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Bahia Principe Grand Tulum - All Inclusive

4.0 star property
4-star beachfront property near Akumal Beach

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Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Lobby sitting area
View from room
Game room
1 bedroom, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • All inclusive
  • Bar

Explore the area

Map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760
  • Riviera Maya Golf Club
    ‪8 min walk‬
  • Akumal Beach
    ‪4 min drive‬
  • Half Moon Bay
    ‪8 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪71 min drive‬

Room options

View all photos for Premium Room, Oceanfront (Superior)

Combined shower/tub, jetted tub, rainfall showerhead, free toiletries

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 377 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

LCD TV

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 334 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 334 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 334 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 334 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Akumal

On the beach.Within 2 miles (3 km) of this Akumal property, you'll find Riviera Maya Golf Club and Aktun Chen. Akumal Beach and Xcacel Beach are also within 3 miles (5 km).

What's nearby

  • Riviera Maya Golf Club - 8 min walk - 0.5 miles
  • Aktun Chen - 8 min walk - 0.5 miles
  • Dolphinaris Tulum - 8 min walk - 0.5 miles
  • Akumal Beach - 4 min drive - 3.1 miles
  • Half Moon Bay - 8 min drive - 4.2 miles

Getting around

  • Tulum Intl. Airport (TQO) - 70 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬16 min walk
  • ‪Restaurante Yucatan - ‬4 min walk
  • ‪Restaurante Arlequin - ‬10 min walk
  • ‪Piscis snack bar - ‬17 min walk
  • ‪Los Corales - ‬17 min walk

About this property

Bahia Principe Grand Tulum - All Inclusive

4-star beachfront property near Akumal Beach
Bahia Principe Grand Tulum - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Summer fun is a breeze at Bahia Principe Grand Tulum - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 4-star Akumal property is smoke free.

  • 978 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Bahia Principe Grand Tulum - All Inclusive offers 978 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

SPA Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Parasailing
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Frequently asked questions

How close is Bahia Principe Grand Tulum - All Inclusive to the airport?

Bahia Principe Grand Tulum - All Inclusive is 39.7 mi (70-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Bahia Principe Grand Tulum - All Inclusive have an airport shuttle?

Bahia Principe Grand Tulum - All Inclusive offers an airport shuttle.

How close is Bahia Principe Grand Tulum - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Bahia Principe Grand Tulum - All Inclusive offer free breakfast?

Bahia Principe Grand Tulum - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Bahia Principe Grand Tulum - All Inclusive?

No, there is no casino at this property.

What time is check-in at Bahia Principe Grand Tulum - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Bahia Principe Grand Tulum - All Inclusive?

This property offers free self parking.

Does Bahia Principe Grand Tulum - All Inclusive have a pool?

Bahia Principe Grand Tulum - All Inclusive features 3 outdoor pools and a children's pool.

Does Bahia Principe Grand Tulum - All Inclusive have a restaurant?

Bahia Principe Grand Tulum - All Inclusive is home to Yucatan, which features international cuisine.

Does Bahia Principe Grand Tulum - All Inclusive have a spa?

Pamper yourself with a day at SPA Bahia Principe, where you can enjoy mani/pedis, beach massages, and body treatments.

How close is Bahia Principe Grand Tulum - All Inclusive to downtown Akumal?

Bahia Principe Grand Tulum - All Inclusive is 2.1 mi away from Akumal.

Bahia Principe Grand Tulum - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 758 out of 1418 reviews
Rating 8 - Good. 344 out of 1418 reviews
Rating 6 - Okay. 161 out of 1418 reviews
Rating 4 - Poor. 82 out of 1418 reviews
Rating 2 - Terrible. 73 out of 1418 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

STEPHANY

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about the resort. Especially at the Var Kiosk by the pool. Jose Guadalupe was so nice. His service is exceptional! Some names to mention as well for excellent service are: Sonia, Samuel, Ricardo (from the buffet in the morning), Alan at the Bar inside with the game machines, & Hector at the privileged desk. That is only couple of names that I remembered. But a lot of the staff is so nice and helpful. We really loved our stay there and hope to be back soon!
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Stayed 4 nights in Mar 2025

10/10 Excellent

Brian, West Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to golf course, buffet options were amazing. family suite with two bathrooms great. fit 5 ppl no problem. tennis pro, Daniel, was great. snorkeling was suprisingly good. volleyball net was packed. could use another one. dinner reservations were always full but heard restaurants had empty tables. guess people abused that. buffet had so many options we didnt mind too much. we stayed 4 nights with 3 teens. the kid bed may not fit our youngest next year though so may have bring an air matress. they didnt seem to have another option. 4 person fishing excursion 2 hrs in rough conditions landed us a barracuda and small mahi mahi. guys doing that were nice.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jonathan

Stayed 7 nights in Mar 2025

10/10 Excellent

Peter Stewart

Stayed 8 nights in Mar 2025

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't feel over crowded.
Stayed 4 nights in Mar 2025

6/10 Okay

Amy Elizabeth

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We liked being able to snorkel everyday. The turtle excursion was a lot of fun and the staff was friendly and helpful. The grounds are beautiful. Bring a lot of 1’s and 5’s so you can tip people throughout the day. The food was good, for some of you the buffets are fantastic, for us, it is just a perfect way to get sick. I would like another option for breakfast and lunch. I would have loved a place to get a cup of coffee or ice tea. We prefer more intimate dinners without a buffet. Hand sanitizer should be available throughout the buffets to keep things more sanitary and clean. Our room was very hot and we were not able to cool it down at night. The air conditioner fan seemed to turn off at night making sleeping nearly impossible. The beds and pillows are very hard. The beds only have sheet material on them because you do not need anything else. Our cleaner was so sweet and cleaned the room daily. She did a great job, but shortly after she left, the room smelled damp and musty. The ocean access at Grand Tulum is not very good. You need to walk quite a ways to get down to a good beach and then it is packed with people. Overall, if you like pools, a lot of people, love buffets, and are there with your kids, I think you will love it. My husband and I want long walks along beach, quiet time watching the ocean and reading, quiet meals with very high quality food (no buffets), and cool, comfortable rooms. Just not the vacation for us.
Stayed 7 nights in Mar 2025

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous spot. Buffet got old real fast, wish it had been more authentic mexican foods rather than americanized versions. I wrote ahead of time and was told we could get a room near the buffet/main lobby because my husband is handicapped but we were put into the furthest building away so that made for a real challenge. Oceanfront wasnt great for swimming/snorkeling, Nonetheless the majority of the resort was lovely.
Stayed 7 nights in Mar 2025

6/10 Okay

Oskar

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room Was okay but no privacy as there was no bathroom but rather a bathroom area. Not the cleanest. Food was just okay though we really loved the Tequila restaurant. You get 3 dining reservations but it was hard to get them and we only had two. Beach is not very nice - lots of kelp and not the cleanest looking. Drinks were okay but lots of fake/sugary mixers. This is not a 5star hotel as they claim.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jessie, APO

Stayed 6 nights in Mar 2025

8/10 Good

Patricia

Stayed 5 nights in Mar 2025

2/10 Terrible

Sandra

Liked: Cleanliness
Myself and my adult son were both hurt on this resort! Actually there where many people where also hurt! Tripping hazards everywhere. Keep your eyes on the ground at all times. I took my eyes off my feet once to experience the worse fall I’ve ever taken. After three accident reports made as I fell on day two of my vacation. I asked why a resort this size has no doctor on site . There was a huge language barrier as I didn’t find ou until the last day of an eight day vacation that there is a doctor there everyday! Could have saved me alit of agony !
Stayed 8 nights in Mar 2025

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel! The staff were incredibly friendly and made us feel right at home. The rooms were spotless, and there were plenty of activities to keep us entertained. Highly recommend this place to anyone looking for a relaxing and enjoyable stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Sara

Stayed 7 nights in Mar 2025

10/10 Excellent

Lataria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very large property but it never felt overcrowded. The amenities were great and the shuttle service was very convenient.
Stayed 4 nights in Mar 2025

6/10 Okay

aleesha

Liked: Property conditions & facilities
Disliked: Cleanliness
It was okay not a five star, had to get three different rooms to find a clean one
Stayed 3 nights in Mar 2025

8/10 Good

Dayna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is HUGE. It’s a very long way from one end of the property to the other. This also made it a trek to get lunch, and there weren’t a lot of options. There are A La carte restaurants but since the app/website didn’t work properly, I couldn’t reserve in advance so I had a lot of trouble getting reservations. We only got 2 out of the 4 we were allowed, and while the buffet was ok, it got old after 10 days. The quiet pool and beach were amazing. It’s a real shame that the restaurant that is RIGHT THERE, is NOT open at lunch. This meant quite a walk at lunchtime.
Stayed 9 nights in Mar 2025

10/10 Excellent

Sabine

Stayed 4 nights in Mar 2025

6/10 Okay

Will Sigfredo

Stayed 3 nights in Mar 2025

6/10 Okay

Tracey

Traveled with group
Liked: Cleanliness, staff & service
Didn't like limit on ala carte dinner reservations and also that they didnt have staff to wait on you while at the pool or the beach. Booked a 2 bedroom room but got a one bedroom with a sofa bed which they consider a two bedroom
Stayed 5 nights in Feb 2025

6/10 Okay

Tashom

Traveled with group
We had a good time but we had a hard time getting an issue resolved the entire trip. Our wristbands did not open the door. There was an issue with the door pad and it was never fixed. Many requests were made. We were locked out several times. It put a damper on our trip. Other than that the events were fun and the spa amenities were good.
Stayed 4 nights in Feb 2025

8/10 Good

Laurent

Stayed 8 nights in Feb 2025

4/10 Poor

Aaron Martin

Disliked: Staff & service
Stayed 4 nights in Feb 2025