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Hotel Description

Family-friendly 5-star hotel with 3 restaurants

Zermatt retreat

With a stay at this Zermatt City Centre hotel, you'll be steps from Matterhorn Museum and St. Mauritius Church. Matterhorn Ski Paradise and Mountaineers Cemetery are also within half a mile (1 km).

Luxury amenities

A full-service spa, 3 restaurants, and an indoor pool are all featured at this luxury hotel. There's fun for all ages with a free kid's club and a children's pool, and supervised childcare is an added bonus. Enjoy the fitness center and free perks like full breakfast and WiFi in public areas.

Free WiFi, satellite TV

The 150 guestrooms feature free WiFi, TVs with satellite channels, and thoughtful touches like espresso makers and bathrobes. Other amenities include 24-hour room service, minibars, and free weekday newspapers.

Chalet Open Suite Classic, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Alpine Suite, Matterhorn View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Alpine Classic Suite, Mountain view

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Alpine Superior Double Room, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Alpine Junior Suite, Matterhorn View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Chalet Classic Double Room, Matterhorn View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Renovations + Closures

The property is closed between March 8 and June 23.

Property Features

Mont Cervin Palace offers its guests a full-service spa, an indoor pool, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. There are 5 meeting rooms available. A children's pool, a seasonal outdoor pool, and a fitness center are also featured at the luxury Mont Cervin Palace. An airport shuttle (available on request) is available for a fee. Smoking is allowed in designated areas at this 5-star Zermatt hotel.

  • 150 guestrooms or units
  • 4 buildings
  • 3 dining venues
  • Full breakfast (free)
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Free train station pick-up; airport shuttle

Room Amenities

Mont Cervin Palace offers 150 accommodations with minibars and espresso makers. Televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Movies for purchase
  • Espresso maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Ensuite bathroom
  • Connecting rooms available
  • Children's robes
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free full breakfast.

Le Restaurant - This fine-dining restaurant specializes in international cuisine and serves breakfast and dinner.

Grill Le Cervin - This fine-dining restaurant specializes in regional cuisine and serves dinner only.

Ristorante Capri - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open select days.

24-hour room service is available.

Nearby Activities

An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Helicopter/airplane tours on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Hiking/biking trails nearby
  • Ski equipment rentals on site
  • Snow sports gear

Spa Services

Nescens Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you arrive at the property after hours, you'll need to check in at an alternate location: Concierge deskFront desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Guests arriving after hours will need to go to the following location to check in: Concierge desk
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 200 per night.

Pet Policy

  • Pets: CHF 40.00 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow regional sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.50 per night for guests aged 6-16 years old.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 40.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cervin
  • Cervin Palace
  • Mont Cervin
  • Mont Cervin Palace
  • Mont Cervin Palace Hotel
  • Mont Cervin Palace Hotel Zermatt
  • Mont Cervin Palace Zermatt
  • Mont Cervin Palace Hotel
  • Mont Cervin Palace Zermatt
  • Mont Cervin Palace Hotel Zermatt

You should know

  • Mont Cervin Palace offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in December and close in September.
  • Pool access available from 7:30 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of the Leading Hotels of the World.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5 stars.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.