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Hotel Astoria

Property class: 3
3-star spa hotel near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Astoria

A multi-story hotel with balconies, a snow-covered ground, and a mountain in the background.
A cozy living room with a red sofa, wooden armchairs, a coffee table, and a television.
A room with a wooden ceiling, a red sofa, two armchairs, a table, and large windows with curtains.
A hotel room with a wooden ceiling, a large bed, a desk, a chair, and a window with curtains.
A dining area with wooden tables and chairs, a buffet with fruits and pastries, and a view of a building through large windows.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Bar

Explore the area

View in a map
Steinmattstrasse 32, Postfach 469, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Kirchbrücke
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪1 min walk‬

Room options

View all photos for Double Room

A cozy living room with a red sofa, wooden armchairs, a coffee table, and a television.

Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Studio, Kitchen, Mountain View (located in adjacent building)

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Zermatt

In Zermatt .With a stay at this Zermatt hotel, you'll be steps from Kirchbrücke and Mountaineers Cemetery. Zermatt-Matterhorn Ski Paradise and Zermatt - Furi are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Kirchbrücke - 1 min walk - 0.1 miles
  • Zermatt - Furi - 1 min walk - 0.1 miles
  • Furi Ski Area - 1 min walk - 0.1 miles
  • Furi - Riffelberg - 1 min walk - 0.1 miles

Getting around

  • Zermatt Gornergratbahn Station - 9 min walk

Restaurants

  • ‪Le Petit Royal - ‬7 min walk
  • ‪Restaurant du Pont - ‬4 min walk
  • ‪Golden India - ‬8 min walk
  • ‪Ristorante Molino Seilerhaus - ‬5 min walk
  • ‪Whymper-Stube - ‬4 min walk

About this property

Hotel Astoria

3-star spa hotel near Zermatt-Matterhorn Ski Paradise
Hotel Astoria offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily.

Multilingual staff, ski storage, and concierge services are also featured at Hotel Astoria.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 21 guestrooms or units
  • 3 levels
  • Built in 1986
  • Continental breakfast (free)
  • Childcare (surcharge)
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Astoria offers 21 accommodations with safes and hair dryers. Rooms open to balconies. This Zermatt hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

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  • Spa
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The price is $240
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Total with taxes and fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Mountain biking
  • Rock climbing
  • Ski storage

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV with premium channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar
  • Room service

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 8 per pet

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
  • Resort fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 8 per pet

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Astoria Zermatt
Hotel Astoria Zermatt
Hotel Astoria Hotel
Hotel Astoria Zermatt
Hotel Astoria Hotel Zermatt

Frequently asked questions

Does Hotel Astoria have an airport shuttle?

Airport shuttle services are not available at Hotel Astoria.

Does Hotel Astoria offer free breakfast?

Hotel Astoria offers free continental breakfast every day from 7:30 AM to 10 AM.

Is there a casino at Hotel Astoria?

No, there is no casino at this hotel.

What time is check-in at Hotel Astoria?

Check-in start time: 2 PM; Check-in end time: 10 PM.

Is there free parking at Hotel Astoria?

Free parking is not available at this hotel.

Does Hotel Astoria have a pool?

Hotel Astoria does not have a pool.

Does Hotel Astoria have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Astoria have a spa?

Yes, this hotel has a spa.

How close is Hotel Astoria to downtown Zermatt?

Hotel Astoria is 0.1 mi away from Zermatt.

Hotel Astoria Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 164 reviews
Rating 8 - Good. 62 out of 164 reviews
Rating 6 - Okay. 20 out of 164 reviews
Rating 4 - Poor. 3 out of 164 reviews
Rating 2 - Terrible. 3 out of 164 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Penny

Liked: Staff & service
Nice friendly on reception. Room very basic and dated. No kettle etc. good base though for shops and lake.
Verified review

8/10 Good

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches und hilfsbereites Personal TV Zimmer 206 funktionierte nicht
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Reto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Hotel Badewanne/Dusche sollte erneuert werden.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Sonja

Liked: Cleanliness, staff & service, room comfort

Top Lage, Freundliches Personal, Saubere Zimmer

Wir hatten drei tolle Tage in Zermatt. Unser Hotel war gut gelegen, und mit dem Bus waren die verschiedenen Skigebiete gut erreichbar. Das Morgenessen entsprach unseren Bedürfnissen. Wenn es eine Beanstandung gäbe, wär der Lärm durch Partygänger hervorzuheben. Aber man kann nicht Zentral wohnen, und noch eine ruhige Nacht verlangen. Das Personal war sehr freundlich und Hilfsbereit.
Stayed 4 nights in Feb 2022
Verified review

10/10 Excellent

René

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben fie Zeit in Zermatt genossen
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, everyone was so friendly!
Stayed 4 nights in Dec 2021
Verified review

10/10 Excellent

Mahesh Babu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good in all aspects !!

Stay was excellent, hotel was close by to everything ( train station - 10 mins, Matter horn cable car - 15 mins walk, Spar express market - next door ) The receptionist/manger was so friendly and very helpful, I recommend this this hotel to all
Stayed 1 night in Oct 2021
Verified review

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The bed and comforter were super comfortable. The room and balcony were very spacious. It’s an older hotel but it’s cute and everything works. I didn’t get a chance to visit the sauna but it looks new and clean. Service staff were amazing. Wifi is very weak and unreliable.
Stayed 3 nights in Sep 2021
Verified review

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Kept Secret

Second stay in Astoria, Great location between sunnegga and furi ski lift. Famous bakery Fuchs and the groccery store right outside the hotel. And of course the best kept secret... the spa. Looking forward to come back!
Stayed 3 nights in Jan 2021
Verified review

10/10 Excellent

Hans-Peter

Liked: Cleanliness, staff & service, room comfort

Traumhaftes Zimmer in Zermatt!

Wir hatten ein schönes grosses Zimmer mit Terrasse und Ausblick aufs Matterhorn, traumhaft!! Kostenloser Transfer zum Bahnhof ist hier natürlich selbstverständlich. Natürlich kostenlos, was andere Anbieter nicht verstehen, ist die Freundlichkeit des Chefs und aller Mitarbeiter. Wenns nach Zermatt geht, kommen wir sicher wieder!
Stayed 4 nights in Jan 2021
Verified review

10/10 Excellent

Khamphet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zuvorkommender Gastgeber. Sehr freundlich und hilfsbereit. Hotelzimmer mit Blick auf dem Matterhorn.
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Verified traveler

Clean. Friendly staff
Stayed 5 nights in Aug 2020
Verified review

10/10 Excellent

Maurizio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique personnel tres bon déjeuner copieux tres bien située je recommande cet hotel et endroit
Stayed 7 nights in Jul 2020
Verified review

10/10 Excellent

Remo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal. Top Morgenessen. Ruhige und doch zentrale Lage inkl. Sicht auf den oberen Teil des Matterhorns. Sehr empfehlenswert!
Stayed 3 nights in Jul 2020
Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Empfehlenswert!

Super und sehr freundlicher Service, sehr familienfreundlich, gute Lage!
Stayed 2 nights in Jun 2020
Verified review

10/10 Excellent

Corin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spacious room with Matterhorn view from the balcony.
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Grand Old Hotel in need of TLC!

This hotel is in desperate need of an upgrade. All the fittings are old and the rooms incredibly dark. The lighting is totally inadequate. We had to use the torch on our phone to see in the wardrobe! No lounge or bar and front door locked at 22:00. Breakfast was adequate at best However; it was very clean and the staff were pleasant and very helpful. There is a good ski room We did not use the Wellness centre so can’t comment. It’s position in the town is good and handy for most things. Pleasant and helpful driver to shuttle you and luggage to and from station. This was obviously once a grand hotel in the middle of Zermatt but has seen little if any investment this century.
Stayed 7 nights in Feb 2020
Verified review

10/10 Excellent

Rikmaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で部屋は広いし、夜は静かで快適でした。冷蔵庫はありましたが身にバー専用のため、ベランダに飲み物を置いて冷やしました。ポットもありましたので暖かい飲み物は飲めました。WIFIの速度があまり早くないのは仕方ないかなと思いました。 天気が良く、マッターホルンが良く見える橋に近く、毎日撮影できました。
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The hotel in its style is charming. The location within Zermatt very good.
Stayed 5 nights in Feb 2020
Verified review

10/10 Excellent

SHINJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
複数のヨーロッパの国で同価格帯のホテルに泊まった経験がありますが、今までで最高のホテルでした。スタッフは親切でとても感じが良く、部屋は広くて清潔で設備も整っています。
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Probably the best choice and value for a tight bud

I was very impressed with this place! I enjoyed my stay very much.. I arrived early around 10am and they allowed me to check in early. Woman at the desk was very helpful and friendly. Rooms are spacious, clean, and have a great view. Breakfast also was better than I expected and the coffee was great!
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bravo Astoria

Simple and straightforward mountain hotel in the middle of Zermatt. Wonderful location and the staff as fantastic - welcoming us, free and on time pickup at train, breakfast, storing our bags while we skied...
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cadre traditionnel et fonctionnel. Super le spa et sauna!
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Gemütlicher Aufenthalt

Sehr schöner Aufenthalt, sehr nahe vom Zentrum. 10 min vom Bahnhof entfernt. Man wird vom Hotel abgeholt. Tolle Tips von der Reception bekommen. Wellneslandschaft klein, aber sehr schön und gemütlich. Schöne Aussicht auf das Matterhorn.
Stayed 3 nights in Jan 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Superfreundliches Personal. Super lage für Bar/Restaurant. Top Shuttleservice.
Stayed 2 nights in Dec 2019

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