6/10 Okay
Verified traveler
Traveled with family
Apr 12, 2025
Liked: Cleanliness, property conditions & facilities
Enjoyed my stay but will not return
Our room was a good size with tea and coffee making facilities, a mini fridge, wardrobe, but no drawers and only 1 shelf. The hotel bar is pleasant, nicely furnished, although expensive. 7 euros for a coke.
The hotel staff were friendly, and helpful when asked how to find various places in the city. Before I arrived, I requested a room in a quiet part of the hotel. We checked in, and the process was smooth. We stayed in room 232. Our room was facing the main road at the front of the hotel and was quite noisy.
The next day, I questioned the staff at the front desk about the noise, and I also asked for an extra bed pillow. To my suprise, I was offered a different room straight away and was told it's hotel policy not to allocate extra bed pillows.
Whilst I appreciated being able to change my room, I was left asking myself WHY they didnt do this in the first place? Afterall I checked-in less than 24 hours before. As for the bed pillow, I have never stayed in a hotel and been refused. I always thought it was the staffs responsibility to make sure their guests had the most enjoyable stay? Based on this experience, obviously not.
Verified traveler
Stayed 4 nights in Apr 2025