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Resort Hotel Alex

4.5 star property
4.5-star ski-in/ski-out hotel near Zermatt-Matterhorn Ski Paradise

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Resort Hotel Alex

Photo gallery for Resort Hotel Alex

Front of property
Front of property
Luxury Suite | 1 bedroom, premium bedding, in-room safe, desk
International cuisine
View from room

Overview of Resort Hotel Alex

Reviews
9.4

Exceptional

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Explore the area

Map
Bodmenstrasse 12, Zermatt, VS, 3920
  • Popular LocationZermatt-Matterhorn Ski Paradise1 min walk
  • Popular LocationMatterhorn glacier paradise6 min walk
  • Popular LocationZermatt-Furi Gondola14 min walk

Room options

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Double or Twin Room

  • 247 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Luxury Suite

Luxury Suite | 1 bedroom, premium bedding, in-room safe, desk

Luxury Suite

  • 592 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Single Room

Classic Single Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Single Room

  • 194 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Double or Twin Room

  • 355 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite

  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Reception
Unique Hotel Post
Hot Tub
Breakfast included
Spa
Free WiFi
4.7 out of 5, Exceptional, (333)
The price is $421
per night
$446 total
includes taxes & fees
May 3 - May 4
Unique Hotel Post

About the neighborhood

Zermatt

Winter getaway.With a stay at this Zermatt City Centre hotel, you'll be steps from Zermatt Visitor Center and Tour Monte Rosa. Zermatt-Matterhorn Ski Paradise and Zermatt - Furi are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt Visitor Center - 3 min walk
  • Matterhorn glacier paradise - 6 min walk
  • Zermatt-Furi Gondola - 14 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • McDonald's - 1 min walk
  • Golden India - 3 min walk
  • Walliserkanne Zermatt - 3 min walk
  • Bäckerei-Konditorei-, Tea-Room Hörnli - 2 min walk
  • Le Petit Royal - 1 min walk

About this property

Resort Hotel Alex

4.5-star ski-in/ski-out hotel near Zermatt-Matterhorn Ski Paradise
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Resort Hotel Alex helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. This luxury hotel also offers an indoor pool, an indoor tennis court, and a health club.

This 4.5-star Zermatt hotel is smoke free.

  • 85 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Resort Hotel Alex offers 85 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

Alex Spa has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, French, German, Italian

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Indoor pool
  • Indoor tennis court
  • Library
  • Playground
  • Racquetball/squash
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Spa tub
  • Steam room
  • Tennis lessons

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11 PM
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed during October and November.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Resort Hotel Alex

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Contactless check-in and contactless check-out are available.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Alex Zermatt
Hotel Alex
Hotel Alex Zermatt
Resort Hotel Alex Zermatt
Alex Hotel Zermatt
Resort Hotel Alex
Resort Hotel Alex Hotel
Resort Hotel Alex Zermatt
Resort Hotel Alex Hotel Zermatt

Frequently asked questions

How close is Resort Hotel Alex to the airport?

Resort Hotel Alex is 50.1 mi (75-min drive) away from the Sion (SIR) airport, the closest popular airport to the property.

How much does it cost to stay at Resort Hotel Alex?

As of Apr 19, 2024, prices found for a 1-night stay for 2 adults at Resort Hotel Alex on Apr 20, 2024 start from $354.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Resort Hotel Alex have an airport shuttle?

Airport shuttle services are not available at Resort Hotel Alex.

Does Resort Hotel Alex offer free breakfast?

Resort Hotel Alex offers free buffet breakfast every day from 7 AM to 10:00 AM.

Is there a casino at Resort Hotel Alex?

No, there is no casino at this hotel.

What time is check-in at Resort Hotel Alex?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Resort Hotel Alex?

Free parking is not available at this hotel.

Does Resort Hotel Alex have a pool?

Resort Hotel Alex features an indoor pool.

Does Resort Hotel Alex have a restaurant?

Resort Hotel Alex is home to Alex Grill, which features international cuisine.

Does Resort Hotel Alex have a spa?

Pamper yourself with a day at Alex Spa, where you can enjoy mani/pedis, body scrubs, and massages.

How close is Resort Hotel Alex to downtown Zermatt?

Resort Hotel Alex is 0.3 mi away from Zermatt.

Resort Hotel Alex Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 159 out of 221 reviews" "
Rating 8 - Good. 48 out of 221 reviews" "
Rating 6 - Okay. 8 out of 221 reviews" "
Rating 4 - Poor. 2 out of 221 reviews" "
Rating 2 - Terrible. 4 out of 221 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the train station, great amenities, and walking distance or bus to Sunnegga ski gondola.
Stayed 2 nights in Jan 2024

8/10 Good

chip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eclectic hotel with very friendly staff that helped with everything we needed and very close to the train station. Walkable with luggage but only if needed. They provide a free taxi to and from the station.
Stayed 4 nights in Jan 2024

10/10 Excellent

Andrea

Stayed 2 nights in Dec 2023

10/10 Excellent

dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent food
Stayed 2 nights in Dec 2023

10/10 Excellent

Sangeeta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very convenient & beautiful rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zermatt in the Summer - Excellent
The Alex is a traditional hotel, it is good in the heat of the summer so it must be great for the winter snow season. Very convenient for the station being only 150M to psh the cases.
Stayed 2 nights in Aug 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Hotel Alex exceeded my expectations. I would be happy to stay here again.
Stayed 1 night in Jul 2023

8/10 Good

Ahmad

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2023

10/10 Excellent

Gennady

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, very clean, friendly staff, great variety for breakfast. Gorgeous room and excellent bed linen
Stayed 2 nights in Jul 2023

10/10 Excellent

Vojtech

Stayed 2 nights in Jun 2023