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Continental Caribe Bay

3.5 star property
3.5-star hotel near Museum of Maya Culture

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Photo gallery for Continental Caribe Bay

Breakfast, lunch, dinner served; international cuisine
Standard Double Room | Desk, free WiFi
Outdoor pool
Lobby sitting area
Breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • Gym
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
Av Heroes 171 Col. Centro, Chetumal, QROO, 77000
  • Place, Museum of Maya Culture
    ‪2 min walk‬
  • Place, Chetumal Ferry Terminal
    ‪16 min walk‬
  • Place, Palacio de Gobierno
    ‪16 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Double Room

Desk, free WiFi

Standard Double Room

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed

Desk, free WiFi

Junior Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

Desk, free WiFi

Suite Junior

  • 236 sq ft
  • Sleeps 2

View all photos for Quadruple Room Standard

Desk, free WiFi

Quadruple Room Standard

8.0 out of 10
Very good
(3 reviews)
  • 215 sq ft
  • Sleeps 4

About the neighborhood

Chetumal

Heart of Chetumal.With a stay at this Chetumal hotel, you'll be steps from Museum of Maya Culture and Museo de la Ciudad. Fisherman's Fountain and Santuario del Manati are also within 3 miles (5 km).

What's nearby

  • Museum of Maya Culture - 2 min walk - 0.1 miles
  • Fisherman's Fountain - 16 min walk - 0.9 miles
  • Chetumal Ferry Terminal - 16 min walk - 0.9 miles
  • Palacio de Gobierno - 16 min walk - 0.9 miles
  • Santuario del Manati - 4 min drive - 2.0 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • La Peninsula
  • ‪Restaurante " Los Cocos - ‬2 min walk
  • ‪Restaurante el Vaticano - ‬3 min walk
  • ‪Los Cocos - ‬2 min walk
  • ‪El Palacio Chino - ‬4 min walk

About this property

Continental Caribe Bay

3.5-star hotel near Museum of Maya Culture
There's a restaurant on site. WiFi is free in public spaces. Continental Caribe Bay offers its guests an outdoor pool and a fitness center. Event space at this hotel measures 0 square feet (0 square meters) and includes a conference center. The business-friendly Continental Caribe Bay also features a terrace, a garden, and room service (during limited hours). Self parking is free.

This 3.5-star Chetumal hotel is smoke free.

  • 85 guestrooms or units
  • 4 levels
  • 0 sq ft of conference space
  • 0 sq m of conference space
  • Conference center
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • ATM
  • No smoking on site
  • Dining venue
Continental Caribe Bay offers 85 air-conditioned accommodations with complimentary toiletries. Cable television is provided.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Similar properties

3 outdoor pools

Hotel Los Cocos Chetumal

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, 340 reviews
Hotel Los Cocos Chetumal

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 20

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Continental Caribe Bay

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Capital Plaza Chetumal
Capital Plaza Hotel Chetumal
Capital Plaza Hotel
Continental Caribe Bay Hotel
Continental Caribe Bay Chetumal
Continental Caribe Bay Hotel Chetumal

Frequently asked questions

How close is Continental Caribe Bay to the airport?

Continental Caribe Bay is 2 mi (8-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

Does Continental Caribe Bay have an airport shuttle?

Airport shuttle services are not available at Continental Caribe Bay.

How close is Continental Caribe Bay to the beach?

This hotel is 1.8 mi (7-min drive) from Dos Mulas.

Does Continental Caribe Bay offer free breakfast?

Continental Caribe Bay does not offer free breakfast.

Is there a casino at Continental Caribe Bay?

No, there is no casino at this hotel.

What time is check-in at Continental Caribe Bay?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Continental Caribe Bay?

This hotel offers free self parking.

Does Continental Caribe Bay have a pool?

Continental Caribe Bay features an outdoor pool.

Does Continental Caribe Bay have a restaurant?

Continental Caribe Bay is home to Nah Balam, which features international cuisine.

Does Continental Caribe Bay have a spa?

There are no spa services available at this hotel.

How close is Continental Caribe Bay to downtown Chetumal?

Continental Caribe Bay is 1.7 mi away from Chetumal.

Reviews

Continental Caribe Bay Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 332 out of 764 reviews
Rating 8 - Good. 309 out of 764 reviews
Rating 6 - Okay. 87 out of 764 reviews
Rating 4 - Poor. 27 out of 764 reviews
Rating 2 - Terrible. 9 out of 764 reviews

Reviews

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fast efficient friendly check in and bellboy service. Had a quick dip in the pool and it had bar/food service. Room was clean. Bed was comfortable. Quiet respite to the outside. Parking was easy. Overall I would recommend. Cons: there was the same room service food/tray in the corridor for our entire stay. The safes don’t work in the rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Sonali

Ok
Stayed 1 night in Dec 2024

8/10 Good

Ceon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is very good. Always clean
Stayed 2 nights in Oct 2024

8/10 Good

Randon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. The room was good and the pool was turned on when we reached. The room and beds were also cleaned.
Stayed 1 night in Oct 2024

8/10 Good

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel, we were put in the third floor and was told the elevator worked and when we tried using it, we were told we can’t use it without calling the bellboy! The tub was slippery and the shower head was old.
Stayed 3 nights in Oct 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service
Fue terrible el elevador no funcionaba, no había agua, el baño sucio el lavabo del baño estaba tapado, en la noche se fue la luz y no había aire acondicionado fue una terrible experiencia y nada barato
Stayed 1 night in Oct 2024

10/10 Excellent

Miguel, pembroke pines

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Wayne

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Clean pool. Good parking. Old building shows it age. Bathroom towels not clean.
Stayed 1 night in Sep 2024

4/10 Poor

George

Disliked: Staff & service

Run Forest RUN...

Customer service is aweful. Not friendly and too noisy. No information related to hotel..such as restuarant on site and other services.They claimed to have a gym...2 bikes that were not working...no AC abd smell is not good. I will not recommend it to my enemies
Stayed 3 nights in Sep 2024

8/10 Good

paul

Traveled with family
Liked: Cleanliness, staff & service
owner was there and immediately took care of problems we talked to her about. really interested in fixing things while we were there, rooms nice, beds comfortable, need some improvements, but overall good stay. restaurant just ok but they say making changes to improve menu.
Stayed 4 nights in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Erick

Liked: Staff & service
Hotel is in good condition but needs a little work. It was probably in better condition n when it changed ownership.
Stayed 4 nights in Apr 2024

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rosa Elida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Alicia

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Stayed 2 nights in Mar 2024

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2024

8/10 Good

Kurt

Liked: Cleanliness, staff & service, room comfort
A bit aged but bed was comfortable. The hotel was clean but aged a bit.
Stayed 2 nights in Feb 2024

10/10 Excellent

Shumari

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good and staff was very friendly and accomodating.
Stayed 1 night in Feb 2024

2/10 Terrible

Jasmine

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was moldy, outdated & had absolutely no WiFi service. Not even my personal data plan worked at this hotel.
Stayed 1 night in Jan 2024

8/10 Good

Ceon

Stayed 1 night in Oct 2023

8/10 Good

Karina

Liked: Staff & service, property conditions & facilities
Every thing
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel, San Bernardino

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
By the Mayan museum, downtown area.
Stayed 1 night in Jun 2023

8/10 Good

Loraine

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023