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Alpenhotel Fleurs de Zermatt

4.0 star property
4-star ski-in/ski-out hotel near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Alpenhotel Fleurs de Zermatt

Exterior
Reception
Premium bedding, in-room safe, desk, laptop workspace
Indoor pool, outdoor pool, open 7:00 AM to 8:00 PM, sun loungers
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Housekeeping

Explore the area

Map
Unterer Mattenweg 41, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪17 min walk‬
  • Sunnegga Paradise - Blauherd Cable Car
    ‪19 min drive‬
  • Sion (SIR)
    ‪86 min drive‬

Room options

View all photos for Double Room, Mountain View (Style)

Double Room, Mountain View (Style) | Premium bedding, in-room safe, desk, laptop workspace

Double Room, Mountain View (Style)

9.8 out of 10
Exceptional
(6 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Single Room, Mountain View

Standard Single Room, Mountain View | Premium bedding, in-room safe, desk, laptop workspace

Standard Single Room, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • 215 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room, 2 Bedrooms, Balcony, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Family Room, 2 Bedrooms, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Deluxe Double Room (Parterre)

Deluxe Double Room (Parterre) | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room (Parterre)

10.0 out of 10
Exceptional
(2 reviews)
  • 280 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room, Accessible (Parterre)

Double Room, Accessible (Parterre) | Premium bedding, in-room safe, desk, laptop workspace

Double Room, Accessible (Parterre)

9.0 out of 10
Wonderful
(2 reviews)
  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Deluxe Double Room, Balcony, Mountain View (Matterhorn) | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

9.8 out of 10
Exceptional
(6 reviews)
  • 269 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, Balcony, Mountain View (Matterhorn)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, Balcony, Mountain View (Matterhorn)

9.6 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Double Room, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, Mountain View

9.8 out of 10
Exceptional
(22 reviews)
  • 248 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Zermatt

Mountain retreat .Within 2 miles (3 km) of this Zermatt hotel, you'll find Zermatt-Furi Gondola and Sunnegga Paradise - Blauherd Cable Car. Matterhorn Glacier Ride and Klein Matterhorn Cable Car are also in the area.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.2 miles
  • Zermatt Visitor Center - 3 min walk - 0.2 miles
  • Zermatt-Furi Gondola - 17 min walk - 1.0 mile
  • Sunnegga Paradise - Blauherd Cable Car - 19 min drive - 2.2 miles

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Golden India - ‬4 min walk
  • ‪Fuchs - ‬5 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬4 min walk
  • ‪Zer Mama Bistro - ‬6 min walk

About this property

Alpenhotel Fleurs de Zermatt

4-star ski-in/ski-out hotel near Zermatt-Matterhorn Ski Paradise
After a day on the slopes, enjoy treatments at the full-service spa and swims in the indoor and outdoor swimming pools. When the sun goes down, sip après-ski drinks in the hotel's bar.

Free breakfast is available daily. Public spaces have free WiFi. This ski hotel also offers ski storage, a health club, and a sauna.

This 4-star Zermatt hotel is smoke free.

  • 38 guestrooms or units
  • 388 sq ft of conference space
  • 36 sq m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Ski equipment storage
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
Alpenhotel Fleurs de Zermatt offers 38 accommodations with espresso makers and safes. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

Bulgarian, Croatian, English, German, Korean, Macedonian, Russian, Serbian, Turkish

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Property amenities

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Ice skating
  • Indoor pool
  • Library
  • Mountain biking
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 39-inch flat-screen TV with cable channels

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Alpenhotel Fleurs de Zermatt

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 7:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpenhotel Fleurs Zermatt Hotel
Alpenhotel Fleurs Hotel
Alpenhotel Fleurs Zermatt
Alpenhotel Fleurs
Alpenhotel Fleurs de Zermatt Hotel
Alpenhotel Fleurs de Zermatt Zermatt
Alpenhotel Fleurs de Zermatt Hotel Zermatt

Frequently asked questions

How close is Alpenhotel Fleurs de Zermatt to the airport?

Alpenhotel Fleurs de Zermatt is 48.6 mi (77-min drive) away from the Sion (SIR) airport, the closest popular airport to the property.

How much does it cost to stay at Alpenhotel Fleurs de Zermatt?

As of Jul 5, 2025, prices found for a 1-night stay for 2 adults at Alpenhotel Fleurs de Zermatt on Jul 6, 2025 start from $226.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Alpenhotel Fleurs de Zermatt have an airport shuttle?

Airport shuttle services are not available at Alpenhotel Fleurs de Zermatt.

Does Alpenhotel Fleurs de Zermatt offer free breakfast?

Alpenhotel Fleurs de Zermatt offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Alpenhotel Fleurs de Zermatt?

No, there is no casino at this hotel.

What time is check-in at Alpenhotel Fleurs de Zermatt?

Check-in start time: 3:30 PM; Check-in end time: 11 PM.

Is there free parking at Alpenhotel Fleurs de Zermatt?

Free parking is not available at this hotel.

Does Alpenhotel Fleurs de Zermatt have a pool?

Alpenhotel Fleurs de Zermatt features an indoor pool and an outdoor pool. Guests can enjoy pool access from 7:00 AM to 8:00 PM.

Does Alpenhotel Fleurs de Zermatt have a spa?

Yes, this hotel has a spa.

How close is Alpenhotel Fleurs de Zermatt to downtown Zermatt?

Alpenhotel Fleurs de Zermatt is 0.5 mi away from Zermatt.

Alpenhotel Fleurs de Zermatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 546 out of 761 reviews
Rating 8 - Good. 147 out of 761 reviews
Rating 6 - Okay. 38 out of 761 reviews
Rating 4 - Poor. 16 out of 761 reviews
Rating 2 - Terrible. 14 out of 761 reviews

9.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Mario

Traveled with partner
Disliked: Staff & service
Breakfast was great and friendly stuff there at the desk there are not friendly at all very cold and give me a feeling I am not welcome. I ask if I can check out just 30 min later and there say no very disappointed it should be not a problem I pay all most 300 a night so it should be no problem to check out 30min later. I will never go back there again
Stayed 2 nights in Mar 2025

10/10 Excellent

Sunanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel with Matterhorn views and pool

Fantastic stay, we were upgraded to a. Junior suite with amazing views of the Matterhorn. Bed was very comfortable and room was great. The pool and spa facilities were a lovely way to spend the evening. Highly recommend
Stayed 2 nights in Mar 2025

10/10 Excellent

Tami, Bellevue

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a little gem! The rooms are way nicer than they appear in the photos, the breakfast is outstanding - perfect for the health and wellness we needed before an active day, and the front desk staff is Outstanding! We had two little situations - 1 where the bed wasn’t made up for the 3rd person in a room, and the front desk lady was working by herself, and all we asked for were the sheets and blankets, but she took it on herself to come up and get this bed ready and the 3rd set of robes and towels. She was awesome through the visit. The other front desk guys were also amazing! They helped when our rental equipment didn’t arrive - by calling them promptly when the store opened. One last thing - this place has an awesome pool and sauna area that is not substantially outlined in the booking. There is an outdoor/indoor warm tub, a cold plunge pool, a foot walking stone spa, a sauna, a steam room, awesome chairs and huge blankets to sit in, 3 different types of showers. The spa is awesome!
Stayed 3 nights in Mar 2025

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel in Zermatt, quite close to the train station but a little far from the main attractions of town , and near a supermarket. Excellent facilities. The reception staff aren't the friendliest or most attentive, but they are very polite.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This property is nice enough, with a small pool and spa. The beds and pillows are a
Stayed 2 nights in Mar 2025

10/10 Excellent

Delaney

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here! Spa area was fantastic!
Stayed 3 nights in Mar 2025

4/10 Poor

Francoise

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Echoing other reviews, the staff is incredibly rude. Not once during our one week stay did someone say good morning or how is your stay. The hotel is located close to the train station in the more “industrial” part of town. The beds are hard and uncomfortable. The bathroom was new. The breakfast was as basic as it gets. There is no bellman. Facilities are very limited. For the price you pay there are far more appealing options.
Stayed 5 nights in Mar 2025

8/10 Good

Gevik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good, great spa. Just the breakfast choices could be better. Small quiet place. I would stay there again if I were to go back
Stayed 4 nights in Mar 2025

8/10 Good

Manfred, Southampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff was courteous and very responsive to our needs / questions, ski storage was good and included breakfast ample. Access to slopes was walkable, but a bit of a hike each morning with equipment and actually getting onto slopes to ski took a while (almost an hour) to closest slopes. Views of Matterhorn only from upper floors of property - we were on 1st floor and had no views from our family room reservation - which was effectively two rooms across the end of the hall from each other.
Stayed 4 nights in Mar 2025

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here and would consider coming back again.
Stayed 4 nights in Feb 2025

4/10 Poor

Jaime, Orlando

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
BEWARE!!!! Only stay here if you wish to encounter the rudest hotel staff in all the world!! The rudest staff of any property that we have ever stayed including in France!! We were welcomed by asking our guide if he had a parking permit! My wife was told to “be careful” with the wine in the room and told she could not have a glass for her wine. The man at the check in desk is very pretentious and condescending to every guest that we saw him interact t with. (We got to sit in the lobby for an hour waiting until exactly 1530 for our room to be ready) They refuse to be responsible for storing your luggage and won’t let you check in even one minute before 1530! Our refrigerator in the room wasn’t working and they tried to tell us it’s a “cooler” not a refrigerator but it’s winter in Switzerland and just took temperature. We had to put our beverages outside on our balcony to cool our drinks. Breakfast is powdered eggs floating in oil, oily bacon and sausage, make your on hard boiled eggs, pancakes and random meats and cheeses with more rude staff instructing you to put your cell phone away! Upon check out we were told “II need the keys and to pay the city tax” No thank you for staying with us, no we hope you enjoyed your stay…nothing!! Worst staff ever and we NEVER felt welcomed for our entire stay. Plenty of other places to stay in Zermatt….DO NOT STSY HERE!!!!!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This IS the place!

Great place to stay for skiing. The spa was so delightful especially after a day on the slopes!
Stayed 4 nights in Feb 2025

10/10 Excellent

nini

Stayed 2 nights in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel with caring staff

Hotel is very nice and has plenty of amenities. Pool, sauna and spa area are clean, well kept and relaxing. The rooms are fantastic- extra blankets, boot tray for snow boots, and heated bathroom floors. The hotel staff is attentive- when my husband fell ill, Dennis the night manager, went above and beyond to secure a local doctor, taxi transport and help us in our time of need.
Stayed 2 nights in Feb 2025

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Nathalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location not far from train station and town … bus stop just around the corner to take you to glacier paradise … good breakfast with make your own boiled eggs and pancakes
Stayed 1 night in Feb 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Dylan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

John

Stayed 3 nights in Feb 2025

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025