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"Beware the large difference between the Standard and Grand rooms. We have stayed previously and was always upgraded to a Grand room. This trip, we wer ... " More

By a verified traveler on Tue 28 Nov 2017

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Grand Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Family Room, 2 Bedrooms, 2 Bathrooms, Corner

Bed Count 3 Twin Beds Maximum Occupancy 5 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

3.5-star beachfront resort near Condesa Beach, connected to a shopping center

On the beach

Within a 15-minute walk of this Costera Acapulco resort, you'll find Icacos Beach and El Rollo Acapulco. Condesa Beach and Diana the Huntress are also within 3 miles (5 km).

Onsite dining, 2 outdoor pools

This smoke-free resort features 3 restaurants, 2 outdoor pools, and a fitness center. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 605 guestrooms also offer free WiFi and balconies. LED TVs come with cable channels, and other amenities include 24-hour room service and hair dryers.

Grand Hotel Acapulco ratings based on 6 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Grand Hotel Acapulco

Everyone (5) Family (1)
2 out of 5
Did not like that one of my rooms was given to me an hour late when I had come a couple of hear and checked in. Was told I was going to get my room at 3 didn’t get it till 4.

Posted by on Aug 20, 2019

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Comment from Hotel Management

Sep 12, 2019 by Rafael Hdez.

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Yours sincerely, General Manager

2 out of 5
The service provided at the restaurant was wonderful. The food service at the pool was average. Sometimes it would take forever to get our order. Also the WiFi is terrible even in areas where you would think that the signal would be strong such as the lobby. Also I would like to remind anyone that is considering this hotel is that outside food and drink is not allowed in the hotel rooms. The service provided elsewhere other than the restaurant was not the best.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by Rafael H

Dear Guest: First of all, thank you for the opportunity you gave us to serve you during your stay at the Grand Hotel Acapulco & Convention Center, as well as the time it took to send us your comments. When our customers leave with a bad impression it is of concern to us regardless of the cause that caused it, so I beg your pardon us. It is noteworthy that this is not the service is offered daily. I have taken note of each of your comments as these make redouble our efforts to provide our services. I reiterate our apologies for any inconvenience caused and wish to give us another opportunity to renew their confidence in the Grand Hotel Acapulco & Convention Center. Yours sincerely, General Manager

4 out of 5

Great hotel, calm beach, location wonderful.

Pros: Perhaps on of the best beach in Acapulco. Calm water. The pools are dated, yet clean and large in size. Hotel best during the week.
Cons: The hotel needs to upgrade all of its rooms. Rooms 14th floor and lower are older and not well furnished. G
Location: At least a dozen restaurants within walking distance. Big plus, Wal-Mart and Oxxo across the street.
Beware the large difference between the Standard and Grand rooms. We have stayed previously and was always upgraded to a Grand room. This trip, we were given a Standard room which was not the same as advertised in pictures. The Standard room was not acceptable. The hotel required additional money for a room upgrade. Please beware and upgrade with your reservation. You will not be happy with the Standard room which are on the lower floors and have not been renovated.

Posted by , from Mexico on Nov 28, 2017

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Comment from Hotel Management

Dec 7, 2017 by Gerencia General

Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager

2 out of 5

large old hotel

Pros: Staff was great. pools were very nice.
Cons: amenities in the room should be added. Only one comfortable chair and two kitchen type chairs.
Location: On the very edge of the strip. Hard to walk anywhere. Need to take taxi's or busses.
room amenities were lacking. No coffee available in room. Had to rent a refrigerator, charged extra for refreshments. Were supposed to keep it full, never happened. Microwaves were not available. Staff was very nice. Room was huge!

Posted by , from fort myers, florida on Jul 21, 2017

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3 out of 5
I found an small cocorach on the restaurant walking on the wall near to my table. A lot of Mosquitoes in reception. Overpriced

Posted by on Jun 6, 2017

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Comment from Hotel Management

Jul 10, 2017 by Gerencia

Dear guest, Thank you for having chosen the Grand Hotel Acapulco for your recent stay and taking the time to forward us your comments through Expedia. It is comments such as yours that allow us the opportunity to monitor our hotel operation more closely. Kindly accept my sincere apologies for all the inconveniences you had experienced whilst staying with us. At the same time may I thank you for your critical feed-back which will surely help us to improve our services and standards in the future. Please be assured that measures will be taken to improve our service. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager

4 out of 5

Good, but with issues

Pros: The hotel staff is very knowledgeable about everything Acapulco. That was very helpful in doing stuff with our limited time there.
Cons: Consistency with room service. While delicious, the dish that myself, or one of the people I was with had differences each time it was ordered.
Location: You can go straight form Hotel Property to the beach. As far as local events, the hotel staff can let you know what is out there.
So the hotel itself when we got into the room was very clean, the view is amazing. Also the fact that it is right on the beach is also a huge plus. a HUGE plus was the front staff was VERY knowledgeable about things going on in town and we had some questions about bus tickets and they were able to send us exactly where we needed to be. That said, there were some things that I think should be worked on. 1) My room had a small leak from one of the 2 sinks in the bathroom. They knew about it because before we even saw it a repair person came to our room to fix it, but was unable to so one of our sinks had only hot water. I feel that known issues should be addressed before a guest is sent to the room. 2) Room service- one of the meals (we had 3 room service meals) it did take the a while to retrieve the table after we called. Also one dish I ordered 3 times, and the plate had 3 different variations of sides with the main dish, so I would like to see more consistency. With that said, each variation was delicious, and the food was very well prepared with nice presentation. 3) The room was with our children, and while the shower and toilet had their own doors, the main part of the bathroom was separated by the rest of the room by a mirror with a decorative border that was not solid so you could see through to where people dressed/undressed and probably isn't suitable for a family or people who you aren't comfortable seeing you dress/undress.

Posted by , from Manhattan, KS on Mar 25, 2016

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Property Features

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. Bring your whole family to Grand Hotel Acapulco for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach resort also offers a fitness center, a garden, and a terrace. For a fee, parking is available. This 3.5-star Acapulco resort is smoke free.

  • 1 building
  • 605 guestrooms or units
  • 23 levels
  • 3 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Umbrellas for the beach
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: General Juan N. Alvarez Intl. Airport (ACA) (15.7 km / 9.7 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Grand Hotel Acapulco offers 605 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. This Acapulco resort provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Deep soaking tub
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.

Grand Hotel Acapulco has 3 restaurants on site.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Staffed front desk
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 275 and MXN 300 for adults, MXN 165 and MXN 200 for children (approximately)
  • Self parking fee: MXN 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Acapulco Grand Hotel
  • Grand Acapulco
  • Grand Hotel Acapulco
  • Acapulco Grand Mayan
  • Grand Mayan Acapulco Hotel Acapulco
  • Grand Mayan Hotel Acapulco
  • Hyatt Regency Acapulco
  • Hyatt Acapulco
  • Hyatt Acapulco
  • Acapulco Grand Hotel
  • Acapulco Hyatt
  • Grand Hotel Acapulco Resort
  • Grand Hotel Acapulco Acapulco
  • Grand Hotel Acapulco Resort Acapulco
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.