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Pullman Melbourne City Centre

5.0 star property
Hotel near Bourke Street Mall in Melbourne
VIP Access

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Photo gallery for Pullman Melbourne City Centre

Deluxe Room, 1 King Bed | Minibar, in-room safe, laptop workspace, blackout drapes
Superior Room, 1 King Bed | Minibar, in-room safe, laptop workspace, blackout drapes
Superior Room, 2 Queen beds | Minibar, in-room safe, laptop workspace, blackout drapes
Fitness facility
Executive lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service
  • Laundry

Explore the area

View in a map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Melbourne Central
    ‪2 min walk‬
  • Bourke Street Mall
    ‪3 min walk‬
  • Queen Victoria Market
    ‪12 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

View all photos for Premium Room, 1 King Bed (Executive)

Minibar, in-room safe, laptop workspace, blackout drapes

Premium Room, 1 King Bed (Executive)

8.0 out of 10
Very good
(2 reviews)
  • 516 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Minibar, in-room safe, laptop workspace, blackout drapes

Classic Room, 1 Queen Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen beds

Superior Room, 2 Queen beds | Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 2 Queen beds

9.0 out of 10
Wonderful
(27 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Premium)

Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Premium)

9.0 out of 10
Wonderful
(2 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(12 reviews)
  • 387 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premium, Lounge Access)

Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Premium, Lounge Access)

  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (High Floor)

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed (High Floor)

  • 387 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Lounge Access)

Minibar, in-room safe, laptop workspace, blackout drapes

Superior Room, 1 King Bed (Lounge Access)

  • 387 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Melbourne

Melbourne Central Business District stay.A stay at this Melbourne Central Business District hotel places you steps from Bourke Street Mall and within a 5-minute walk of Melbourne Central. Also, Regent Theatre is within half a mile (1 km) and Queen Victoria Market is within 2 miles (3 km).

What's nearby

  • Melbourne Central - 2 min walk - 0.1 miles
  • Bourke Street Mall - 3 min walk - 0.2 miles
  • Queen Victoria Market - 12 min walk - 0.7 miles
  • Melbourne Cricket Ground - 3 min drive - 1.2 miles
  • Marvel Stadium - 3 min drive - 1.2 miles

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne Airport (MEL) - 35 min drive

Restaurants

  • ‪Superhiro - ‬1 min walk
  • ‪Korean Chicken and Beer SamSam 삼삼 - ‬1 min walk
  • ‪Dae Jang Geum Korean BBQ (대장금/大長今) - ‬1 min walk
  • ‪Dodee Paidang - ‬1 min walk
  • ‪Mekong Vietnamese - ‬1 min walk

About this property

Pullman Melbourne City Centre

Hotel near Bourke Street Mall in Melbourne
There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. 3 meeting rooms and limo/town car service are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 581 square feet (54 square meters) and includes conference space. A health club, multilingual staff, and tour/ticket assistance are also featured at Pullman Melbourne City Centre. Parking is available for a fee.

This Melbourne hotel is smoke free.

  • 1 building
  • 204 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 581 sq ft of conference space
  • 54 sq m of conference space
  • Built in 1987
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
Pullman Melbourne City Centre offers 204 accommodations with minibars and espresso makers. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 24 per night); discounts available
  • Limo/town car service
  • Covered valet parking on site (AUD 60 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 15 to 50 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Designer stores
  • Health club
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Covered valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 24 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston
Pullman Melbourne City Centre Hotel
Pullman Melbourne City Centre Melbourne
The Swanston Hotel Melbourne Grand Mercure
Pullman Melbourne City Centre Hotel Melbourne

Frequently asked questions

How close is Pullman Melbourne City Centre to the airport?

Pullman Melbourne City Centre is 10.4 mi (30-min drive) away from the Melbourne, VIC (MEB-Essendon) airport, the closest popular airport to the property.

How much does it cost to stay at Pullman Melbourne City Centre?

As of Sep 8, 2025, prices found for a 1-night stay for 2 adults at Pullman Melbourne City Centre on Sep 9, 2025 start from $249.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Pullman Melbourne City Centre have an airport shuttle?

Airport shuttle services are not available at Pullman Melbourne City Centre.

How close is Pullman Melbourne City Centre to the beach?

This hotel is 5.3 mi (28-min drive) from St Kilda Beach and 8.2 mi (33-min drive) from Brighton Beach. Don't forget your sunscreen!

Does Pullman Melbourne City Centre offer free breakfast?

Free breakfast isn’t provided at Pullman Melbourne City Centre, but cooked-to-order breakfast is offered for a fee of between AUD 15 and 50 per person. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a casino at Pullman Melbourne City Centre?

No, there is no casino at this hotel, but Crown Casino (4-min drive) is nearby.

What time is check-in at Pullman Melbourne City Centre?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Pullman Melbourne City Centre?

Free parking is not available at this hotel. Valet parking is available for AUD 60 per night.

Does Pullman Melbourne City Centre have a pool?

Pullman Melbourne City Centre does not have a pool.

Does Pullman Melbourne City Centre have a restaurant?

There are 2 onsite restaurants, offering options like local cuisine, al fresco dining, and happy hour.

Does Pullman Melbourne City Centre have a spa?

There are no spa services available at this hotel.

How close is Pullman Melbourne City Centre to downtown Melbourne?

Pullman Melbourne City Centre is 0.3 mi away from Melbourne.

Pullman Melbourne City Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 261 out of 431 reviews
Rating 8 - Good. 107 out of 431 reviews
Rating 6 - Okay. 36 out of 431 reviews
Rating 4 - Poor. 18 out of 431 reviews
Rating 2 - Terrible. 9 out of 431 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Elissa

Traveled with family
Liked: Cleanliness, amenities
Didn't like off site parking, exit tickets issued from the hotel didn't work. Also wasn't happy with the luggage storage staff member who didn't seem to care he couldn't find our bags on departure.
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice.

Great stay. A bit noisy on the first night. Great facilities and restaurant choices. Amazing breakfast. Really clean and comfy.
Stayed 2 nights in May 2025

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.Beds were comfortable and there is plenty of room.hotel is located conveniently near shopping and public transportation
Stayed 3 nights in May 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location near shopping and theatres

Best location, especially if shopping or going to the theatre, fabulous and friendly staff. Great room. Heads up - book table at roof top bar Blossum. Great bar but couldn’t stay for dinner or drinks as no room available. Otherwise love love love this hotel. Everything you need.
Stayed 1 night in May 2025

8/10 Good

Bashaar

Liked: Cleanliness, property conditions & facilities
Great hotel and location but perhaps needs some extra staff around reception, valet and porter service. Hard to get reception to answer the phone and really busy downstairs. Otherwise great hotel
Stayed 4 nights in May 2025

8/10 Good

Mustafa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and close to everything and you can walk everywhere.
Stayed 3 nights in May 2025

2/10 Terrible

Robyn

Disliked: Staff & service, property conditions & facilities
Valet parking left my car on all night & flattened my battery. Staff said they were unable to find the ‘duty manager’ to rectify the issue when I requested to escalate. None of the phone numbers work and there appears to be no way to contact the hotel once I had left the physical premises. very poor. Avoid this hotel.
Stayed 1 night in May 2025

10/10 Excellent

Kym

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Perfect for short stay
Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel beautiful room so clean and had everthing you possibly need will go there again
Stayed 1 night in Apr 2025

10/10 Excellent

Jack

It was more than expected
Stayed 1 night in Apr 2025

10/10 Excellent

Cory

Traveled with family and small children
Liked: Amenities
The room and bedding were excellent- staff helpful at checkin and out. Parking was easy to obtain. Plenty of things to do in city snd places to eat
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the city centre.
Stayed 6 nights in Dec 2024

10/10 Excellent

John, Myrtle Beach

Traveled with family
Excellent staff and lication
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good and comfortable. However, I have an international guest traveled with me. He had two small incident which was not expected through a 5 star hotel. It will not be confident for me to bring guest to stay.
Stayed 4 nights in Mar 2025

6/10 Okay

Malcolm

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Understaffed

Understaffed. Poor service
Stayed 3 nights in Mar 2025

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, rooms were very clean and service was fantastic. As we had an early arrival we were extremely happy to hear our room was ready when we checked in.
Stayed 2 nights in Mar 2025

6/10 Okay

ANNA

Traveled with partner
Liked: Property conditions & facilities
Room not ready on arrival, was told to wait 25 minutes and they will call me- didn’t receive the call just came back 1 hour later and staff apologised for not calling. Customer service needs lots to improve to make customer value.
Stayed 1 night in Mar 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, cleanliness, staff, facilities were all sound!
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Erika

Stayed 2 nights in Feb 2025

8/10 Good

Gareth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, comfy and quiet.
Stayed 1 night in Feb 2025

10/10 Excellent

Tze Fung

Stayed 1 night in Feb 2025

10/10 Excellent

Malgosia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friends weekend away

Love the location of this hotel, good to find rooms with 2 queen beds! Love the new refillable water stations. Clean and great service
Stayed 1 night in Feb 2025

8/10 Good

Selvan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Jan 2025