"The location was excellent. The rooftop pool and bar area provided a wonderful view of the beautiful city! The hotel staff was very pleasant and p ... " More
Cartagena Walled City stay
At this Cartagena Walled City hotel, you'll be within a 5-minute walk of Santisima Trinidad Church and Ciudad Movil Cultural Center. Trinidad Square and Cartagena de Indias Convention Center are also within half a mile (1 km).
Business services
The hotel's outdoor pool, gym, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport pick-up service. Relax with a drink at the poolside bar and enjoy the a rooftop terrace.
Free WiFi, comfy beds
The 72 soundproofed guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with satellite channels, and other amenities include refrigerators and minibars.
Sep 11, 2021 by Revenue Manager
Thanks for staying with us. We appreciate your feedback!
Dec 3, 2021 by Reservas
Dear expedia user, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at Allure Chocolat Hotel by Karisma many times more in the future!
Jul 24, 2021 by Team Allure Chocolat
Dear expedia user, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at Allure Chocolat Hotel by Karisma many times more in the future!
Jan 24, 2019 by Your Hotel Management
Thank you for your comments and for sharing your experiences with the community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience meet your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. Kind Regards,
May 2, 2017 by Natalie
Dear Mr John, ¡THANK YOU! for being part of our Allure Hotels family. On behalf of all our staff and management at Allure Chocolat Hotel, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena. We value the reviews left by our customers. We look forward to hosting you to make your stay the best experience in town. My best regards, Natalie Noriega Front desk Manager
Jan 27, 2017 by noe
Dear Guest, First of all, we would like to thank you for choosing Allure Hotels for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are an opportunity to improve, regarding the construction noise that you had experienced, we would like to let you know that we had coordinated with the construction manager the schedule of the working hours, so we will not affect to our guests. Thank you again and we hope to see you soon in a near future, Sincerely, The Management
Arsenal Hotel offers its guests an outdoor pool and a fitness center. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A 24-hour business center and a meeting room are available. WiFi is free in public spaces. A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly Arsenal Hotel. A shuttle from the airport to the hotel (available 24 hours) and a beach shuttle are available for a fee. Smoking is allowed in designated areas at this 4-star Cartagena hotel.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Offsite parking discounted rates available
Arsenal Hotel offers 72 accommodations with minibars and safes. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
Arsenal Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Arsenal Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.