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4.5 out of 5

"I had a wonderful time. Staff were amazing. This hotel was very nice. I would stay again. Clean, good location, quiet, decent gym. " More

By a verified traveler on Mon 18 Nov 2019

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Hotel Description

4-star beachfront hotel near Bocagrande Beach, connected to a shopping center

Beachfront retreat

With a stay at this Bocagrande hotel, you'll be within half a mile (1 km) of Bocagrande Beach and 3 miles (5 km) of Clock Tower. Cartagena de Indias Convention Center and Las Bovedas are also within 3 miles (5 km).

Full-service spa, dining

A full-service spa, a 24-hour gym, and a restaurant are all featured at this hotel. Families will appreciate the children's pool, barbecue grills, and babysitting. Enjoy the outdoor pool and perks like free WiFi.

Classic Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
$160* Per night/room Jul 18 - Jul 19

Classic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Classic Room, 2 Double Beds, Business Lounge Access (High Floor, Lounge Access)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Suite, 1 King Bed (Ocean)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room, 1 King Bed, Ocean View (Smart Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Intercontinental Cartagena De Indias ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Intercontinental Cartagena De Indias

Everyone (4) Couples (4) Family (3)
5 out of 5
Friendly staff.

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 1, 2021 by Andrea Ayola

Good day Dear Guest, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon.

5 out of 5
Best hotel

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 8, 2021 by Tatiana Florez

Dear Guest, Thank you for taking the time to rate our service, your opinion encourages us to continue providing an excellent experience, we hope to serve you soon

1 out of 5
Two days after arrival we notes bugs in the room. Front desk assigned us a new room who also had bugs. After that they called for the housekeeping supervisor and manager to find a new clean room. The hotel is currently understaffed per one of their staff members. We had to wait 35-45 min to get someone to take an order for meals and just as long of a wait to get drinks and food service. I will never book a stay here again or recommend it to anyone. Such bad experience. The only amenity I enjoyed was the pool.

Posted by on May 5, 2021

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Comment from Hotel Management

May 5, 2021 by Tatiana Florez

Thank you for taking the time to rate us, your feedback is very important to us. We hope to have you with us again.

5 out of 5
I had a wonderful time. Staff were amazing. This hotel was very nice. I would stay again. Clean, good location, quiet, decent gym.

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 26, 2019 by Tatiana Florez

Dear Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

5 out of 5

Posted by on Nov 15, 2019

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Comment from Hotel Management

Nov 26, 2019 by Tatiana Florez

Dear Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena

5 out of 5

Posted by on Aug 14, 2019

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Comment from Hotel Management

Sep 6, 2019 by Tatiana Florez

Dear Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena

4 out of 5
Liked very much. Rooms spacious pleasant, very clean, everyone was courtesy and helpful

Posted by on Apr 24, 2019

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Comment from Hotel Management

Apr 27, 2019 by Tatiana Florez

Dear Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

5 out of 5
Excellent hotel.Very good location.Buffet very good.Room very well kept

Posted by on Apr 22, 2019

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Comment from Hotel Management

May 10, 2019 by Tatiana Florez

Dear Mr. Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena

5 out of 5
The staff wasn’t as good checking out. The hotel was in a wonderful location.

Posted by on Apr 7, 2019

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Comment from Hotel Management

May 10, 2019 by Tatiana Florez

Dear Mr. Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations InterContinental Cartagena.

5 out of 5
The pool was amazing beautiful sunset great location

Posted by on Mar 6, 2019

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Comment from Hotel Management

Mar 7, 2019 by Tatiana Florez

Dear Mr. Anonymous Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Tatiana Florez Guest Relations Manager InterContinental Cartagena

About the Intercontinental Cartagena De Indias

Location Bocagrande Carrera 1 No. 5-01, Cartagena, Bolivar 130001

Property Features

Intercontinental Cartagena De Indias offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A children's pool, a 24-hour fitness center, and a terrace are also featured at the family-friendly Intercontinental Cartagena De Indias. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Cartagena hotel.

  • 1 building
  • 285 guestrooms or units
  • 26 levels
  • Built in 2015
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Intercontinental Cartagena De Indias offers 285 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer available
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Intercontinental Cartagena De Indias has a restaurant on site.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Scooter/moped rentals nearby
  • Free bicycles nearby
  • Segway rental/tour nearby

Spa Services

The onsite spa has 5 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna and a steam room.

  • Sauna in spa
  • Number of treatment rooms 5
  • Steam room in spa
  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Intercontinental Cartagena De Indias offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

No visitors or unregistered guests are allowed in guestrooms.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: COP 57000 for adults and COP 45000 for children (approximately)
  • Airport shuttle fee: COP 50000 per vehicle (one-way, maximum occupancy 4)
  • Self parking fee: COP 18000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Intercontinental Cartagena
  • Intercontinental Cartagena Indias
  • Intercontinental Indias
  • Intercontinental Indias Hotel
  • Intercontinental Indias Hotel Cartagena
  • Intercontinental Cartagena Indias Hotel
  • Intercontinental Cartagena De Indias Hotel
  • Intercontinental Cartagena De Indias Cartagena
  • Intercontinental Cartagena De Indias an IHG Hotel
  • Intercontinental Cartagena De Indias Hotel Cartagena

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.