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Hotel Description

4-star ski-in/ski-out hotel near Matterhorn Ski Paradise

Mountain retreat

Stay at this Zermatt hotel and you'll be within 2 miles (3 km) of Zermatt-Furi Gondola and 6 miles (10 km) of Charles Kuonen Suspension Bridge. Klein Matterhorn Cable Car and Matterhorn are also in the area.

Full-service spa, health club

This smoke-free hotel features ski-in/ski-out access, a full-service spa, and a health club. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the outdoor pool and free buffet breakfast each morning.

Free WiFi, flat-screen TVs

The 38 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. Other amenities include premium bedding, free bottled water, and hair dryers.

Classic Double Room, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$230* Per night/room Jun 16 - Jun 17

Standard Single Room, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, 2 Bedrooms, Balcony, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room, Mountain View (Style)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Junior Suite, Balcony, Mountain View (Matterhorn)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Alpenhotel Fleurs de Zermatt ratings based on 1 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Alpenhotel Fleurs de Zermatt

Couples (1)
2 out of 5
Very nice hotel, good breakfast. Completely asinine rule of no drinking or eating in hotel room not brought up prior to check in. 500 Swiss franc fine for disobeying. Ridiculous. Why exactly is there a mini fridge in room?? Not being able to have a drink on balcony was disappointing. There was a good view, but you just get to sit there or be fined. Highly recommend finding a different hotel unless you’re ok with silly rules and large fines for breaking them(cameras everywhere).

Posted by on Jul 7, 2019

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About the Alpenhotel Fleurs de Zermatt

Location Unterer Mattenweg 41, Zermatt, VS 3920

Property Features

After a day on the slopes, enjoy treatments at the full-service spa and swims in the indoor and outdoor swimming pools. When the sun goes down, sip après-ski drinks in the hotel's bar. Free breakfast is available daily. Public spaces have free WiFi. This ski hotel also offers ski storage, a health club, and a sauna. This 4-star Zermatt hotel is smoke free.

  • 38 guestrooms or units
  • 388 sq ft of conference space
  • 36 sq m of conference space
  • Buffet breakfast (free)
  • Bar or lounge
  • Poolside lounge chairs
  • Ski equipment storage
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Geneva International Airport (GVA) (234.1 km / 145.5 mi)
  • Train station: Zermatt Station (0.1 km / 0.1 mi)

Room Amenities

Alpenhotel Fleurs de Zermatt offers 38 accommodations with espresso makers and safes. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Children's robes
  • Children's slippers
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Matterhorn Lounge - Onsite bar.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Helicopter/airplane tours on site
  • Hiking/biking trails on site
  • Rock climbing nearby
  • Ice skating on site
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Mountain biking on site
  • Cross-country skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby

Spa Services

Fleurs Vita has 2 treatment rooms. Services include hot stone massages, sports massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Hot stone massage
  • Sauna in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Body treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 12:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 80 per night.
  • Cribs (infant beds) are available for CHF 60 per night.

Pet Policy

  • Pets and service animals are not allowed at Alpenhotel Fleurs de Zermatt

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast.

  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: CHF 60 per night
  • Rollaway bed fee: CHF 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alpenhotel Fleurs Zermatt Hotel
  • Alpenhotel Fleurs Hotel
  • Alpenhotel Fleurs Zermatt
  • Alpenhotel Fleurs
  • Alpenhotel Fleurs de Zermatt Hotel
  • Alpenhotel Fleurs de Zermatt Zermatt
  • Alpenhotel Fleurs de Zermatt Hotel Zermatt

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.