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5.0 out of 5

"Amazing hotel! The hotel staff are very helpful and friendly. Phillip and Sylvia in particular were extremely professional and made us feel very wel ... " More

By a verified traveler on Sun 07 Jul 2019

Hotel Description

Family-friendly 4.5-star hotel near Matterhorn Ski Paradise

In Zermatt

Within a 5-minute walk of the hotel, you'll find Matterhorn Ski Paradise and Zermatt-Furi Gondola. Mountaineers Cemetery and St. Mauritius Church are also within half a mile (1 km).

Family-friendly fun

This hotel features an indoor pool and a health club. Families will appreciate the arcade/game room and onsite laundry facilities. Enjoy the spa tub and free perks like full breakfast and WiFi in public areas.

Heated floors, free WiFi

The 16 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include kitchens, furnished balconies or patios, and flat-screen TVs with digital channels.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$352* Per night/room Jul 25 - Jul 26

Family Suite, 3 Bedrooms, 2 Bathrooms

Bed Count 3 King Beds Maximum Occupancy 6 Max

Loft, 5 Bedrooms, Mountain View

Bed Count 6 King Beds Maximum Occupancy 12 Max

Luxury Suite, 3 Bedrooms, Private Bathroom

Bed Count 3 King Beds Maximum Occupancy 6 Max

Chalet, 4 Bedrooms, Mountain View

Bed Count 4 King Beds Maximum Occupancy 8 Max

Panoramic Suite, 3 Bedrooms, 2 Bathrooms

Bed Count 3 King Beds Maximum Occupancy 6 Max

Hotel Firefly ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Firefly

Family (1)
5 out of 5
Amazing hotel! The hotel staff are very helpful and friendly. Phillip and Sylvia in particular were extremely professional and made us feel very welcome. The rooms are beautiful and feel newly remodeled. You choose your breakfast from a menu the evening before and choose a time that you would like it delivered the next morning. If they don't have what you want on the menu they will try and make whatever you would like. For example, my youngest daughter wanted pancakes - so they made them. The location is convenient. Highly recommend this facility.

Posted by on Jul 7, 2019

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Renovations + Closures

The property is closed between April 15 and June 10.

Property Features

As a guest of Hotel Firefly, you'll find an indoor pool, a health club, a spa tub, and a sauna. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the luxury Hotel Firefly. A train station pick-up service and a train station drop-off service are free. This 4.5-star Zermatt hotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 6 levels
  • Built in 2008
  • Full breakfast (free)
  • Bar or lounge
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Geneva International Airport (GVA)
  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up

Room Amenities

Hotel Firefly offers 16 accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Tempur-Pedic mattresses. Flat-screen televisions come with digital channels, video-game consoles, and Netflix. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, cookware/dishes/utensils, and dishwashers. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include minibars and espresso makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • In-room kitchen
  • Private balcony or patio (furnished)
  • Tempur-Pedic beds
  • Minibar
  • IPod dock
  • Flat-screen television
  • Digital channels
  • Netflix
  • DVD player
  • Refrigerator
  • Oven
  • Stove
  • Dishwasher
  • Espresso maker
  • Electric kettle
  • Kitchenware
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible
  • Children's slippers
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free full breakfast daily from 7 AM to noon.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Helicopter/airplane tours on site
  • Ski lessons available nearby
  • Hiking/biking trails on site
  • Rock climbing on site
  • Ski equipment rental shops nearby
  • Snowshoeing nearby
  • Ropes course on site
  • Downhill skiing nearby
  • Mountain biking on site

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

The front desk at this property is open daily from 7 AM - 10 PM.
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 150.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CHF 20 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.
  • Tourism fee: CHF 3 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Firefly Hotel
  • Firefly Hotel Zermatt
  • Firefly Zermatt
  • Hotel Firefly Zermatt
  • Hotel Firefly Hotel
  • Hotel Firefly Zermatt
  • Hotel Firefly Hotel Zermatt

You should know

  • Hotel Firefly offers transfers from the train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.