2/10 Terrible
Kevin
Viaje en pareja
16 dic. 2025
No le gustó: Limpieza, servicios, condiciones de la propiedad
DO NOT STAY AT THIS HOTEL IT IS A NIGHTMARE. we arrived to find the hotel reception locked so tried calling the hotel and found none of the phone options including the managers number was not answering. After waiting for ten minutes a staff member came past promising to find a manager, after another ten monutes i had to go walk through the hotel to find the manager myself including walking through the public bar full of topless barmaids (no warning signage).
Found the manager. Given the hotel key i preceeded directly to the room to find a disgusting mould smelland water smell. Even after turning on the aircon and opening the doors we could not get rid of the smell. My partner then went back to try to find the manager (having to walk into the topless barmaid environment to find them).
The manager came out and agreed that the room smelt of mould and understood our decision. We cancelled on the spot without occuping the room and asked for a refund to just be refused and told i would have to ring on the Monday.
So we left had to rush to find alternative accomodation at more expense, why would i do this if it was satisfactory?
Followed them up on the Monday, took four phone calls to get someone on the phone to be told they would investigate and follow up me with a return phone call by 4pm. Of course no return phone call, so i called back again on the tuesday to be told the manager would call me back as he was refusing a refund. Do not stay here it is disgusting customer service.
Kevin
Se hospedó 1 noche en diciembre de 2025
