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4.3 out of 5

"Only one staff member working. Very busy. No linen given for pullout bed. Comforters on bed very thin. " More

By a verified traveler on Mon 09 Mar 2020

Hotel Description

3-star hotel near Millcreek Mall

In shopping district

You'll be within 2 miles (3 km) of Millcreek Mall and 6 miles (10 km) of Erie Zoo with a stay here. Presque Isle Downs and Casino and Waldameer Water World are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, comfy beds

Featuring conveniences like sofa beds and refrigerators, the 117 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Pillowtop beds, Netflix, and microwaves are also available.

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$116* Per night/room Aug 23 - Aug 24

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Springhill Suites by Marriott Erie ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Springhill Suites by Marriott Erie

Everyone (14) Couples (1) Family (6)
3 out of 5
Only one staff member working. Very busy. No linen given for pullout bed. Comforters on bed very thin.

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 11, 2020 by GM

Thank you for staying with us, I will pass this information along with the team and make sure you have all the items you need. Have a wonderful stay and be assured we will learn from this and make sure this doesn't happen ever again.

5 out of 5

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 15, 2020 by GM

Thank you so much for staying with us! We are so happy you had a nice experience, have wonderful travels and we will see you next time!

5 out of 5
The room was clean and neat. The staff was friendly and helpful. TV placement was poor. really couldn't comfortably watch frim either the sitting area or bed.

Posted by on Feb 10, 2020

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Comment from Hotel Management

Feb 10, 2020 by Thomas Gilliland Assistant General Manager

Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Erie. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the SpringHill Suites Erie and we hope you choose to create more memories with us whenever your travels bring you back to Erie. Sincerely, Tommy Gilliland Assistant General Manager

5 out of 5
Very clean and spacious room. The beds were very comfortable

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 6, 2020 by GM

Thank you so much for staying with us, we are so happy you enjoyed your stay.

2 out of 5
Half way thru my shower the hot water turned Luke warm. Then my son barely had Luke warm water for my shower. The front desk told me that they hadn’t heard that and thanks for telling them. Then have a good day. Nice!

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 11, 2019 by GM

Thank you for letting us know about your experience. We haven’t had any reports of cold water. What was your room number and name so we can investigate this. I apologize for any problems this may have caused.

5 out of 5

Posted by on Dec 5, 2019

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Comment from Hotel Management

Dec 6, 2019 by GM

Thank you for staying with us we are so happy you had a nice stay! Have a great holiday season!

4 out of 5

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 14, 2019 by GM

Thank you for staying with us and enjoying out hotel. We hope you have a wonderful holiday season and look forward to you staying with us next time!

5 out of 5
Very nice hotel. The rooms were very quiet. I was surprised walking in the halls to see how many young kids were nearby, and yet we didn’t hear any at night. Very clean, very friendly. I will come back next time I’m in Erie.

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 5, 2019 by GM

Thank you so much for the 5 out of 5 star review, we are so happy you had a nice experience with us. We pride ourselves on a friendly atmosphere with very clean rooms and happy guests! Have a wonderful year and thank you for staying at the Springhill Suites Marriott in Erie.

5 out of 5

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 3, 2019 by GM

Thank you very much for the 5 out of 5 review. We are so pleased you have a wonderful stay and we hope you visit us again in the future!

5 out of 5

Posted by on May 18, 2019

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Comment from Hotel Management

May 27, 2019 by Thomas Gilliland Assistant General Manager

Dear Valued Guest, We are delighted to have been your chosen hotel during your recent stay in Erie. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the SpringHill Suites Erie and we hope you choose to create more memories with us whenever your travels bring you back to Erie. Sincerely, Thomas Gilliland Assistant General Manager

About the Springhill Suites by Marriott Erie

Location 2087 Interchange Rd, Erie, PA 16509

Property Features

Springhill Suites by Marriott Erie offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Springhill Suites by Marriott Erie. Free self parking is available. This 3-star Erie hotel is smoke free.

  • 117 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (162.8 km / 101.1 mi)
  • Train station: Erie Station (9.5 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Springhill Suites by Marriott Erie offers 117 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 43-inch LCD televisions come with premium satellite channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Erie hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Pull-out sofa bed
  • LCD television
  • Satellite channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property

Guests are provided with hand sanitizer

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Springhill Suites Marriott Erie
  • Springhill Suites Marriott Erie Hotel
  • Springhill Suites riott Erie
  • Springhill Suites by Marriott Erie Erie
  • Springhill Suites by Marriott Erie Hotel
  • Springhill Suites by Marriott Erie Hotel Erie

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.