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Hotel Firefly

4.5 star property
Family-friendly 4.5-star hotel near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Firefly

Skylight Loft | In-room dining
Garden Suite | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar
Indoor pool, open 7:00 AM to 9:00 PM, sun loungers
Exterior
Chalet Suite | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Pool
  • Bar
  • Gym
  • Hot Tub

Explore the area

View in a map
Schluhmattstrasse 55, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪6 min walk‬
  • Sunnegga Ski Resort
    ‪22 min walk‬
  • Sion (SIR)

Room options

View all photos for Deluxe Suite

Deluxe Suite | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Deluxe Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Junior Suite

10.0 out of 10
Exceptional
(6 reviews)
  • 323 sq ft
  • 1 bedroom
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Suite

Chalet Suite | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Chalet Suite

  • 1615 sq ft
  • 4 bedrooms
  • Mountain view
  • Sleeps 8
  • 4 King Beds

View all photos for Skylight Loft

Skylight Loft | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Skylight Loft

  • 2691 sq ft
  • 5 bedrooms
  • Mountain view
  • Sleeps 12
  • 6 King Beds

View all photos for Maxi Suite Deluxe

Maxi Suite Deluxe | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Maxi Suite Deluxe

  • 1399 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Maxi Suite Panorama

Maxi Suite Panorama | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar

Maxi Suite Panorama

10.0 out of 10
Exceptional
(1 review)
  • 1399 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

About the neighborhood

Zermatt

In Zermatt .Within a 5-minute walk of the hotel, you'll find Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. Furi - Riffelberg and Furi Ski Area are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 1 min walk - 0.0 miles
  • Matterhorn Museum - 5 min walk - 0.3 miles
  • Zermatt-Furi Gondola - 6 min walk - 0.4 miles
  • Zermatt–Sunnegga Funicular - 10 min walk - 0.5 miles

Getting around

  • Zermatt Gornergratbahn Station - 12 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬9 min walk
  • ‪Brown Cow Pub - ‬9 min walk
  • ‪Elsie Bar - ‬6 min walk
  • ‪Walliserkanne - ‬9 min walk
  • ‪Old Zermatt - ‬4 min walk

About this property

Hotel Firefly

Family-friendly 4.5-star hotel near Zermatt-Matterhorn Ski Paradise
Hotel Firefly offers its guests a full-service spa, an indoor pool, and a health club. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A hot tub, a sauna, and a terrace are also featured at the luxury Hotel Firefly.

This 4.5-star Zermatt hotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 6 levels
  • Built in 2008
  • Cooked-to-order breakfast (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Hotel Firefly offers 16 accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Tempur-Pedic mattresses. Flat-screen televisions come with digital channels, video-game consoles, and Netflix. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, cookware/dishes/utensils, and dishwashers. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include minibars and espresso makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

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Property amenities

Family friendly

  • Arcade/game room
  • DVD player
  • In-room crib
  • In-room kitchen
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to noon
  • A bar/lounge

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Mountain biking
  • Piano
  • Rock climbing
  • Ropes course
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with digital channels
  • iPod dock
  • Netflix
  • Streaming services
  • Video game console
  • Video games

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Kitchen
  • Minibar
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 30.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 30.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Firefly Hotel
Firefly Hotel Zermatt
Firefly Zermatt
Hotel Firefly Zermatt
Hotel Firefly Hotel
Hotel Firefly Zermatt
Hotel Firefly Hotel Zermatt

Frequently asked questions

How close is Hotel Firefly to the airport?

Hotel Firefly is 50.1 mi (75-min drive) away from the Sion (SIR) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Firefly?

As of Sep 4, 2025, prices found for a 1-night stay for 2 adults at Hotel Firefly on Sep 5, 2025 start from $425.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Firefly have an airport shuttle?

Airport shuttle services are not available at Hotel Firefly.

Does Hotel Firefly offer free breakfast?

Hotel Firefly offers free cooked-to-order breakfast every day from 7 AM to noon.

Is there a casino at Hotel Firefly?

No, there is no casino at this hotel.

What time is check-in at Hotel Firefly?

Check-in start time: 4:00 PM; Check-in end time: 10 PM.

Is there free parking at Hotel Firefly?

Free parking is not available at this hotel.

Does Hotel Firefly have a pool?

Hotel Firefly features an indoor pool. Guests can enjoy pool access from 7:00 AM to 9:00 PM.

Does Hotel Firefly have a spa?

This hotel has a spa, which features massages.

How close is Hotel Firefly to downtown Zermatt?

Hotel Firefly is 0.2 mi away from Zermatt.

Hotel Firefly Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 164 out of 176 reviews
Rating 8 - Good. 7 out of 176 reviews
Rating 6 - Okay. 0 out of 176 reviews
Rating 4 - Poor. 2 out of 176 reviews
Rating 2 - Terrible. 3 out of 176 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jarrod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return!
Stayed 3 nights in Nov 2024

10/10 Excellent

vicki, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing in every way!! If I could give it a SIXTH star, I would!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Richard

Stayed 2 nights in Sep 2024

8/10 Good

Yunyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Deirdre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff was super helpful!
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert, MUNDELEIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Spencer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

leslie, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location. Staff made the difference. Great attention to details. We will return.
Stayed 2 nights in Oct 2023

8/10 Good

Yuanna

Stayed 1 night in Sep 2023

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place in Zermatt!

Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alexandre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.
Stayed 2 nights in Jul 2023

10/10 Excellent

James, Hanover

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just Amazing!
Stayed 3 nights in Jul 2023

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, hospitality, location, rooms & amenities! Felt like home!
Stayed 1 night in Jul 2023

10/10 Excellent

Andreas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.
Stayed 4 nights in Jun 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

nini

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.
Stayed 3 nights in Jun 2023