Book Viceroy Hotel Group rooms in Maroma

"If the beach is important to you, this property is not a good destination, buffet could use lots of improvements. Staff were very nice and friendly, management staff are not on the other side."

"First off, the staff were not welcoming at all; most of them had an attitude. The customer service was horrible, and the room didn't feel or smell clean. I got food poisoning from this resort, which resulted in me ending up in the hospital and spending thousands of dollars. The resort is trying to downplay it, acting as if their food isn't the cause, even though I haven't eaten anywhere else, mostly just the buffet. My little 3-year-old son got sick as well, and even my mother. We all got sick from this resort. This resort is not clean, neither the food nor the rooms! I would not recommend this hotel to anyone. Royalton Splash Mexico will never get my money or time again. 0/10"

"The resort was beautiful. Showers were all over the place either or hot or Cold"

"Wonderful attentive staff. Restaurants à la carte great and delicious. Buffet ranging from local food to Chinese to even poke bowls and sushi. The rooms clean and well stocked . Our favorite restaurant was the Italian The only little thing that could be improved would be the check in. It took way too long and after a full day of travelling all you want to do is get to your room and start to relax. The idea of a pre check in was wonderful but was not used at all in the end. Viva playa del Carmen. The power snorkel at xelha was toooo much fun."

"Everything was excellent "

"The swim up bar was awesome "