Explore top 2026 4 Star Hotels in Cartagena Walled City

"Amazing"

"Excellent hotel in every aspect except the AC did not get cool enough and there was no hot water for at least 90 minutes in the morning."

"Mood Matuna was decent. I can't honestly say anything bad about it at all, the staff themselves we're OUTSTANDING and they are the bread and butter of this location. What makes this only a decent stay is, it does not look like it's pictures at all. The lighting is much more dim, water pressure is very low, there is a very questionable window in the bathroom that if you were to open it, you can crawl to the next room if you fit in there? And one of the things I was looking forward to the most; the pool, was completely dirty, which was a big reason for booking that top floor room. Other than that, it was a pleasant stay for just the night. "

"The property was very clean and the service was on point. All of the staff were very courtious and very helpful. I would definitely recommend this establishment."

"Everything was really good.. breakfast and staff were excellent… I did notice when they clean our room our floor was still dirty. They don’t mop floor..😔"

"We recently stayed at Hotel Charleston Santa Teresa and had a mix of positive and disappointing experiences. On a positive note, the hotel itself is beautiful and well located, and we truly appreciated the staff addressing our initial room concern by upgrading us to a much larger room with a king bed. The spa experience was also excellent — one of the highlights of our stay. However, our experience after the spa at the rooftop pool fell short of expectations, especially for a hotel at this price point. We were unable to find seating while a cabana remained unoccupied for nearly an hour, held only by a personal item, and staff were unable to assist or offer a solution. We ended up sitting in a noisy indoor area, which took away from what we had hoped would be a relaxing final afternoon. Additionally, the service at the rooftop felt rushed, and we experienced some pressure to change our food order after already deciding, which was surprising and not in line with the level of hospitality we expected. While we appreciated the gestures made early on during our stay, the rooftop experience was disappointing and left us wishing for a more seamless and attentive level of service overall. Overall, a beautiful property with strong potential, but inconsistent service in key moments."