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Hotel Ambassador Zermatt

Property class: 4
4-star hotel near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Ambassador Zermatt

Property entrance
Dinner served, fondue, garden views
Double Room, Mountain View (Matterhorn) | Balcony
1 Bed Room Suite in Suite | Balcony view
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Spissstrasse 10, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪5 min walk‬
  • Place, Zermatt - Furi
    ‪8 min walk‬
  • Airport, Sion (SIR)
    ‪97 min drive‬

Room options

View all photos for Double Room, Mountain View (Matterhorn)

Double Room, Mountain View (Matterhorn) | Premium bedding, pillowtop beds, minibar, in-room safe

Double Room, Mountain View (Matterhorn)

8.6 out of 10
Excellent
(7 reviews)
  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Double or Twin Room

7.4 out of 10
Good
(6 reviews)
  • Garden view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 Bed Room Suite in Suite

1 Bed Room Suite in Suite | Premium bedding, pillowtop beds, minibar, in-room safe

1 Bed Room Suite in Suite

9.8 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for 2 Room Suite in Family room

2 Room Suite in Family room | Premium bedding, pillowtop beds, minibar, in-room safe

2 Room Suite in Family room

9.8 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds

About the neighborhood

Zermatt

Close to the boardwalk/promenade.At this hotel, you'll be steps from Tour Monte Rosa and Zermatt Visitor Center. Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt Visitor Center - 2 min walk - 0.1 miles
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.3 miles
  • Matterhorn Museum - 8 min walk - 0.5 miles
  • Zermatt - Furi - 8 min walk - 0.5 miles

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Le Petit Royal - ‬4 min walk
  • ‪Backstage Hotel - ‬5 min walk
  • ‪Manud - ‬5 min walk
  • ‪Golden India - ‬3 min walk

About this property

Hotel Ambassador Zermatt

4-star hotel near Zermatt-Matterhorn Ski Paradise
Hotel Ambassador Zermatt offers its guests an indoor pool, a hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business center. A terrace, multilingual staff, and ski storage are also featured at the business-friendly Hotel Ambassador Zermatt.

This 4-star Zermatt hotel is smoke free.

  • 84 guestrooms or units
  • 3 buildings
  • Built in 1978
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Ambassador Zermatt offers 84 accommodations with minibars and safes. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Similar properties

Indoor pool
Alpen Resort & Spa Zermatt
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  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.7 out of 5, Exceptional, 520 reviews
$235 nightly
The price is $255
May 8 - May 9
Total with taxes and fees
Alpen Resort & Spa Zermatt

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of CHF 55
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 31 and December 10.

Access methods

Staffed front desk

Pets

  • Pets: CHF 15.00 per pet
  • Only dogs and cats are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for CHF 90 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 90 per night
  • Hosted evening meal: CHF 55

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Ambassador Hotel Zermatt
Ambassador Zermatt
Ambassador Zermatt Hotel
Hotel Ambassador Zermatt
Zermatt Ambassador Hotel
Hotel Ambassador Zermatt Hotel
Hotel Ambassador Zermatt Zermatt
Hotel Ambassador Zermatt Hotel Zermatt

Frequently asked questions

How close is Hotel Ambassador Zermatt to the airport?

Hotel Ambassador Zermatt is 50.1 mi (75-min drive) away from the Sion (SIR) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Ambassador Zermatt?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Hotel Ambassador Zermatt on May 18, 2026 start from $352, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Ambassador Zermatt have an airport shuttle?

Airport shuttle services are not available at Hotel Ambassador Zermatt.

Does Hotel Ambassador Zermatt offer free breakfast?

Hotel Ambassador Zermatt offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Ambassador Zermatt?

No, there is no casino at this hotel.

What time is check-in at Hotel Ambassador Zermatt?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Ambassador Zermatt?

Free parking is not available at this hotel.

Does Hotel Ambassador Zermatt have a pool?

Hotel Ambassador Zermatt features an indoor pool. One of the pools is closed seasonally each year from October 31 to December 10.

Does Hotel Ambassador Zermatt have a restaurant?

Hotel Ambassador Zermatt is home to Restaurant Tapas & Wine, which features fondue and garden views. One of the dining venues will be closed seasonally each year from October 31 to December 10.

Does Hotel Ambassador Zermatt have a spa?

There are no spa services available at this hotel.

How close is Hotel Ambassador Zermatt to downtown Zermatt?

Hotel Ambassador Zermatt is 0.4 mi away from Zermatt.

Hotel Ambassador Zermatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 320 out of 519 reviews
Rating 8 - Good. 153 out of 519 reviews
Rating 6 - Okay. 29 out of 519 reviews
Rating 4 - Poor. 11 out of 519 reviews
Rating 2 - Terrible. 6 out of 519 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great room. Clean and lovely view.
Stayed 1 night in Jan 2026

6/10 Okay

Chukwuma

The hotel was nice and comfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Breakfast was fabulous.
Stayed 1 night in Jan 2026

10/10 Excellent

alfredo

Liked: Cleanliness
Stayed 3 nights in Jan 2026

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is updated and well appointed. The rooms are small but optimized with storage. We had adjacent rooms with our teenage girls that connected along the outside balconies. The hotel is near the train station which was great upon arrival and departure. There is minimal noise from the train station that I only heard when the balcony door was ajaf. So, if you are a light sleeper, then request a room away from that section. The staff and breakfast were great.
Stayed 5 nights in Dec 2025

10/10 Excellent

Iliana

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2025

4/10 Poor

Whitney

Traveled with partner
Liked: Cleanliness
We stayed at Hotel Ambassador several years ago during COVID and felt it was only fair to give it another try. This trip was especially meaningful because we were celebrating our honeymoon, but unfortunately nothing was done to make the stay feel special, even after we mentioned the occasion to staff. Check-in was also disappointing. We arrived an hour early after 24 hours of travel and were told to return at the normal check-in time, which we completely understood. However, when we came back, our room still wasn’t ready. The “five minute wait” turned into an hour. We were also told our luggage would be waiting in the room, but when we arrived it wasn’t there. Only half of our bags were delivered after we called, and I eventually had to go downstairs to retrieve the rest because staff didn’t know which bags were ours. I also left an item on the breakfast table and was disappointed to learn that it was either discarded or stolen from lost and found bc it was left on the counter for anyone to grab. Breakfast itself did not feel like 4 star quality and felt more in line with a 2–3 star hotel. We also paid extra for a “Matterhorn view,” but the view was minimal and not worth the upgrade. On a positive note, the staff members were very friendly, and the location of the hotel was great. If we were to go back to Zermatt again, we’d definitely opt to stay somewhere else.
Stayed 6 nights in Dec 2025

2/10 Terrible

Carol

Stayed 2 nights in Dec 2025

10/10 Excellent

Estlin

Stayed 1 night in Dec 2025

10/10 Excellent

Nurunnajibah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jessica, St. Johns

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Hotel Ambassador Zermatt for 3-nights. The location is walkable distance to everything, and less than a 5 minute walk from the main train station. The property is clean, the staff was extremely friendly, and we loved having breakfast before starting our day on the slopes. Know that the sauna has limited hours, closing at 8pm. And most restaurants don't open for dinner until 6pm. We did not use the on-site restaurant but it looked really nice. Our room was great for the four of us, a 2-bedroom unit with a balcony towards the mountains with a Matterhorn view. We would absolutely stay here again. The price was just right and the location can't be beat. The walk to the Sunnegga-Rothorn tunnel entrance was about 10 minutes. There are two green bus stops 1 block away. Taxi services are available all around town and take card payments.
Exterior decorated for Christmas
Indoor pool
Sauna
Hot tub
Stayed 3 nights in Dec 2025

10/10 Excellent

Andriy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station, but quiet. View of Matterhorn from our room. Courteous, friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Clark, West Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views
Stayed 3 nights in Sep 2025

10/10 Excellent

Bonnie

Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Zermatt

Pretty hotel in the centre of Zermatt. The hotel facilities were great, really happy with the pool and sauna. Nearby dining options were plenty and great quality. Didn’t initially know Zermatt was car free but the shuttle from Täsch was easy and there was plenty of parking.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hoi Ni Hele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel

Brilliant hotel with friendly and helpful staffs, lovely room, great location and brilliant views
Stayed 1 night in Aug 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best view ever

The best view ever from our room - the Matterhorn! Disappointingly no air conditioning but it was unseasonably hot weather. Breakfast was varied and plentiful.
Stayed 1 night in Aug 2025

10/10 Excellent

Samir, West Lafayette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, convenient, friendly staff
Stayed 1 night in Aug 2025

8/10 Good

sanjay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff at breakfast was rude
Stayed 1 night in May 2025

10/10 Excellent

CECILE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

SURENDRAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the station. Nice spacious room.
Stayed 2 nights in Aug 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zermatt was definitely our favorite town. We only wish that we stayed longer. Your location is amazing and extremely convenient to town and the rail system.
Stayed 1 night in Jul 2025

8/10 Good

alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good conveniently located hotel
Stayed 1 night in Jul 2025

8/10 Good

Amit

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, breakfast is not best in class but decent, hotel has construction going on one side so was noisy. Some facilities like pool are shared with neighboring hotel. No air conditioning, but was cool enough at noise with all windows open.
Stayed 1 night in Jul 2025