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97.0% Based on 676 reviews TripAdvisor Traveler Rating 5 out of 5

Hotel Description

4.5-star ski hotel near Matterhorn Ski Paradise

Near the slopes

Within a 5-minute walk of the hotel, you'll find Matterhorn Ski Paradise and Zermatt-Furi Gondola. Mountaineers Cemetery and St. Mauritius Church are also within half a mile (1 km).

Family-friendly fun

This hotel features an indoor pool and a health club. Take advantage of ski passes and ski storage on site. Families will appreciate the arcade/game room and complimentary bicycles.

Free WiFi, kitchens

The 16 individually decorated guestrooms offer free WiFi and comfy beds. Kitchens, furnished balconies or patios, and iPod docks are also available.

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$331* Per night/room Aug 21 - Aug 22

Suite, 3 Bedrooms, 2 Bathrooms

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Loft, 5 Bedrooms, Mountain View

Bed Count 6 Full Beds Maximum Occupancy 12 Max

Family Suite, 3 Bedrooms, Private Bathroom

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Suite, 4 Bedrooms, Mountain View

Bed Count 4 Full Beds Maximum Occupancy 8 Max

Family Suite, 3 Bedrooms, 2 Bathrooms

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

97.0% of guests recommend out of 676 reviews

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Renovations + Closures

The property is closed between 15 April and 08 June.

Property Features

After a day on the snow, enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor swimming pool. Hotel Firefly helps provide the perfect ski vacation with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar. Free breakfast is served daily. Public spaces have free WiFi. This luxury hotel also offers a health club and a sauna. This 4.5-star Zermatt hotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 6 levels
  • Built in 2008
  • Full breakfast (free)
  • Bar or lounge
  • Ski lift tickets
  • Ski equipment storage
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Kitchen
  • Arcade/game room
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Basel (BSL-EuroAirport) (235.5 km / 146.3 mi)
  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up
  • Parking:

Room Amenities

Hotel Firefly offers 16 accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Tempur-Pedic mattresses. Televisions come with premium digital channels and video-game consoles. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, cookware/dishes/utensils, and dishwashers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • In-room kitchen
  • Private balcony or patio (furnished)
  • Tempur-Pedic beds
  • IPod dock
  • In-room dining (limited hours)
  • Digital channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Stove
  • Dishwasher
  • Espresso maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (heating)
  • Fan
  • Unique furnishings
  • Unique decor

Food & Drink

Guests are served free full breakfast daily from 7 AM to 12:30 PM.

Room service (during limited hours) is available.

Nearby Activities

A health club and complimentary bicycles are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Free bicycles on site
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Mountain biking on site
  • Downhill skiing nearby

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM.
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in. Please contact the property using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 7 AM - 10 PM.
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pets

  • Pets: CHF 20 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Firefly Hotel
  • Firefly Hotel Zermatt
  • Firefly Zermatt
  • Hotel Firefly Zermatt

You should know

  • Hotel Firefly offers transfers from the train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • The property is a member of the Small Luxury Hotels of the World.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.