2/10 Terrible
Ashley
Viaje en pareja
19 feb. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Planned a valentines weekend in Erie and chose this hotel to stay at. When we arrived we knew it was a mistake. The photos made it seem somewhat decent but that was not the case. The staff at the front desk were extremely friendly which was great .. but when we got to the room I was absolutely disgusting. There was boogers on the wall, visible scum in the bathtub, the protective cover of the mattress had what looked like dry blood on it, the blankets and sheets were dirty with big stains on them and the green chair in the room was so dirty it had a fingernail on it and also an unknown white crusty substance. YUCK. Didn’t feel comfortable staying there so we asked for a refund within 10 minutes of checking in and we were told we had to go through Expedia … talked with Expedia and they told us they were going to reach out to the hotel managers but never heard anything back. Expedia talked with them for a couple days and the manager refused a refund .. I understand we didn’t pay much for the hotel and we weren’t expecting an extravagant hotel but this was honestly a health code violation.
Ashley
Se hospedó 1 noche en febrero de 2024