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Quality Inn University

2.5-star property
5719 University Pkwy, Winston-Salem, NC 1-855-201-7819
2.8 out of 5
See all 19 travelocity Reviews

"My husband and I stayed here while having work done on our house. We had to extend our stay another day. There was no problem with that; but the front ... " More

By a verified traveler on Tue 08 Sep 2020

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Hotel Description

Hotel near Wake Forest University in Winston-Salem

In Winston-Salem

Within 3 miles (5 km) of this Winston-Salem hotel, you'll find Wake Forest University and SciWorks. Benton Convention Center and Lawrence Joel Veterans Memorial Coliseum are also within 6 miles (10 km).

Free perks

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 113 guestrooms also offer free WiFi and flat-screen TVs. Other amenities include free wired Internet, coffee/tea makers, and free newspapers.

Room, 1 Double Bed, Accessible, Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$58* Per night/room Oct 31 - Nov 1

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Quality Inn University ratings based on 19 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Quality Inn University

Everyone (8) Couples (1)
1 out of 5
AWFUL! Spend your money elsewhere. I was met in the lobby by a child asking for money.....sad situation, I respectfully declined. The room, bathroom was FILTHY, I'll post pics.

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jun 23, 2021 by Management

Thank you for letting us know. We apologize about these problems. We value your comments.

2 out of 5

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 14, 2021 by Management

Thank you for your feedback. We apologize for missing some things to make your stay more enjoyable.

1 out of 5
The front door was locked to the hotel. Their instructions didn’t work. I had to wait for someone to exit before I could go in. Burn marks on the blanket, which reeked of cigaretttes in a non smoking room. Burn marks on the dirty carpet. Filthy coffee maker. One worn out towel in the bathroom. Entry door to room extremely hard to close. Phone number to call manager “not in service”. If it hadn’t pre-paid, I would have cancelled and slept in the car.

Posted by , from Ann Arbor, mi on Jan 5, 2021

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Comment from Hotel Management

Jan 6, 2021 by Management

We value these comments. We apologize about these issues and for any inconvenience. Thank you for your stay.

3 out of 5
My husband and I stayed here while having work done on our house. We had to extend our stay another day. There was no problem with that; but the front desk staff kept calling for me to bring my credit card to the desk while I was trying to get dressed. The handyman/housekeeper yelled at me when I answered the door. It is disappointing, because I like the hotel and the room. It's a good value.

Posted by on Sep 8, 2020

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Comment from Hotel Management

Sep 19, 2020 by Management

We apologize for not working through this issue in a better manner. We are working on streamlining this process. Thank you for letting us know.

4 out of 5
Staff was SUPER friendly however it was not the cleanest hotel room I ever stayed in. The common areas were very neat & clean, however, the room has dust, hair, stains on the linens and overall "not been cleaned" feel :(

Posted by , from North Carolina on Oct 15, 2018

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1 out of 5

The quality was there but it was bad!

Pros: Phyllis, who worked the front desk at night, was very helpful,
Cons: Management and the franchise owner could do more the meet the expectations one has from the word "Quality" in the name of Quality Inn!!!!!!!!!!!
Location: Location was acceptable, normal fast food restaurants near by, difficult to maneuver a vehicle to go into Winston-Salem.
First room was unacceptable. Toilet ran continuously, hair in tub drain, ants on door, numbers missing from room telephone, and safe was locked. Second room was acceptable at first. Then came the night,,,one wall lamp came on four (4) times for no known reason, when running, the air conditioner compressor sounded like a Harley Davidson motorcycle at idle, had to hold the handle down on the toilet to get it to completely flush, and the safe was locked, The night light near the sink had to be blocked because it reflected off the mirror onto the bed. The next morning figured could unplug the wall lamp that periodically came on for no reason. With the free breakfast one gets what they pay for --- in one word BAD. Had bad internet connection had to get help two different days to get a connection

Posted by , from Pittsburgh, PA on Aug 28, 2018

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4 out of 5

clean but small

Pros: Good price, and clean.
Cons: Updated Iron and Ironing board, Tv remotes, and desk chair.
Location: Plenty of restaurants around the Motel and some even walking distances. Walmart express not too far from the Motel either.
The room was a King but it was so small. But the staff were nice. The room was clean, tidy. The desk chair was broken. I was afraid for either of us to sit in it, but the room did have a nice comfortable LR chair to sit in. The TV remote didn't work and there was no Iron in the closet with the Ironing board. The Ironing Board was broke also. The Bathroom was nice and clean. Didn't leave enough towels forr night and morning showers. But over all it was a nice place to stay. If we ever in the area again we will stay there.

Posted by , from Gibsonville, NC on Feb 12, 2018

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1 out of 5

The Worst Hotel...EVER!

Pros: Can't think of a thing.
Cons: Almost everything.
Location: Don't know.
I was so excited about traveling to NC to play at a festival with my band from long ago. Reservations were made more than a week in advance and I was assured that I would be afforded an accessible room which had a bench in the shower and a roll-away bed for a buddy I was traveling with. To insure these things were done, my wife called the hotel the morning we left and was told everything was ready for us. We arrived at 1am (10 hours after our room was supposed to be ready) and nothing was as promised. There was no bench in the shower and there was no roll-away in the room. There was, however, an ottoman and a chair that I kept requesting be removed because of the smallness of the room but the gentleman who was sent to help us said he couldn't do that. Finally, I was brought a conference room chair to put in the bathtub that I could sit on while showering. The roll-away which we eventually received was a piece of junk. We requested extra towels which they promised to bring but never did. PLEASE, anyone who is thinking about making reservations at this hotel...DON'T! The management here needs to be reminded of the "Americans with Disabilities Act" because they do NOT have adequate facilities for the handicapped.

Posted by , from Ohio on May 3, 2016

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2 out of 5

OK for the money

Pros: The price.
Cons: Over all upkeep of grounds and rooms, training staff in courtesy, they also need some major computer upgrades to improve check-in time.
Location: Everything you could need in the way of chain stores, grocery, office supply, movies etc. Close to downtown
For the price that we were able to get this hotel room for- it was fine. But we definitely wouldn't come back. Check in took a very very long time with long lines. The staff that night were decently friendly. the next day when we needed to use the "business computer" in the lobby to print a speech for a wedding- the computer didn't work and the staff member was very unhelpful and at times just rude- answering the phone as I was in the middle of asking a question. Ultimately- she sent us up the road to Staples for our printing needs. Overall- I've seen better Quality Inn's - just not great upkeep over all.

Posted by , from NC on Oct 12, 2015

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4 out of 5

Not bad for one night

Other than the moldy bathroom ceiling and musty smell, this was just right for a one night stay as we were traveling to our destination. Great location with lots of shopping, dining and entertainment nearby. Breakfast was what you'd expect, beds were average and room was comfortable for a quick stay.

Posted by , from Lima, OH on Aug 2, 2013

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About the Quality Inn University

Location 5719 University Pkwy, Winston-Salem, NC 27105

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Quality Inn University offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available. The business-friendly Quality Inn University also features coffee/tea in a common area, complimentary newspapers in the lobby, and a front desk safe. Self parking is free. Smoking is allowed in designated areas at this Winston-Salem hotel.

  • 113 guestrooms or units
  • 2 levels
  • 3 buildings
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Quality Inn University offers 113 accommodations with complimentary newspapers and coffee/tea makers. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Pet Policy

  • Pets: USD 35 per pet, per stay
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn University Winston-Salem
  • Quality University Winston-Salem
  • Quality Inn University Hotel
  • Quality Inn University Winston-Salem
  • Quality Inn University Hotel Winston-Salem

You should know

  • Pool access available from 10 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.