For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"The staff and the beach are the best part of this resort. The pools are not heated and were freezing. We paid an extra $130 a night to be in a “Sunclu
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Within 2 miles (3 km) of this well-placed resort, you'll find Akumal Beach and Riviera Maya Golf Club. Aktun Chen and Hekab Be Biblioteca are also within 3 miles (5 km).
Onsite dining, 7 outdoor pools
This resort features 6 restaurants, 2 poolside bars, and 8 bars/lounges. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy the 7 outdoor pools and perks like free valet parking and free WiFi.
Flat-screen TVs
The individually decorated guestrooms offer hair dryers and safes. Flat-screen TVs come with cable channels, and other amenities include desks and free toiletries.
Sunscape Akumal Beach Resorts & Spa ratings based on 3 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness2.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition2.0 out of 5.0
Guest reviews for Sunscape Akumal Beach Resorts & Spa
Everyone (1)Family (1)
4 out of 5
Posted by a verified traveler on Feb 23, 2020
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Comment from Hotel Management
Feb 24, 2020
by Social Media Coordinator
Dear Guest,
Thank you very much for your rating your experience, it was certainly our pleasure to have you as our guests at Sunscape Akumal Beach!
We are very happy to know you had a great stay with us.
Once again, thank you for your visit and we look forward to welcoming you back.
Cordially yours,
Karla Ortiz
Social Media Coordinator
Sunscape Akumal Resort & Spa
2 out of 5
The food was terrible, 4 of our 6 got food poisoning. There was minimal variety to pick from. The resort is structured few strange, and the seating at the pools is limited. The pools are also freezing!!! In January anyways.
Posted by a verified traveler on Jan 11, 2020
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Comment from Hotel Management
Jan 14, 2020
by Social Media Coordinator
Dear Guest,
Thank you for sharing your choosing our property to spend your vacations and for sharing your opinion about your experience.
We are terribly sorry to read that our standards and services could not meet your expectations.
We would like to inform you that all the comments and suggestions will be addressed to the involved departments to improve our service.
Regarding your comments about the gastronomical offer, we would like to share that all our food and beverage staff are professionally trained to manipulate food and beverages, according to the “Distintivo H” requirements and parameters. Nevertheless, we will make extra inspections to ensure our guest’s health.
As per the pool’s temperature, we would like to share that our winter are usually quite warm for visitors outside of the Caribbean, making this destination an ideal place to run away from the cold and snow back home. The resort pools are not heated as with the sun and external warm it sets the pools in refreshing temperature to cold down from the warm Caribbean weather.
Again, we are very sorry that we were not able to fulfill your expectations. Rest assure that if you give us a second chance, we will do everything that is in our hands to change these impressions and make you have a wonderful vacation experience.
Kind regards,
Karla Ortiz
Social Media Coordinator
3 out of 5
The staff and the beach are the best part of this resort. The pools are not heated and were freezing. We paid an extra $130 a night to be in a “Sunclub” room but that did not get us much extra at the resort. There is no waiter service by the beach and you can’t eat by the beach. The staff were very friendly and work very hard.
Posted by a verified traveler on Dec 30, 2019
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Comment from Hotel Management
Jan 6, 2020
by Social Media Coordinator
Dear Guest,
Thank you for choosing our resort for your recent getaway.
It was a pleasure to be part of your vacation experience.
We are very happy to read you enjoyed our staff assistance.
Thank you for your recommendation and observations, about the pool’s temperature rest assured we will address your comments with the areas involved.
Regarding your other comments, please allow us to share that the beach wait service is not part of
attributes of the Unlimited-Fun®of the Sunscape Resorts Brand. We do offer pool wait service and the bars are strategically located to find a drink a few steps from the sun lounges.
Again, thank you for your feedback and an apology if our services couldn’t fulfill your expectations.
We can only ask for a second chance to hosting you again as we are sure that with our personalized assistance we will be able to change these impressions.
Sincerely,
Karla Ortiz
Social Media Coordinator
Sunscape Akumal Resort & Spa
This property is closed from March 27 2020 to September 30 2020 (dates subject to change).
All-inclusive Details
All-inclusive room rates at Sunscape Akumal Beach Resorts & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
Meals, snacks, and beverages included
Food and beverage restrictions apply
All available beverages included
Property Features
Some rates at Sunscape Akumal Beach Resorts & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Cool off in one of the 7 outdoor swimming pools at Sunscape Akumal Beach Resorts & Spa, and enjoy summer activities like snorkeling and scuba diving. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. WiFi is free in public spaces. This beach resort also offers a children's pool, a garden, and a terrace. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Akumal resort.
362 guestrooms or units
6 dining venues
2 bars by the pool
8 bars or lounges
Coffee shop
Deli
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Tour and ticket information
Concierge
Pool or billiards table
Terrace
Garden
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 7
Children's pool
Free WiFi
Snack bar/deli
Laundry facilities
Free cribs/infant beds
Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (95.7 km / 59.5 mi)
Parking: Free valet parking and self parking
Room Amenities
Sunscape Akumal Beach Resorts & Spa offers 362 air-conditioned accommodations with safes and hair dryers. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
Flat-screen television
Cable channels
Bathtub or shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Wheelchair accessible
Food & Drink
Sunscape Akumal Beach Resorts & Spa has 6 restaurants on site.
Nearby Activities
7 outdoor swimming pools are on site along with a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Scuba diving on site
Kayaking on site
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Sunscape Akumal Beach Resorts & Spa
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Masks are available to guests
Gloves are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Sunscape Akumal Resorts & Spa
Sunscape Akumal Beach Resorts & Spa Hotel
Sunscape Akumal Beach Resorts & Spa Akumal
Sunscape Akumal Beach Resorts & Spa Hotel Akumal
Sunscape Akumal Resorts & Spa
Sunscape Akumal Beach Resorts Spa
Sunscape Akumal Beach Resorts & Spa Resort
Sunscape Akumal Beach Resorts & Spa Akumal
Sunscape Akumal Beach Resorts Spa All Inclusive
Sunscape Akumal Beach Resorts & Spa Resort Akumal
Sunscape Akumal Beach Resorts Spa Optional All Inclusive
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Yes, there are 6 restaurants on site.
This resort offers free self parking and valet parking.
Sunscape Akumal Beach Resorts & Spa - Optional All Inclusive is 59.5 mi (86-min drive) away from the Cancun, Quintana Roo (CUN-Cancun Intl.) airport, the closest popular airport to the property.
Sunscape Akumal Beach Resorts & Spa - Optional All Inclusive features 7 outdoor pools and a children's pool.
This resort is on the beach. Don't forget your sunscreen!
This resort doesn't have a spa, but it does offer spa services.
Sunscape Akumal Beach Resorts & Spa - Optional All Inclusive does not offer free breakfast.
Check-in is from 3:00 PM - midnight.
Airport shuttle services are not available at Sunscape Akumal Beach Resorts & Spa - Optional All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
