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5.0 out of 5

"This was one of our favorite hotels during our 2 week journey through Switzerland and Italy. If it had air conditioning it would be our top choice, b ... " More

By a verified traveler on Wed 28 Jun 2017

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Hotel Description

4-star hotel near Matterhorn Express II Cable Car

In Zermatt

Within a 5-minute walk of this Zermatt hotel, you'll find Mountaineers Cemetery and St. Mauritius Church. Matterhorn Museum and Zermatt–Sunnegga Funicular are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Enjoy the spa tub and free perks like continental breakfast and WiFi in public areas. Enjoy the sauna and conveniences like a terrace and laundry facilities.

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$289* Per night/room Jul 5 - Jul 6

Design Double Room, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Design Superior Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Panoramic Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 1 Double Bed, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Double Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Europe Hotel & Spa ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Europe Hotel & Spa

Everyone (1)
5 out of 5

Very nice hotel.

Pros: The spa pool, 3 types of saunas, relaxation room with snacks/water. The sheep soap:) The slippers and robes. The breakfast was over the top!
Cons: Air conditioning (or perhaps fans). Lower prices at the bar.
Location: Nice restaurant down the street with incredible view of the Matterhorn while you dine on the deck. Close to main street of shops and restaurants.
This was one of our favorite hotels during our 2 week journey through Switzerland and Italy. If it had air conditioning it would be our top choice, but very close to it anyway. They suggested we leave the windows open at night while we slept but there were many bugs coming thru the windows so we could only have them slightly open, which didn't provide much breeze. Top quality rooms, facility, decor, breakfast and the extra European touches were greatly appreciated. The breakfast selection is extensive and very nice quality. Awesome selection of herbal, whole leaf teas. Lots of bread and cheese selections of good quality and taste. The spa pool, saunas and relaxation rooms were absolutely wonderful - best of all our hotels and much appreciated. The slippers, robes and sheep decor throughout room and hotel/bar were all very nice and had a lovely European feeling to them. The sheep shaped soap was totally awesome!! The hotel was close proximity to main street of shops/restaurants and Matterhorn view. A few staff members were a little less friendly and sincere than they could have been. The front desk and morning breakfast staff were all very good, the one bartender in the evening was condescending and a little rude and we were the only ones in the bar. Also, it would have been nice to know there was a free shuttle from the train station!

Posted by , from Iowa USA on Jun 28, 2017

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About the Europe Hotel & Spa

Location Riedstrasse 18, Zermatt, VS 3920

Property Features

Europe Hotel & Spa offers its guests an indoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Spa services, a library, and a terrace are also featured at Europe Hotel & Spa. This 4-star Zermatt hotel is smoke free.

  • 38 guestrooms or units
  • 5 levels
  • 2 buildings
  • Continental breakfast (free)
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Europe Hotel & Spa offers 38 accommodations with safes and bathrobes. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Sound-insulated rooms
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 11 AM.

Onsite venue - This restaurant serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include hot stone massages, sports massages, facials, and body treatments.

  • Hot stone massage
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 10:00 PM. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

The front desk at this property is open daily from 7 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 75.0 per day.

Pet Policy

  • Pets: CHF 20 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts major credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 3 per person, per night. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Europe Hotel Zermatt
  • Europe Zermatt
  • Europe Hotel And Spa
  • Europe Hotel Spa
  • Europe Hotel & Spa Hotel
  • Europe Hotel & Spa Zermatt
  • Europe Hotel & Spa Hotel Zermatt

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.