Travelocity Verified Review
"There is a lot to like about this hotel-the location and the lobby and courtyard. It was so nice to be able to pick up food and then sit in the courtyard. That being said, it is an old hotel with few recent improvements. Our room was big but dated. We had a toilet that didn’t stop running. The shower was small and it just didn’t feel fresh. Would I stay here again? Absolutely if the price was right. But it’s not the latest and greatest if you’re looking for that. There was a fridge in the room that could only be used for their drinks they were selling you. So they offered to bring a fridge up to our room..kind of crazy to not have this as a standard. The staff was responsive when we asked for things like the missing hair conditioner but it just feels like little details are not taken care of initially."
A verified traveler stayed at Lotte New York Palace
