-town Cancun. On this trip your driver will first take you to a building to view jewelry and then upstairs is a tequila shop. The stay at this point is over an hour before you go downtown. If shopping is not your desire this trip is less than exciting. Lots of high pressure for sales every step you made in downtown.

Posted by on Aug 18, 2022

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2 out of 5
Checkin is tedious and painful… The staff was nice and professional but the shower and jacuzzi seemed dirty and old… The beach is dirty although they are trying to clean it daily!

Posted by on Aug 17, 2022

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Comment from Hotel Management

Aug 18, 2022 by eConcierge

Dear guest, Thank you for choosing Sunscape Akumal as your vacation destination! Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. We would like to assure you that all of your concerns will be addressed. We hope to have the opportunity of hosting you in the future at this your home Sunscape Akumal. Best Regards, Esveydi Fierro eConcierge

3 out of 5
The staff were amazing!! Friendly, polite and willing to assist. What I didn’t like is the floor was dirty in my bathroom. The sheets smelled funny.

Posted by on Apr 14, 2022

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Comment from Hotel Management

Apr 15, 2022 by Social Media Coordinator/eConcierge

Hola Scoundrel, We would like to thank you for choosing Sunscape Akumal Beach Resort & Spa as your vacation destination! It is a pleasure to know that you enjoyed the company of our incredible staff! On the other hand, I also appreciate that you share your observations and comments as this helps to focus attention on the areas that need it! We hope to see you again and give you stellar attention! Sincerely, Isabel Delgado Social Media Coordinator

5 out of 5

Posted by on Feb 10, 2022

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2 out of 5
The food wasn’t good it’ll be expired, under cooked, and in general bad in all areas for the price that we paid

Posted by on Jan 3, 2022

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Comment from Hotel Management

Jan 11, 2022 by Econcierge/Social Media Coordinator

Hola Alejandro, Thank you for choosing Sunscape Akumal as your vacation destination! Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. We would like to assure you that all of your concerns will be addressed. We hope to have the opportunity of hosting you in the future at this your home Sunscape Akumal. Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa

4 out of 5
My husband and I made a last minute trip for our anniversary. For the price you pay, you really cannot complain. The resort took great caution with COVID procedures. We always felt safe. There was always something fun happening on the beach and night life. There are several food options. The food was pretty good. The alcohol beverages could be better as they seemed watered down, but after so many they started to kick in lol. My husband and I are pretty down to earth. So if you are the same way then you’ll enjoy the resort despite the negative reviews from others. One con is the front desk did not tell us when to take our COVID test. We showed up the morning before departure to take the test. We ended up having to pay $35/per person to have a nurse come to our room to give us the COVID test. Otherwise it would have been free but either way it all worked out. My husband and I both agreed that we would return to Akumal!

Posted by on Dec 2, 2021

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Comment from Hotel Management

Dec 8, 2021 by Econcierge/Social Media Coordinator

Hola Brianna, Thank you very much for staying at Sunscape Akumal and for taking the time to write your positive impressions, also your feedback help us to take the necessary measures to improve the services in the areas mentioned; you can be sure that we will share this review:) We hope to see you soon! Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa

5 out of 5
I loved my room; the features and location created an enjoyable and relaxing atmosphere! The staff were all very friendly, helpful and welcoming.

Posted by on Nov 2, 2021

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Comment from Hotel Management

Nov 10, 2021 by Econcierge/Social Media Coordinator

Hola Tekeia Thank you for choosing Sunscape Akumal as your vacation destination! We hope to see you soon🌞🌴 Best Regards, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa

4 out of 5
El servicio de los meseros del restaurante excelente. Las personas que lumpiaban el cuarto, excelente. Alondra y Enrique en entertainment tienen un 10 plus. La celebracion de Mexico estubo bien pero nos deben el mariachi, nunca llegó. Teniamos un cumpleaños alli y tuvimos mil dificultades con la acomodacion de lis restaurantes.

Posted by on Sep 18, 2021

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Comment from Hotel Management

Nov 2, 2021 by Econcierge/Social Media Coordinator

Hola Maria, Muchas gracias por elegir Sunscape Akumal para disfrutar de las fiestas patrias! Es un gusto saber que disfrutaste del servicio de nuestro equipo 🥰 Lamento mucho las inconveniencias que tuviste durante tu estancia, tomaremos en cuenta tus comentarios para mejorar la experiencia a nuestros huéspedes:) Esperamos verte de regreso! Saludos, Isabel Delgado Social Media Coordinator Sunscape Akumal Beach Resort & Spa

1 out of 5
The resort had some decent pools and for the most part the staff was nice. The good staff were great but the bad staff were pretty terrible. Front desk isn’t much help, always telling us to “come back later” every time we needed something. A category 1 hurricane passed through while we were there and they were not equipped to handle it. We had no AC or running water in our room for 2 days after the storm ended. It was ~90 in our room for 2 days straight. When we were checking out they agreed to give us a partial refund for the days we had no AC or water, we signed the forms and everything. We never got a refund. DO NOT GO HERE.

Posted by on Aug 23, 2021

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Comment from Hotel Management

Aug 26, 2021 by econcierge

Hola Jaren Soelberg, We would like to thank you for sharing your opinion with us. We are sorry for the inconvenience during your trip. Our team was working hard, however, after the hurricane, there were some issues in the area of Akumal affecting all the resorts, including Sunscape. We apologize and we assure you that we worked hard to fix them. Rest assured that your suggestions will be considered to improve in those areas. Warm regards, Nayma Sanchez Social Media Coordinator

3 out of 5
5/30/2021 - The Sunscape Resort was ok, they do not have a elevator, and the beach is ok... not as presented by there pictures. Not sure I’m 50/50 on a return trip.... Wasn’t the worse or wasn’t the best... in the end you get what you pay for... But Travelocity was the worst... will never book another trip with them again... Upon us leaving the resort we got stuck in Cancun due to Travelocity not confirming our flight home...

Posted by on May 31, 2021

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Comment from Hotel Management

May 31, 2021 by Social Media Coordinator/eConcierge

Hola dear guest, Thank you so much for taking the time to share your comments about your recent vacation experience. All your suggestions will be shared with our team. Regarding travelocity, it is a third party enterprise and it is not part of the resort, however we will share your comments with them, so they take actions. Best regards, Nayma Sanchez Social Media Coordinator/eConcierge Sunscape Akumal Resort & Spa

About the Sunscape Akumal Beach Resorts & Spa - All Inclusive

Location Carr. Cancún - Tulum KM 252, Akumal, QROO 77780

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

  • All available beverages included

Property Features

Sunscape Akumal Beach Resorts & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Sunscape Akumal Beach Resorts & Spa - All Inclusive for summer fun including 7 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a garden and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Akumal resort.

  • 358 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Sunscape Akumal Beach Resorts & Spa - All Inclusive offers 358 air-conditioned accommodations with safes and hair dryers. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

Sunscape Akumal Beach Resorts & Spa - All Inclusive has 6 restaurants on site.

Nearby Activities

7 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Scuba diving on site
  • Kayaking on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Onsite COVID-19 testing (Antigen) is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts & Spa Hotel
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts & Spa Hotel Akumal
  • Sunscape Akumal Beach Resorts Spa
  • Sunscape Akumal Beach Resorts Spa All Inclusive
  • Sunscape Akumal Beach Resorts Spa Optional All Inclusive
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.