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Hotel Alpina

2.0 star property
Hotel near Matterhorn Museum in Zermatt

Choose dates to view prices

Photo gallery for Hotel Alpina

Exterior
Daily buffet breakfast (CHF 25 per person)
In-room safe, desk, cribs/infant beds, free WiFi
Property grounds
Property grounds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
5 Englischer Viertel, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪2 min walk‬
  • Place, Zermatt-Furi Gondola
    ‪10 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Triple Room

Triple Room | In-room safe, desk, cribs/infant beds, free WiFi

Triple Room

7.6 out of 10
Good
(9 reviews)
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Double Room

8.4 out of 10
Very good
(22 reviews)
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Double Room

Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Double Room

8.6 out of 10
Excellent
(27 reviews)
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom | In-room safe, desk, cribs/infant beds, free WiFi

Single Room with Shared Bathroom

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Single Room

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Zermatt

In Zermatt .At this hotel, you'll be steps from Matterhorn Museum and within a 15-minute walk of Forest Fun Park. Golf Club Matterhorn is also in the area.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 2 min walk - 0.1 miles
  • Zermatt - Furi - 2 min walk - 0.1 miles
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.3 miles
  • Zermatt-Furi Gondola - 10 min walk - 0.5 miles

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Walliserkanne - ‬4 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Elsie Bar - ‬2 min walk

About this property

Hotel Alpina

Hotel near Matterhorn Museum in Zermatt
As a guest of Hotel Alpina, you'll find a library, a terrace, and ski storage. Public spaces have free WiFi. Hotel Alpina also features tour/ticket assistance, a garden, and a picnic area.

This Zermatt hotel is smoke free.

  • 23 guestrooms or units
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site
Hotel Alpina offers 23 accommodations with safes. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.

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Property amenities

Family friendly

  • Crib (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Accessibility

  • No elevator

Room amenities

Entertainment

  • 66-cm TV

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for CHF 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, Diners Club, JCB International, Union Pay, debit cards, and cash. Air conditioning is not provided. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Frequently asked questions

Does Hotel Alpina have an airport shuttle?

Airport shuttle services are not available at Hotel Alpina.

How much does it cost to stay at Hotel Alpina?

As of Oct 21, 2025, prices found for a 1-night stay for 2 adults at Hotel Alpina on Nov 3, 2025 start from $145.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Alpina offer free breakfast?

Free breakfast isn’t provided at Hotel Alpina, but buffet breakfast is offered for a fee of CHF 25 for adults and CHF 25 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Hotel Alpina?

No, there is no casino at this hotel.

What time is check-in at Hotel Alpina?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM.

Is there free parking at Hotel Alpina?

Free parking is not available at this hotel.

Does Hotel Alpina have a pool?

Hotel Alpina does not have a pool.

Does Hotel Alpina have a spa?

There are no spa services available at this hotel.

How close is Hotel Alpina to downtown Zermatt?

Hotel Alpina is 0.1 mi away from Zermatt.

Hotel Alpina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 221 out of 443 reviews
Rating 8 - Good. 137 out of 443 reviews
Rating 6 - Okay. 54 out of 443 reviews
Rating 4 - Poor. 16 out of 443 reviews
Rating 2 - Terrible. 15 out of 443 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alice, Boonville

Traveled with family
Liked: Cleanliness, staff & service
Good for the value. Goo lication
Stayed 1 night in Sep 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2025

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, a little dated but clean and comfortable.
Stayed 1 night in Jul 2025

6/10 Okay

Philip

Traveled with partner
Liked: Staff & service
The staff and the service was nice. The location in the English Quarter was as expected and desired, 1 minute from the main commerce area. The all wood room (including the ceiling) was a nice touch, as were the old fashioned windows Unfortunately the small old elevator kept going inoperative when the 3rd floor door wouldn't register as closed, forcing my wife with bad knee and cane to work up stairs multiple times until I figured out the source of the problem. The bathroom was modern but not all was clean. The wardrobe latch was broken, but we didn't use it. This is a very popular tourist town with a wide variety of hotel options. To compete, Hotel Alpina needs to add a few more touches.
Stayed 1 night in Jul 2025

2/10 Terrible

Dharminder

Stayed 1 night in Jul 2025

6/10 Okay

Jerald

Traveled with family
Our room on the top floor was really old; the mattress was very thin; bathroom was old and outdated. Room didn’t have a coffee machine and when asked at the front desk: the staff commented that it’s because the hotel is only second class despite paying such a high price
Stayed 1 night in Jun 2025

8/10 Good

Keith

Stayed 2 nights in Jun 2025

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Zhihua

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything just I wish to have a kettle in the room
Stayed 2 nights in Jun 2025

8/10 Good

Jacqueline

Traveled with partner
Disliked: Property conditions & facilities
Good location for the train stations. Easy to find.
Stayed 1 night in Jun 2025

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came to Zermatt for the first time, staff were so friendly and accommodating. They provided us information on best places to eat and to see. We arrived with our pram & 2 suitcases, staff were very helpful in helping us get to our room. The views from the hotel are amazing.
Stayed 2 nights in Jun 2025

8/10 Good

Robert

Traveled with family
Liked: Property conditions & facilities
Good Hotel. Water pressure not the best.
Stayed 2 nights in Jun 2025

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Although the hotel is dated and basic, it was really clean and in a great location. Check in was easy and we had a great time.
Stayed 3 nights in May 2025

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Stayed 2 nights in Jun 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

8/10 Good

Christopher

Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Check in and out was easy and good. Reception nice room n area were also very nice. Location is excellent. The only thing I didn’t like was the cleaning crew in the morning are very noisy and not considerate of those still in the room . Talking very loud and banging things around. It’s a very nice place and a good basic stay.
Stayed 1 night in May 2025

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was particularly friendly and helpful!
Stayed 2 nights in May 2025

10/10 Excellent

Mary Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. The reception lady let us check in early. I love the view that we have and how close it is to the station.
Stayed 1 night in May 2025

4/10 Poor

Edwin

Disliked: Property conditions & facilities, room comfort

Odd position of the power sockets

The room is clean, the toilet cover is broken, one of the bed the end penal is broken and coming apart. Poor ventilation. The power sockets are in the very odd position. Especially the on in the bathroom. It is in between grasp of the toilet flashing and the sink mirror
Stayed 3 nights in May 2025

10/10 Excellent

Ki Don

Stayed 2 nights in May 2025

10/10 Excellent

Jing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it.
Stayed 3 nights in May 2025

6/10 Okay

Mike

Disliked: Property conditions & facilities, room comfort

Never again

I would choose a different hotel.
Stayed 3 nights in May 2025

10/10 Excellent

Francisco

Stayed 1 night in May 2025

10/10 Excellent

Eunji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean great property, good value for money
Stayed 1 night in May 2025