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4.9 out of 5

"Wonderful hotel with great service. Ultra modern yet authentic. Staff go above and beyond to assist. Included breakfast was amazing. Rooms were spacio ... " More

By a verified traveler on Thu 26 Jul 2018

Hotel Description

4.5-star luxury hotel near Santo Toribio Church

In Cartagena

You'll be steps from Santo Toribio Church and within a 10-minute walk of Puerta del Reloj with a stay at this Cartagena Walled City hotel. Clock Tower and San Pedro Claver Church and Convent are also within half a mile (1 km).

Luxury amenities

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the fitness center and free buffet breakfast each morning.

Free WiFi, LED TVs

The 51 guestrooms have LED TVs with cable channels and offer free WiFi and 24-hour room service. Other amenities include minibars, free bottled water, and ceiling fans.

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$227* Per night/room Dec 17 - Dec 18

Luxury Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Bastión Luxury Hotel ratings based on 8 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Bastión Luxury Hotel

Everyone (7) Couples (1)
5 out of 5

Posted by on Dec 9, 2019

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5 out of 5
The staff was amazing , the place was beautiful. they went over and above for every little thing

Posted by on Aug 12, 2019

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Comment from Hotel Management

Sep 3, 2019 by BASTIÓN

Dear guest. Thank you for choosing us and for sharing your experience with this community. For us the most important is the entire satisfaction of all our guests, for this reason we feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us. We are looking forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

5 out of 5
Beautiful hotel and great staff. The service was good too

Posted by , from Los Angeles on Sep 25, 2018

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Comment from Hotel Management

Oct 1, 2018 by BASTIÓN

Dear Mr. Luis. Thank you for choosing us and for sharing your experience with this community. We feel so happy to know that you enjoyed and loved every part of our beautiful hotel. For the entire team to have the opportunity to know about your experience is what give us the motivation to continue working hard and make people have a memorable experience. We are looking forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

5 out of 5
Wonderful hotel with great service. Ultra modern yet authentic. Staff go above and beyond to assist. Included breakfast was amazing. Rooms were spacious and comfortable. Would definitely recommend.

Posted by on Jul 26, 2018

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Comment from Hotel Management

Aug 1, 2018 by BASTIÓN

Dear guest. Thank you for choosing us and for sharing your experience with this community. For us the most important is the entire satisfaction of all our guests, for this reason we feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us. We are looking forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

5 out of 5
Friendly staff, room felt damp, mosquitos in the room, lizard in the room. Pool was amazing

Posted by on Jun 13, 2018

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Comment from Hotel Management

Jun 28, 2018 by BASTIÓN

Dear guest. Thank you for choosing us and for sharing your experience with this community. We feel so happy to know that you enjoyed and loved every part of our beautiful hotel. For the entire team to have the opportunity to know about your experience is what give us the motivation to continue working hard and make people have a memorable experience. We are looking forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

5 out of 5

Beautiful Boutique Hotel

Pros: As an Interior Designer, I loved the design of the hotel and the rooms. I also loved the staff and of course, the rooftop pool was amazing.
Location: It was a great location to walk to almost everything!! We loved it!!
From the moment we arrived until the time we walked out of the hotel we were made to feel special. The hotel was 5 star all the way, from service, to bedding, to design and the food. The rooftop pool was lovely and had stunning views of the city. It is what sold me in the first place and I was not disappointed. The staff was attentive and kind and gracious. They made our stay so much more than we ever could have imagined. We also visited the spa for a massage and facial and those were wonderful as well. All of the photos you see are on point... only better in person. I highly recommend your stay at the Bastion. We will be back.

Posted by , from Minneapolis, MN on Dec 26, 2017

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Comment from Hotel Management

Dec 30, 2017 by BASTIÓN

Dear guest. Thank you for choosing us and for sharing your experience with this community. We feel so happy to know that you enjoyed and loved every part of our beautiful hotel. For the entire team to have the opportunity to know about your experience is what give us the motivation to continue working hard and make people have a memorable experience like you had. For us to know that our customer service went beyond is our prize. We are looking forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

5 out of 5

Loved it!

Beautiful hotel and friendly service! It's a plus that it's in a great location as well!!

Posted by , from California on Dec 22, 2017

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Comment from Hotel Management

Dec 23, 2017 by BASTIÓN

Dear Mrs. Rena. Thank you for choosing us and for sharing your experience with this community. We feel so happy to know that you loved our beautiful hotel and enjoyed our customer service which guaranteed you a memorable experience. We will share your comments with the staff to motivate them and become better. We look forward to welcome you on your next visit to the city. Kind regards, Ana María Azicri Gómez General Manager

4 out of 5
Pros: The roof top bar and pool were quite enjoyable. The location was very convenient. We also liked the intimate feel of the place.
Cons: Dehumidification.
Location: There are an amazing number of great eating and drinking places within a shouts distance of the Bastian.
Our family had 4 rooms. The two 2nd floor rooms were very nice but the 2 lower floor rooms were musty and in need or permanent dehumidification.

Posted by , from Maine on Dec 29, 2015

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Comment from Hotel Management

Jan 19, 2016 by General Manager

Dear Guest., Thank you so much for sharing your feedback. The most important thing for us is the wellness and the entire satisfaction of all our guest for that reason your opinion is very important to improve our service. Thanks again and we look forward you soon return! Kind Regards, Ana María Azicri Gómez General Manager

Property Features

Bastión Luxury Hotel offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. The luxury Bastión Luxury Hotel also features a rooftop terrace, a garden, and concierge services. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. This 4.5-star Cartagena hotel is smoke free.

  • 51 guestrooms or units
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Terrace on the roof
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Cartagena (CTG-Rafael Nunez Intl.) (6.4 km / 4 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking:

Room Amenities

Bastión Luxury Hotel offers 51 air-conditioned accommodations with minibars and safes. 40-inch LED televisions come with cable channels. Bathrooms include slippers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Bastión Luxury Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Bastión Luxury Spa. Services include sports massages and facials.

The spa is open daily.

  • Sports massage
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Minimum Spring Break check-in age is 18 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Minimum Spring Break check-in age is 18 years old.

  • No rollaway/extra beds available
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
  • Resort fee: USD 3.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 17 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bastión Luxury
  • Bastión Luxury Cartagena
  • Bastión Luxury Hotel
  • Bastión Luxury Hotel Cartagena
  • Bastión Luxury Hotel Hotel
  • Bastión Luxury Hotel Cartagena
  • Bastión Luxury Hotel Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Bastión Luxury Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
url importing https://www.travelocity.com/Cartagena-Hotels-Bastión-Luxury-Hotel.h8268158-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.