"So the hotel itself when we got into the room was very clean, the view is amazing. Also the fact that it is right on the beach is also a huge plus. ... " More

By a verified traveler on Fri 25 Mar 2016

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Hotel Description

A family-friendly stay in the heart of Acapulco awaits you at Grand Hotel Acapulco. Within just a 10-minute stroll, you'll find Naval History Museum and Casa de la Cultura. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools, and 2 bars/lounges.

All 573 rooms feature LED TVs with cable channels, and you can enjoy free WiFi, balconies, and in-room childcare. Nice touches to enhance your stay include soaking tubs and free toiletries. Additionally, 24-hour room service, safes, and hair dryers are available.

The resort's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the onsite free kids' club and fitness center. Business travelers can take advantage of conference space, meeting rooms, and a business center. Added amenities include free WiFi in public areas, a kids' swimming pool, and laundry facilities. Each morning buffet breakfast is served between 7 AM and noon. There's also self parking, along with the convenience of an area shuttle.

Within a 15-minute drive of this 3.5-star Icacos resort, attractions include La Quebrada Cliffs and Bahia de Puerto Marques.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$57 per night

Grand Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room, 2 Bedrooms, 2 Bathrooms, Corner

Bed Count 3 Twin Beds Maximum Occupancy 5 Max

Grand Hotel Acapulco ratings based on 21 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0
2 out of 5

large old hotel

Pros: Staff was great. pools were very nice.
Cons: amenities in the room should be added. Only one comfortable chair and two kitchen type chairs.
Location: On the very edge of the strip. Hard to walk anywhere. Need to take taxi's or busses.
room amenities were lacking. No coffee available in room. Had to rent a refrigerator, charged extra for refreshments. Were supposed to keep it full, never happened. Microwaves were not available. Staff was very nice. Room was huge!

Posted by , from fort myers, florida on Jul 21, 2017

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3 out of 5
I found an small cocorach on the restaurant walking on the wall near to my table. A lot of Mosquitoes in reception. Overpriced

Posted by on Jun 6, 2017

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Comment from Hotel Management

Jul 10, 2017 by Gerencia

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Expedia. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager

4 out of 5

Good, but with issues

Pros: The hotel staff is very knowledgeable about everything Acapulco. That was very helpful in doing stuff with our limited time there.
Cons: Consistency with room service. While delicious, the dish that myself, or one of the people I was with had differences each time it was ordered.
Location: You can go straight form Hotel Property to the beach. As far as local events, the hotel staff can let you know what is out there.
So the hotel itself when we got into the room was very clean, the view is amazing. Also the fact that it is right on the beach is also a huge plus. a HUGE plus was the front staff was VERY knowledgeable about things going on in town and we had some questions about bus tickets and they were able to send us exactly where we needed to be. That said, there were some things that I think should be worked on. 1) My room had a small leak from one of the 2 sinks in the bathroom. They knew about it because before we even saw it a repair person came to our room to fix it, but was unable to so one of our sinks had only hot water. I feel that known issues should be addressed before a guest is sent to the room. 2) Room service- one of the meals (we had 3 room service meals) it did take the a while to retrieve the table after we called. Also one dish I ordered 3 times, and the plate had 3 different variations of sides with the main dish, so I would like to see more consistency. With that said, each variation was delicious, and the food was very well prepared with nice presentation. 3) The room was with our children, and while the shower and toilet had their own doors, the main part of the bathroom was separated by the rest of the room by a mirror with a decorative border that was not solid so you could see through to where people dressed/undressed and probably isn't suitable for a family or people who you aren't comfortable seeing you dress/undress.

Posted by , from Manhattan, KS on Mar 25, 2016

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2 out of 5

Not what we expected.

Pros: It was clean. A travel person in the hotel was the only person there who went beyond what would normally be expected and helped greatly.
Cons: See above in experience.
Location: There were a few restaurants nearby, but required pesos. We did take a historical tour and saw cliff divers. We enjoyed this very much.
We were unable to exchange money needed to eat and shop because the hotel did not have enough to exchange anymore than $50 in US for pesos which was necessary for everything. This happened not only more than once, but daily and made it difficult to do anything. The hotel had 2 restaurants (requiring pesos) and were unable to help us. Being a diabetic, this made our visit very dangerous (health wise). We We walked even though I am disabled. Very few employees spoke any English and did not seem interested in communicating. When asked to see our billing account, we were refused.

Posted by , from Waterloo, Iowa on Feb 12, 2016

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Comment from Hotel Management

Aug 31, 2016 by Tonatzin Barrientos

Dear Guest: First of all, thank you for the opportunity you gave us to serve you during your stay at the Grand Hotel Acapulco & Convention Center, as well as the time it took to send us your comments through Expedia. When our customers leave with a bad impression it is of concern to us regardless of the cause that caused it, so I beg your pardon us. It is noteworthy that this is not the service is offered daily. I have taken note of each of your comments as these make redouble our efforts to provide our services. I reiterate our apologies for any inconvenience caused and wish to give us another opportunity to renew their confidence in the Grand Hotel Acapulco & Convention Center

5 out of 5

Hotel survey

Very clean and comfortable, Staff helpful and friendly.Excellane location right on the beach. Breathtaking view.

Posted by , from Memphis TN on Dec 14, 2015

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Comment from Hotel Management

Dec 24, 2015 by Comunicaciones

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager

3 out of 5

Priced right.. But that's all

Long wait times at the front desk. Wifi connectivity was spotty at my room.

Posted by , from nepa on Dec 1, 2015

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5 out of 5

Fantastic views and setting

Pros: Free breakfast
The setting was fantastic and service was awesome. We had no safety concerns or issues. If we return to Acapulco we would definitely stay here again.

Posted by , from Austin, TX on Apr 12, 2011

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4 out of 5

Great place for our vacations

Pros: Close restaurants, Quiet, great view
Cons: No free Internet
We loved the location, and the beach area was the best. Close to clubs, restaurants, entretainment

Posted by , from Dallas on Feb 10, 2011

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5 out of 5

Wedding disasters turned PERFECT due to outstanding service :)

Pros: Close restaurants, Quiet
Stayed at this hotel for a close friend's wedding. The week was full of problems including uncommonly rainy weather. The concierge service really helped w/planning & last minute details. The conclusion turned out to be a PERFECT Beach reception @ the Grand Hotel Acapulco. (My friend cried because she never wanted it to end!!!) Other details: Walmart within walking distance w/ATMs inside Bus ride 5 pesos -- Busses are locally colorful, no designated stops; just stand on the street where the driver can see you (Be careful traffic is dangerous!!!) Plenty of restaurants, bars & shopping within walking distance Hotel anemities included a balcony off each room, pool, bar, restaurant, jewelry shop, small convenience store & a computer room (fee for usage) Items to Bring: Sunscreen, I was in the pool 10 min. and burned Something for upset stomach, almost everyone in the wedding party had stomach issues

Posted by on Feb 9, 2011

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4 out of 5

Room was bare, but clean

The hotel has nice facilities. Hotel room was clean, but bare. TV was old and had bad picture quality. But we were there to enjoy Acapulco, not watch TV. The hotel showed signs of its age, but overall was nice.

Posted by , from Metro NY, NY on Feb 8, 2011

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Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Lobby

The following facilities are closed until further notice:

  • Spa

During renovations, the resort will make every effort to minimize noise and disturbance.

Property Features

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. Bring your whole family to Grand Hotel Acapulco for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach resort also offers a fitness center, a garden, and a terrace. For a fee, parking is available.

  • 1 building
  • 573 guestrooms or units
  • 23 levels
  • 3 dining venues
  • 2 bars or lounges
  • 9 conference rooms
  • Bar by the pool
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Umbrellas for the beach
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's pool
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) (19.5 km / 12.1 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Grand Hotel Acapulco offers 573 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. This Acapulco resort provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Deep soaking tub
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.

Grand Hotel Acapulco has 3 restaurants on site.

24-hour room service is available.

Nearby Activities

The hotel maintains a nine-hole municipal course (lighted for night play), 2.25 km (1.5 mi) away (surcharges apply).

On the hotel beachfront (as on many beaches around Acapulco Bay), independent operators rent out snorkeling gear, personal watercraft, and motor boats. They also arrange snorkeling, scuba-diving, glass-bottom-boat, and fishing excursions; parasailing flights, water skiing, and banana-boat rides.

Other popular activities include hiking in the Sierra Madre Mountains surrounding Acapulco, horseback riding on ocean beaches noted for surfing, and jet-boat river trips. Acapulco also has four championship 18-hole golf courses, all located in the same area about 10 km (six miles) from the hotel.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Playground on site

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 255 and MXN 300 for adults, MXN 155 and MXN 200 for children (approximately)
  • Self parking fee: MXN 100 per night
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Acapulco Grand Hotel
  • Grand Acapulco
  • Grand Hotel Acapulco
  • Acapulco Grand Mayan
  • Grand Mayan Acapulco Hotel Acapulco
  • Grand Mayan Hotel Acapulco
  • Hyatt Regency Acapulco
  • Hyatt Acapulco

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.