Skip to main content
Beginning of main content
 Cartagena •1 Room
 Cartagena • 1 Room
Book online or call 1-855-214-3079 Phone Number

Arsenal Hotel

4-star property
Barrio Getsemani Calle Arsenal No 8B-58, Cartagena, Bolivar 1-855-201-7819
4.7 out of 5
Exceptional!
See all 7 travelocity Reviews

"The location was excellent. The rooftop pool and bar area provided a wonderful view of the beautiful city! The hotel staff was very pleasant and p ... " More

By a verified traveler on Wed 21 Jul 2021

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

4-star boutique hotel near Santisima Trinidad Church

Cartagena Walled City stay

At this Cartagena Walled City hotel, you'll be within a 5-minute walk of Santisima Trinidad Church and Ciudad Movil Cultural Center. Trinidad Square and Cartagena de Indias Convention Center are also within half a mile (1 km).

Business services

The hotel's outdoor pool, gym, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport pick-up service. Relax with a drink at the poolside bar and enjoy the a rooftop terrace.

Free WiFi, comfy beds

The 72 soundproofed guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with satellite channels, and other amenities include refrigerators and minibars.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$147* Per night/room Jun 21 - Jun 22

Luxury Room (Bay View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Arsenal Hotel ratings based on 7 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Arsenal Hotel

Everyone (5) Couples (1) Family (1)
5 out of 5
EVERYTHING

Posted by on Sep 2, 2021

Was this review helpful to you?
Comment from Hotel Management

Sep 11, 2021 by Revenue Manager

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Aug 1, 2021

Was this review helpful to you?
Comment from Hotel Management

Dec 3, 2021 by Reservas

Dear expedia user, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at Allure Chocolat Hotel by Karisma many times more in the future!

5 out of 5
The location was excellent. The rooftop pool and bar area provided a wonderful view of the beautiful city! The hotel staff was very pleasant and provided superb service. Alfonso, the concierge, went out of his way to assist us with all the reservations at restaurants, services and tours we wanted to take! We highly recommend staying at the Allure Chocolat!

Posted by on Jul 21, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 24, 2021 by Team Allure Chocolat

Dear expedia user, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at Allure Chocolat Hotel by Karisma many times more in the future!

5 out of 5
Hotel is clean and working condition , Area or the swimming pool is real nice

Posted by on Dec 3, 2019

Was this review helpful to you?
5 out of 5
Our stay was for two days (New Year's Eve and New Year's Day).The hotel stay was excellent. The staff is very customer service oriented and the room was clean. The hotel does host a New Year's celebration. My wife and I elected to go to the celebration for about $350 total. I felt that the package was overpriced for what we received, but it is an option that you have should you want to celebrate New Year's in Cartagena.

Posted by , from Houston on Jan 3, 2019

Was this review helpful to you?
Comment from Hotel Management

Jan 24, 2019 by Your Hotel Management

Thank you for your comments and for sharing your experiences with the community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience meet your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. Kind Regards,

5 out of 5

Excellent boutique hotel in great location

Cons: No need for any improvements! Just keep doing what you are doing.
Location: Old town is great for walking. Excellent naval museum gives the history of the city: first cruise ship arrived over 100 years ago!
From the time we got there the staff were always friendly and helpful, going beyond the call of duty to help. Great breakfast staff, too. Rooftop pool has nice view of water and town, with bar nearby. Nice architectural features in hotel.

Posted by , from California on Apr 24, 2017

Was this review helpful to you?
Comment from Hotel Management

May 2, 2017 by Natalie

Dear Mr John, ¡THANK YOU! for being part of our Allure Hotels family. On behalf of all our staff and management at Allure Chocolat Hotel, we thank you for choosing us as your place to stay in the city. We are honored to have been able to host you as a guest at our hotel in Cartagena. We value the reviews left by our customers. We look forward to hosting you to make your stay the best experience in town. My best regards, Natalie Noriega Front desk Manager

3 out of 5

Construction made stay miserable

Let me begin by saying that the service was well beyond anything we could have expected. I've travelled a lot, and the service and attention of the hotel employees was hands down the best I've ever experienced. The hotel rooms are just big enough (we stayed in the deluxe) to not feel cramped, the bathrooms are very nice looking and spacious. The wifi worked great, and the breakfast is fantastic. The infinity pool on the roof was beautiful and they also have a bar. All of that having been said, I cannot recommend this hotel to anyone because they are seemingly attempting to drill to the center of the Earth. The construction starts around 9am Mon-Sun (yes, that's right) and goes on until about 4pm. If you're the type who likes to sleep in a bit while on vacation, forget it. If you don't mind waking up to drills, hammering, slamming and talking just outside your door, then by all means this is your hotel. Otherwise, find another place.

Posted by , from Miami on Jan 23, 2017

Was this review helpful to you?
Comment from Hotel Management

Jan 27, 2017 by noe

Dear Guest, First of all, we would like to thank you for choosing Allure Hotels for your vacation, we know there are many options in Cartagena to stay. We are very happy to hear that you spent a very good time with us, Also, your comments are very important to us, since they are an opportunity to improve, regarding the construction noise that you had experienced, we would like to let you know that we had coordinated with the construction manager the schedule of the working hours, so we will not affect to our guests. Thank you again and we hope to see you soon in a near future, Sincerely, The Management

About the Arsenal Hotel

Location Barrio Getsemani Calle Arsenal No 8B-58, Cartagena, Bolivar 130001

Property Features

Arsenal Hotel offers its guests an outdoor pool and a fitness center. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A 24-hour business center and a meeting room are available. WiFi is free in public spaces. A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly Arsenal Hotel. A shuttle from the airport to the hotel (available 24 hours) and a beach shuttle are available for a fee. Smoking is allowed in designated areas at this 4-star Cartagena hotel.

  • 1 building
  • 72 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Built in 2012
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Front desk (24 hours)
  • Staff is multilingual
  • Garden
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Property shuttles: Airport pick-up, area shuttle, and beach shuttle

Room Amenities

Arsenal Hotel offers 72 accommodations with minibars and safes. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Separate bedroom
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Arsenal Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

  • Deep tissue massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Arsenal Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Arsenal Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per person
  • Nearby parking fee: COP 36000 per day (33 ft away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Allure Chocolat
  • Allure Chocolat Cartagena
  • Allure Chocolat Hotel
  • Allure Chocolat Hotel Cartagena
  • Allure Chocolat Karisma Hotels Resorts Hotel Cartagena
  • Allure Chocolat Karisma Hotels Resorts Hotel
  • Allure Chocolat Karisma Hotels Resorts Cartagena
  • Allure Chocolat by Karisma Hotels Resorts
  • ure Chocolat Karisma s s Cart
  • Arsenal Hotel Hotel
  • Arsenal Hotel Cartagena
  • Arsenal Hotel Hotel Cartagena
  • Allure Chocolat by Karisma Hotels Resorts

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
url importing http://www.travelocity.com/Cartagena-Hotels-Arsenal-Hotel.h5766530-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Cartagena-Hotels-Arsenal-Hotel.h5766530-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Cartagena-Hotels-Arsenal-Hotel.h5766530-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.