6/10 Okay
Lisa
Business traveler
Jul 23, 2025
Liked: Cleanliness, room comfort
Disappointing service.
A little bit of a disappointing stay. I arrived very late due to a delayed flight, but although there was no queue at hotel reception, it was very slow to check in, and i was very tired.
In addition to the above, the hotel and room is not 5 star standard, it was very dated and not very upmarket in its style and decor.
In my room there was tea and coffee and a kettle, but no milk. When i asked the room service for milk to make my morning coffee, they tried to charge me €5.00! It would have been cheaper to just buy a cup of coffee! Its very poor standard not to provide the small sachets of milk for the room in a 5 star hotel! It is even worse to try to charge a guest €5.00 for milk for 1 coffee!
Very shocking and below 5 star standard.
Lastly, i booked 2 night stay, with breakfast for 1 morning. But my itinerary changed, and i was not able to have breakfast on the first morning, so i asked reception if i could take breakfast the following morning instead, but they refused! Once again, not a good experience and not 5 star service.
On a positive note, the bed was very comfortable and the room and bathroom are very spacious.
Lisa
Stayed 1 night in Jul 2025
