On the beach
Within 2 miles (3 km) of this well-placed resort, you'll find Akumal Beach and Riviera Maya Golf Club. Aktun Chen and Hekab Be Biblioteca are also within 3 miles (5 km).
Onsite dining, 7 outdoor pools
This resort features 6 restaurants, 2 poolside bars, and 8 bars/lounges. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.
The individually decorated guestrooms offer hair dryers and safes. Flat-screen TVs come with cable channels, and other amenities include desks and free toiletries.
Feb 24, 2020 by Social Media Coordinator
Dear Guest, Thank you very much for your rating your experience, it was certainly our pleasure to have you as our guests at Sunscape Akumal Beach! We are very happy to know you had a great stay with us. Once again, thank you for your visit and we look forward to welcoming you back. Cordially yours, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa
Jan 14, 2020 by Social Media Coordinator
Dear Guest, Thank you for sharing your choosing our property to spend your vacations and for sharing your opinion about your experience. We are terribly sorry to read that our standards and services could not meet your expectations. We would like to inform you that all the comments and suggestions will be addressed to the involved departments to improve our service. Regarding your comments about the gastronomical offer, we would like to share that all our food and beverage staff are professionally trained to manipulate food and beverages, according to the “Distintivo H” requirements and parameters. Nevertheless, we will make extra inspections to ensure our guest’s health. As per the pool’s temperature, we would like to share that our winter are usually quite warm for visitors outside of the Caribbean, making this destination an ideal place to run away from the cold and snow back home. The resort pools are not heated as with the sun and external warm it sets the pools in refreshing temperature to cold down from the warm Caribbean weather. Again, we are very sorry that we were not able to fulfill your expectations. Rest assure that if you give us a second chance, we will do everything that is in our hands to change these impressions and make you have a wonderful vacation experience. Kind regards, Karla Ortiz Social Media Coordinator
Jan 6, 2020 by Social Media Coordinator
Dear Guest, Thank you for choosing our resort for your recent getaway. It was a pleasure to be part of your vacation experience. We are very happy to read you enjoyed our staff assistance. Thank you for your recommendation and observations, about the pool’s temperature rest assured we will address your comments with the areas involved. Regarding your other comments, please allow us to share that the beach wait service is not part of attributes of the Unlimited-Fun®of the Sunscape Resorts Brand. We do offer pool wait service and the bars are strategically located to find a drink a few steps from the sun lounges. Again, thank you for your feedback and an apology if our services couldn’t fulfill your expectations. We can only ask for a second chance to hosting you again as we are sure that with our personalized assistance we will be able to change these impressions. Sincerely, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa
This property is closed from March 27 2020 to September 30 2020 (dates subject to change).
All-inclusive room rates at Sunscape Akumal Beach Resorts & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
Some rates at Sunscape Akumal Beach Resorts & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Cool off in one of the 7 outdoor swimming pools at Sunscape Akumal Beach Resorts & Spa, and enjoy summer activities like snorkeling and scuba diving. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This beach resort also offers a children's pool, a garden, and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Akumal resort.
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Sunscape Akumal Beach Resorts & Spa offers 362 air-conditioned accommodations with safes and hair dryers. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
Sunscape Akumal Beach Resorts & Spa has 6 restaurants on site.
7 outdoor swimming pools are on site along with a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.