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"El servicio de los meseros del restaurante excelente. Las personas que lumpiaban el cuarto, excelente. Alondra y Enrique en entertainment tienen un 10 ... " More

By a verified traveler on Sat 18 Sep 2021

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Hotel Description

4-star beachfront resort with 7 outdoor pools

On the beach

Within 2 miles (3 km) of this Akumal resort, you'll find Riviera Maya Golf Club and Aktun Chen. Akumal Beach and Hekab Be Biblioteca are also within 3 miles (5 km).

All-inclusive

This all-inclusive resort features 7 outdoor pools and 2 poolside bars. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Flat-screen TVs

The individually decorated guestrooms offer hair dryers and safes. Flat-screen TVs come with cable channels, and other amenities include desks and free toiletries.

Deluxe Jungle View King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$182* Per night/room Oct 20 - Oct 21

Deluxe Walkout Pool King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sun Club Master Suite Ocean View with Plunge Pool Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Walkout Pool Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sun Club Pool View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean Front King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sunscape Akumal Beach Resorts & Spa - All Inclusive ratings based on 9 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Sunscape Akumal Beach Resorts & Spa - All Inclusive

Everyone (2) Couples (2) Family (1)
4 out of 5
El servicio de los meseros del restaurante excelente. Las personas que lumpiaban el cuarto, excelente. Alondra y Enrique en entertainment tienen un 10 plus. La celebracion de Mexico estubo bien pero nos deben el mariachi, nunca llegó. Teniamos un cumpleaños alli y tuvimos mil dificultades con la acomodacion de lis restaurantes.

Posted by on Sep 18, 2021

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1 out of 5
The resort had some decent pools and for the most part the staff was nice. The good staff were great but the bad staff were pretty terrible. Front desk isn’t much help, always telling us to “come back later” every time we needed something. A category 1 hurricane passed through while we were there and they were not equipped to handle it. We had no AC or running water in our room for 2 days after the storm ended. It was ~90 in our room for 2 days straight. When we were checking out they agreed to give us a partial refund for the days we had no AC or water, we signed the forms and everything. We never got a refund. DO NOT GO HERE.

Posted by on Aug 23, 2021

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Comment from Hotel Management

Aug 26, 2021 by econcierge

Hola Jaren Soelberg, We would like to thank you for sharing your opinion with us. We are sorry for the inconvenience during your trip. Our team was working hard, however, after the hurricane, there were some issues in the area of Akumal affecting all the resorts, including Sunscape. We apologize and we assure you that we worked hard to fix them. Rest assured that your suggestions will be considered to improve in those areas. Warm regards, Nayma Sanchez Social Media Coordinator

3 out of 5
5/30/2021 - The Sunscape Resort was ok, they do not have a elevator, and the beach is ok... not as presented by there pictures. Not sure I’m 50/50 on a return trip.... Wasn’t the worse or wasn’t the best... in the end you get what you pay for... But Travelocity was the worst... will never book another trip with them again... Upon us leaving the resort we got stuck in Cancun due to Travelocity not confirming our flight home...

Posted by on May 31, 2021

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Comment from Hotel Management

May 31, 2021 by Social Media Coordinator/eConcierge

Hola dear guest, Thank you so much for taking the time to share your comments about your recent vacation experience. All your suggestions will be shared with our team. Regarding travelocity, it is a third party enterprise and it is not part of the resort, however we will share your comments with them, so they take actions. Best regards, Nayma Sanchez Social Media Coordinator/eConcierge Sunscape Akumal Resort & Spa

1 out of 5
This property is old and out dated, the showers in our room was broken. Not a lot of Bilingual speaking staff on the resort so it was hard to communicate with each other. There are no 24 hours Restaurants on the resort. Then the last day I caught one of the housekeeping staff going through my pocketbook. I would NEVER visit this resort again.

Posted by on Apr 16, 2021

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Comment from Hotel Management

Apr 19, 2021 by Social Media Coordinator

Dear Guest, First of all, we would like to thank you for giving us the opportunity to be part of your vacation experiences. We are deeply sorry to read your comments, please allow us to share that our guest´s safetiness and security is our top priority. Rest assure that we took the correct measures with the staff involved to avoid similar situations in the future. We also are retraining our staff to ensure all of our team offers the quality service our company us recognized by. Please accept our apologies for the incident, we can only hope for another opportunity to welcome you back again and with our personalized service change these perceptions. Sincerely, Karla Ortiz Social Media Coordinator

3 out of 5

Posted by on Apr 1, 2021

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Comment from Hotel Management

Apr 14, 2021 by Coordinador de Redes Sociales/eConcierge

Estimado huésped Muchas gracias por haber elegido nuestro hotel para pasar sus vacaciones y por tomarse el tiempo en calificar su experiencia. Lamentamos que nuestros servicios y estándares no lograron satisfacer sus expectativas. Nos hubiera encantado saber un poco más sobre sus impresiones ya que gracias a las observaciones de nuestros clientes podemos determinar las áreas de oportunidad y mejorar nuestros servicios. Amablemente quisiéramos pedirles una segunda oportunidad para ofrecerles asistencia personalizada y lograr cambiar cualquier mala impresión causada. Sinceramente, Karla Ortiz Coordinador de Redes Sociales/eConcierge

1 out of 5
Dirty dirty dirty!!! Nothing like I expected. Very disappointing and never again!

Posted by on Mar 23, 2021

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Comment from Hotel Management

Mar 23, 2021 by Social Media Coordinator

Dear Guest, Thank you so much for taking the time to share comments about your vacation experience. We regret to read that our services and standards could not meet your expectations and needs. We are sorry that you were not pleased with your overall experience, we understand that each guest has different likes and preferences, rest assured that our staff works very hard to please all of our guests to make them have the vacation experience they expected. Again, an apology for the inconvenience. We can only hope to have a second chance to welcome you again and with our personalized assistance, make you have a wonderful vacation experience and change your impressions. Best regards, Karla Ortiz Social Media Coordinator

4 out of 5

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by Social Media Coordinator

Dear Guest, Thank you very much for your rating your experience, it was certainly our pleasure to have you as our guests at Sunscape Akumal Beach! We are very happy to know you had a great stay with us. Once again, thank you for your visit and we look forward to welcoming you back. Cordially yours, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa

2 out of 5
The food was terrible, 4 of our 6 got food poisoning. There was minimal variety to pick from. The resort is structured few strange, and the seating at the pools is limited. The pools are also freezing!!! In January anyways.

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 14, 2020 by Social Media Coordinator

Dear Guest, Thank you for sharing your choosing our property to spend your vacations and for sharing your opinion about your experience. We are terribly sorry to read that our standards and services could not meet your expectations. We would like to inform you that all the comments and suggestions will be addressed to the involved departments to improve our service. Regarding your comments about the gastronomical offer, we would like to share that all our food and beverage staff are professionally trained to manipulate food and beverages, according to the “Distintivo H” requirements and parameters. Nevertheless, we will make extra inspections to ensure our guest’s health. As per the pool’s temperature, we would like to share that our winter are usually quite warm for visitors outside of the Caribbean, making this destination an ideal place to run away from the cold and snow back home. The resort pools are not heated as with the sun and external warm it sets the pools in refreshing temperature to cold down from the warm Caribbean weather. Again, we are very sorry that we were not able to fulfill your expectations. Rest assure that if you give us a second chance, we will do everything that is in our hands to change these impressions and make you have a wonderful vacation experience. Kind regards, Karla Ortiz Social Media Coordinator

3 out of 5
The staff and the beach are the best part of this resort. The pools are not heated and were freezing. We paid an extra $130 a night to be in a “Sunclub” room but that did not get us much extra at the resort. There is no waiter service by the beach and you can’t eat by the beach. The staff were very friendly and work very hard.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Jan 6, 2020 by Social Media Coordinator

Dear Guest, Thank you for choosing our resort for your recent getaway. It was a pleasure to be part of your vacation experience. We are very happy to read you enjoyed our staff assistance. Thank you for your recommendation and observations, about the pool’s temperature rest assured we will address your comments with the areas involved. Regarding your other comments, please allow us to share that the beach wait service is not part of attributes of the Unlimited-Fun®of the Sunscape Resorts Brand. We do offer pool wait service and the bars are strategically located to find a drink a few steps from the sun lounges. Again, thank you for your feedback and an apology if our services couldn’t fulfill your expectations. We can only ask for a second chance to hosting you again as we are sure that with our personalized assistance we will be able to change these impressions. Sincerely, Karla Ortiz Social Media Coordinator Sunscape Akumal Resort & Spa

About the Sunscape Akumal Beach Resorts & Spa - All Inclusive

Location Carr. Cancún - Tulum KM 252, Akumal, QROO 77780

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

  • All available beverages included

Property Features

Sunscape Akumal Beach Resorts & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Sunscape Akumal Beach Resorts & Spa - All Inclusive for summer fun including 7 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a garden and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Akumal resort.

  • 362 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Sunscape Akumal Beach Resorts & Spa - All Inclusive offers 362 air-conditioned accommodations with safes and hair dryers. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

Sunscape Akumal Beach Resorts & Spa - All Inclusive has 6 restaurants on site.

Nearby Activities

7 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Scuba diving on site
  • Kayaking on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sunscape Akumal Beach Resorts & Spa - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts & Spa Hotel
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts & Spa Hotel Akumal
  • Sunscape Akumal Beach Resorts Spa
  • Sunscape Akumal Beach Resorts Spa All Inclusive
  • Sunscape Akumal Beach Resorts Spa Optional All Inclusive
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.