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Grand Hotel Acapulco ratings based on 19 Verified Reviews
Good, but with issues
Not what we expected.
Aug 31, 2016 by Tonatzin Barrientos
Dear Guest: First of all, thank you for the opportunity you gave us to serve you during your stay at the Grand Hotel Acapulco & Convention Center, as well as the time it took to send us your comments through Expedia. When our customers leave with a bad impression it is of concern to us regardless of the cause that caused it, so I beg your pardon us. It is noteworthy that this is not the service is offered daily. I have taken note of each of your comments as these make redouble our efforts to provide our services. I reiterate our apologies for any inconvenience caused and wish to give us another opportunity to renew their confidence in the Grand Hotel Acapulco & Convention Center
Dec 24, 2015 by Comunicaciones
Dear Guest, Thank you very much for your kind note regarding your recent visit to Grand Hotel Acapulco & Convention Center. I am very pleased to know that you have a great vacation and that you enjoyed your stay with us. Thank you for your nice comments regarding our staff. I will make sure they receive these note. I trust that you otherwise enjoyed Acapulco and hope that we may have the pleasure of welcoming you to our hotel in the future. Yours sincerely, General Manager
Priced right.. But that's all
Fantastic views and setting
Great place for our vacations
Wedding disasters turned PERFECT due to outstanding service :)
Room was bare, but clean
When this hotel was a Hyatt regency Acapulco it was better, now the quallity its going down
Its really a Five Star Hotel
About the Grand Hotel AcapulcoLocation Costera Miguel Aleman 1, Acapulco, GRO 39869
Family Friendly Amenities
- Family Hotel
- Number of outdoor pools - 2
- Free WiFi
- Children's pool
- Children's club (free)
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
- Free cribs/infant beds
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge)
Grand Hotel Acapulco offers 573 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. LED televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. This Acapulco resort provides complimentary wireless high-speed Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
The hotel maintains a nine-hole municipal course (lighted for night play), 2.25 km (1.5 mi) away (surcharges apply).
On the hotel beachfront (as on many beaches around Acapulco Bay), independent operators rent out snorkeling gear, personal watercraft, and motor boats. They also arrange snorkeling, scuba-diving, glass-bottom-boat, and fishing excursions; parasailing flights, water skiing, and banana-boat rides. A children's club is available on site.
Other popular activities include hiking in the Sierra Madre Mountains surrounding Acapulco, horseback riding on ocean beaches noted for surfing, and jet-boat river trips. Acapulco also has four championship 18-hole golf courses, all located in the same area about 10 km (six miles) from the hotel.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Playground on site
- Minimum check-in age is 18
- Check-in time starts at 3 PM
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
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