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"My room had no refrigerator or microwave I don’t understand that , here again , I cannot choose my room " More

By a verified traveler on Thu 16 Sep 2021

Hotel Description

Hotel near Grand Opera House, connected to a shopping center in Wilmington

In suburbs

Within 6 miles (10 km) of this hotel, you'll find Grand Opera House and Eden Park. Linvilla Orchards and Longwood Gardens are within 12 miles (20 km).

Renovated in 2016

This hotel features an outdoor pool and a fitness center. Enjoy the spa tub and perks like free self parking and free WiFi. Express check-in, express check-out, and free newspapers are also on offer.

Free WiFi, cable TV

The 95 guestrooms have TVs with cable channels and offer free WiFi and coffee/tea makers. Other amenities include DVD players, free local calls, and hair dryers.

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$99* Per night/room Sep 26 - Sep 27

Executive Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Business Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western Brandywine Valley ratings based on 26 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Brandywine Valley

Everyone (11) Couples (2) Family (2)
4 out of 5
Slept like a baby

Posted by on Sep 18, 2021

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3 out of 5
My room had no refrigerator or microwave I don’t understand that , here again , I cannot choose my room

Posted by on Sep 16, 2021

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4 out of 5
I know the area

Posted by on Aug 31, 2021

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4 out of 5
Close to work , close to restaurants, close to stores Overall clean and staff accommodating , room Acceptable, would stay again

Posted by on Aug 25, 2021

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Comment from Hotel Management

Aug 25, 2021 by Dp

Thank you for your feedback

1 out of 5
The property was not well kept steps were dirty , puddles of water by the vending machines and floor tiles missing or damaged. The toilet had urin on the seat and room had strong cigarette smell.

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 10, 2021 by Dp

Thank you for your feedback. We will be addressing your concerns

1 out of 5
Awful....dirty, smelled of smoke. Front desk staff rude. Over priced....terrible experience

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 20, 2021 by Dp

Thank you for your feedback. We will be addressing your concerns

1 out of 5

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 24, 2021 by Guest Services

Thank you for taking the time to write your review. it is disheartening to learn you did mot enjoy your stay. review like yours are helpful in our ambition to continuously improve. i hope you will return in the future to see our improvements

4 out of 5
First stay at a Sure Stay by Best Western I was expecting more of a Red Roof Inn but to my surprise the facility was amazingly very neat, clean and I felt safe staying alone as a woman. The amenities were greatly appreciated but the breakfast quality did not match the visit quality. The food could have tasted better perhaps just high end pastries instead of plastic eggs. The OJ was the best! I liked that I could take fresh fruit with me!

Posted by on Oct 25, 2019

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Comment from Hotel Management

Oct 27, 2019 by Guest Services

Thank you for your review! We will take everything under consideration. And we hope you will stay again.

4 out of 5
Friendly staff, nice breakfast Dated rooms, but clean

Posted by on Oct 25, 2019

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Comment from Hotel Management

Oct 27, 2019 by Guest Services

Thank you for your review.

3 out of 5
Bathroom needs so refresh hair and dirt in corners

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 13, 2019 by Guest Services

Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

About the SureStay Plus Hotel by Best Western Brandywine Valley

Location 1807 Concord Pike, Wilmington, DE 19803

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SureStay Plus Hotel by Best Western Brandywine Valley offers its guests an outdoor pool, a spa tub, and a fitness center. Public spaces have free WiFi. SureStay Plus Hotel by Best Western Brandywine Valley also features complimentary newspapers in the lobby, express check-in, and express check-out. Self parking is free. A complete renovation of SureStay Plus Hotel by Best Western Brandywine Valley was completed in August 2016. This Wilmington hotel is smoke free.

  • 95 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1982
  • Conference space
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Wilmington, DE (ZWI-Wilmington Train Station) (7.2 km / 4.5 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Brandywine Valley offers 95 air-conditioned accommodations with DVD players and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Television
  • Cable channels
  • DVD player
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 5.0 per day.

Pet Policy

  • Pets: USD 15 per pet, per night
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Crib (infant bed) fee: USD 5.0 per day
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Brandywine
  • Best Western Brandywine Inn
  • Best Western Brandywine Valley
  • SureStay Plus Hotel Brandywine Valley Wilmington
  • Best Western Plus Brandywine
  • Best Western Plus Brandywine Valley
  • SureStay Plus Brandywine Valley Wilmington
  • Best Western Plus Brandywine Valley Inn Wilmington
  • Best Western Plus Brandywine Valley Wilmington
  • Best Western Brandywine Valley Inn Wilmington
  • Best Western Brandywine Valley Wilmington
  • Best Western Brandywine Valley Hotel Wilmington
  • Best Western Wilmington
  • Brandywine Valley Inn Wilmington
  • Brandywine Valley Wilmington
  • SureStay Plus Brandywine Valley
  • SureStay Plus Hotel Brandywine Valley Best Western Wilmington
  • SureStay Plus Hotel Brandywine Valley Best Western
  • SureStay Plus Brandywine Valley Best Western Wilmington
  • SureStay Plus Brandywine Valley Best Western
  • SureStay Plus Hotel by Best Western Brandywine Valley Hotel
  • SureStay Plus Hotel by Best Western Brandywine Valley Wilmington

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.