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4.4 out of 5

"This hotel is amazing. The rooms are clean and modern. The staff is friendly and helpful. It is centrally located " More

By a verified traveler on Wed 12 Feb 2020

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Hotel Description

5-star luxury hotel near Clock Tower

Cartagena Walled City stay

With a stay at this Cartagena Walled City hotel, you'll be well placed to visit Clock Tower and Cartagena de Indias Convention Center, both within half a mile (1 km). Bocagrande Beach and Las Bovedas are also within 2 miles (3 km).

Poolside dining

A full-service spa, 3 restaurants, and a gym are all featured at this luxury hotel. Traveling on business? Take advantage of the 3 conference rooms, 24-hour business center, and airport pick-up service. Enjoy the a rooftop terrace and perks like free WiFi.

IPads, free WiFi

The 87 soundproofed guestrooms offer free WiFi and iPads. Comforts include Frette Italian sheets and pillow menus, while espresso makers and bathrobes are thoughtful touches. Change of towels is available on request.

Classic Room, Courtyard View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$308* Per night/room May 22 - May 23

Superior Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Grand Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, Sea View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Charleston Santa Teresa Cartagena ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Charleston Santa Teresa Cartagena

Family (2)
5 out of 5
This hotel is amazing. The rooms are clean and modern. The staff is friendly and helpful. It is centrally located

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Javier

Dear Guest Best Regards from the Charleston Santa Teresa team. Thank you very much for choosing us as your stay option in Cartagena city. Thank you also for your comments and for taking the time to let us know your experience with us. Forward to see you very soon again in our hotel. Best Regards

4 out of 5
Back up dirty water out in the street very bad smell and floating.the noise from the restaurant every day

Posted by on Aug 31, 2019

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Comment from Hotel Management

Sep 2, 2019 by Javier

Dear Guest, Best Regards from Charleston Santa Teresa team. Thank you for choosing us as your stay option in Cartagena City We understand your comments and it is something that on several occasions we have informed and we expected a quick solution. It is very important for us to know about the noise cause for the restaurant and it is something we hope to resolve soon Forward to see you again in our Hotel .

5 out of 5
This full service historic hotel is absolutely magnificent. The colonial architecture and lush flower decorations give this place beautiful character and charm. The entire staff is friendly and helpful. Luisa and Khora at the concierge desk are very helpful and most gracious. They are amazing! The roof top pool is relaxing and the staff is very attentive. The restaurant Harry's is a bit overpriced but food is very good. They also have a spa and they will lend you bikes so that you can take a ride around the old historic streets. All rooms come with an Ipad to use while you are at the hotel. It's a great place to stay for your vacation.

Posted by , from South Florida on Aug 1, 2019

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Comment from Hotel Management

Aug 5, 2019 by Javier

Dear Adriana Best Regards from our team at the Charleston Santa Teresa Hotel. We appreciate your comments and for choosing us as your choice of stay in the city of Cartagena. we are happy to know that you enjoy our hotel and all our services, always all our staff will be willing to offer the best experiences to all our guests We hope to have you back soon at our hotel.

4 out of 5
Location, staff service, cleanliness, ample space in suite.

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 22, 2019 by Javier

Dear Guest have a greeting from our hotel team charleston Santa Teresa we appreciate your comments about our hotel our services and our rooms We hope to have you back soon in our hotel.

4 out of 5

Everything was perfect, except for....

Pros: Free breakfast
Cons: No free Internet
The charleston Santa Teresa in Cartagena is an excellent hotel the staff is wonderful, accommodations were fantastic. The only problem, and in this day and age this is a big one, is that they charge $10.00 per hour for Internet. It has to be one consecutive hour. The hotel is very expensive and this charge made everyone I spoke with quite frustrated, which diminishes the total experience.

Posted by , from Napa, CA, USA on Nov 23, 2011

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About the Charleston Santa Teresa Cartagena

Location Carrera 3 # 31-23, Cartagena, Bolivar 130001

Renovations + Closures

The following facilities or services will be unavailable from May 9 2022 to October 31 2022 (dates subject to change):

  • Swimming pool

The property will be renovating from May 9 2022 to October 31 2022 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Charleston Santa Teresa Cartagena offers its guests a full-service spa, a health club, and complimentary bicycles. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2626 square feet (244 square meters) and includes a conference center. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury Charleston Santa Teresa Cartagena. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A complete renovation of Charleston Santa Teresa Cartagena was completed in October 2021. Smoking is allowed in designated areas at this Colonial Cartagena hotel.

  • 1 building
  • 87 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 2626 sq ft of conference space
  • 244 sq m of conference space
  • Built in 1996
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport pick-up

Room Amenities

Charleston Santa Teresa Cartagena offers 87 accommodations with iPads and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Televisions come with satellite channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • iPad
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Netflix
  • Espresso maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Charleston Santa Teresa Cartagena has 3 restaurants serving breakfast, lunch, and dinner.

La Terraza - This restaurant is located by the pool and specializes in local and international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.

Harry`s Cartagena Restaur - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Plaza Santa Teresa - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Windsurfing nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Santa Teresa Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Charleston Santa Teresa Cartagena offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 100.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Charleston Santa Teresa Cartagena

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 28 for adults and USD 28 for children (approximately)
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cartagena Charleston Santa Teresa
  • Charleston Santa Teresa Cartagena
  • Charleston Santa Teresa Cartagena Hotel
  • Santa Teresa Cartagena Charleston
  • Charleston Hotel Cartagena
  • Hotel Santa Teresa Cartagena
  • Santa Teresa Cartagena
  • Charleston Santa Teresa Hotel
  • Charleston Santa Teresa
  • Charleston Santa Teresa Cartagena Hotel
  • Charleston Santa Teresa Cartagena Cartagena
  • Charleston Santa Teresa Cartagena Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.