6/10 Aceptable
L M.
3 jun. 2024
Le gustó: Limpieza
Beautiful and clean, but golf cart barely drives and Vacasa ignored our concern
My family consists of 2 adults, 2 young kids. This is the 6th year we have been to Sandestin and in recent years, a golf cart has been a must. I'm ocd and germophob, but found this place to be very clean, beautiful and comfortable. I wish it was ours! We stayed for 5 days and had plenty of towels/toilet paper. The location wasn't ideal as our golf cart ride in the past has always been within 5 minutes. There are beach chairs, but no toys, and only broken umbrella. The biggest disappointment during our stay is Vacasa. First night, we reported the golf cart did not drive properly. It would not go over 15 mph, and it would slow down by itself to 8 mph!! We had to let over 20+ cars pass us. Vacasa told us "The cart battery display is showing the wrong numbers. Please never let the cart get below 40%." When I asked to speak to a supervisor, I was told "My apologies for the inconvenience, follow the instructions provided." I followed up on this issue three different times, hoping someone would service the cart so we can drive it.
I requested to speak to a supervisor and owner, so they're aware of the situation. I wanted to give them a chance to make it right, but I couldn't get anyone to respond. We dont usually complain but this is the worst service we received on our Sandestin vacation. IF GOLF CART IS A MUST FOR YOU, RENT ELSEWHERE! We paid for it, and couldn't even use it. Vacasa, you did not make it right, and you're the reason the owners could not get a 10/10 from us.
L M.
Se hospedó 4 noches en mayo de 2024