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Crowne Plaza London - Docklands by IHG

4.0 star property
4-star spa hotel near ExCeL Exhibition Centre

Choose dates to view prices

Photo gallery for Crowne Plaza London - Docklands by IHG

A modern kitchen with a central island, bar stools, and pendant lighting.
A modern lounge area with leather chairs, a round table, and a large window offering a view of trees and a flag.
An indoor swimming pool with clear water, a metal handrail, and a sign reading "QUAD".
A hotel room with a large bed, a desk, a chair, a TV, and a view of a cityscape through the window.
A modern hotel room with a sofa, two armchairs, a coffee table, a TV, and a large window with a city view.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL
  • Place, IFS Cloud Royal Docks Station
    ‪3 min walk‬
  • Place, Excel London
    ‪4 min walk‬
  • Place, Royal Victoria Bridge
    ‪6 min walk‬
  • Airport, London (LCY-London City)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Mini cooler)

A hotel room with two beds, a desk, a chair, a lamp, and a nightstand.

Standard Room, 2 Double Beds (Mini cooler)

8.6 out of 10
Excellent
(25 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Accessible

A modern bathroom with a toilet, sink, and shower.

Standard Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(13 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a wooden headboard, a wall-mounted artwork, and a bedside lamp.

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room

A hotel room with a bed, desk, chair, lamp, and bedside table.

Standard Room

9.0 out of 10
Wonderful
(12 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a telephone, a chair, a television, and a window with a view.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed (Mini cooler)

A hotel room with a bed, desk, chair, lamp, and bedside table.

Standard Room, 1 Double Bed (Mini cooler)

9.0 out of 10
Wonderful
(21 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

A hotel room with a large bed, a desk with a telephone, a chair, a television, and a window with a view.

Standard Room, 1 King Bed, Accessible (Minicooler)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room

A hotel room with a large bed, a desk with a telephone, a chair, a television, and a window with a view.

Premium Room

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a desk, and a chair. There is a window with curtains, a lamp, and a small table with a plant.

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed with Sofa bed

A hotel room with a large bed, bedside tables, a desk, a chair, and a television.

Standard Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

London

Docklands stay.With a stay at this Docklands hotel, you'll be within half a mile (1 km) of ExCeL Exhibition Centre and 3 miles (5 km) of The Arena. River Thames and Thames Path are also within 3 miles (5 km).

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.2 miles
  • Excel London - 4 min walk - 0.3 miles
  • The Crystal - 4 min walk - 0.3 miles
  • Royal Victoria Bridge - 6 min walk - 0.4 miles
  • Docklands - 10 min walk - 0.6 miles

Getting around

  • Royal Victoria DLR Station - 3 min walk
  • West Ham Station - 5 min drive
  • London City Airport (LCY) - 12 min drive

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Subway - ‬9 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Urban Garden - ‬10 min walk
  • ‪Fox ExCeL - ‬5 min walk

About this property

Crowne Plaza London - Docklands by IHG

4-star spa hotel near ExCeL Exhibition Centre
Crowne Plaza London - Docklands by IHG offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. A fitness center, spa services, and multilingual staff are also featured at the business-friendly Crowne Plaza London - Docklands by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

  • 1 building
  • 210 guestrooms or units
  • 5 levels
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza London - Docklands by IHG offers 210 accommodations with safes and complimentary newspapers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

Similar properties

Exterior
Novotel London ExCeL
Docklands
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
4.3 out of 5, Excellent, 1,004 reviews
$114 nightly
The price is $136
Aug 23 - Aug 24
Total with taxes and fees
Novotel London ExCeL

Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 19.99 per person
  • Self parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands by IHG Hotel
Crowne Plaza London - Docklands by IHG London
Crowne Plaza London - Docklands by IHG Hotel London

Frequently asked questions

How close is Crowne Plaza London - Docklands by IHG to the airport?

Crowne Plaza London - Docklands by IHG is 2.2 mi (12-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza London - Docklands by IHG?

As of Aug 9, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Docklands by IHG on Aug 17, 2026 start from $147, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza London - Docklands by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza London - Docklands by IHG.

Does Crowne Plaza London - Docklands by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza London - Docklands by IHG, but full breakfast is offered for a fee of GBP 19.99 per person. It's available on weekdays from 6:30 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM.

Is there a casino at Crowne Plaza London - Docklands by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza London - Docklands by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Crowne Plaza London - Docklands by IHG?

Free parking is not available at this hotel. Self parking is available for GBP 25 per day.

Does Crowne Plaza London - Docklands by IHG have a pool?

Crowne Plaza London - Docklands by IHG features an indoor pool.

Does Crowne Plaza London - Docklands by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Crowne Plaza London - Docklands by IHG have a spa?

Pamper yourself with a day at Rinu, where you can enjoy massages.

How close is Crowne Plaza London - Docklands by IHG to downtown London?

Crowne Plaza London - Docklands by IHG is 6.4 mi away from London.

Crowne Plaza London - Docklands by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 1005 reviews
Rating 8 - Good. 297 out of 1005 reviews
Rating 6 - Okay. 81 out of 1005 reviews
Rating 4 - Poor. 35 out of 1005 reviews
Rating 2 - Terrible. 32 out of 1005 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay good place, good environment nice people
Stayed 1 night in May 2026
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Great hotel
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful friendly staff. Would use again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a a very family friendly hotel. The pool was a nice amenity with child free times and also times for families. I’d say the staff are the friendliest we’ve ever experienced during a hotel stay!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities
Staff at reception were lovely on checking in and checking out.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with the children. Fast check in. Great pool. Tasty room service. Huge childrens portions.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Øyvind

Liked: Cleanliness, staff & service, amenities
Staff was very friendly and helpful.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for going to a concert at O2 ! Room upgraded which was fab. Breakfast was great. Good selection still at 10am and refilling with freshly cooked food. Leisure facilities great. Enjoyed our stay.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Hanif

Liked: Cleanliness, amenities, property conditions & facilities
Friendly smiling staff who always asked if I needed anything and if all was ok. Lovely atmosphere and aesthetic look of hotel.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities
Friendly reception. Good swimming pool. Nice food
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Warren

Liked: Cleanliness, property conditions & facilities
Lovely room, good location
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Bernard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rug looked horrible as they were old and felt dirty due to over usage. The room was so small Breakfast was very good. .
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Aubrey

Liked: Cleanliness, amenities, property conditions & facilities
Loved this hotel and room. Had an amazing view of the river and transportation was just a short walk away. Will be staying here again
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Remy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing staff and facilities, lovely rooms and overall lovely hotel
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities
Staff were excellent and helpful
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Shek

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good location
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities
Hotel, rooms, facilities etc spotless. Fantastic hotel. The staff couldn't have been more friendly and helpful throughout our stay.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for anyone attending an event at ExCeL London—super easy to reach from the airport on the Elizabeth Line and just steps from Custom House station. The lobby and restaurant are modern and nicely renovated, and the food was good. The rooms are also quite spacious and comfortable. However, there’s room for improvement. Some furniture, like the sofa and cushions, felt a bit worn. I stayed in an accessible room and found the shower uncomfortable, and the bathroom could use a deeper clean.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Caterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Lovely place
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities
Brilliant room and great location for work
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good business hotell

Greate place, big and nice rooms. !
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities
Lovely friendly staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Paul Andrew

Liked: Cleanliness, staff & service, amenities
Great stay! Ideal location for the London Excel. Leisure facilities being upgraded, but good despite the ‘works’. Would stay again for sure.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Room was clean, towels topped up and spacious for 2 adults and 2 children
Stayed 2 nights in Nov 2025