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"We got this hotel as a spur of the moment type deal thinking it would have been alright, and it was. The location was kind of sketchy. I think we saw ... " More

By VancouverBC2012, from Yakima, WA, USA on Sat 30 Jun 2012

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Hotel Description

Hotel perfectly located for exploring Vancouver

City center stay

Your stay at this East Side hotel places you within 2 miles (3 km) of Central Park and Burnaby Hospital. Crystal Mall and Metropolis at Metrotown are also within 3 miles (5 km).

Fitness center

This hotel features a gym and a spa tub. Business travelers can take advantage of the free WiFi in public areas. Enjoy the sauna and perks like free self parking.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$128* Per night/room Oct 16 - Oct 17

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cassandra Hotel ratings based on 43 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Cassandra Hotel

Everyone (2)
1 out of 5
Hotel is a dump! Dirty, run down and smelly. For $174.00 a night...FORGET IT! HORRIBLE!

Posted by on Oct 6, 2019

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2 out of 5

Not worth $210 CD!

Pros: It was available.
Cons: Condition of the hotel in general with very basic amenities, such as additional covers in freezing rooms, wi-fi availability, customer service.
This hotel is not a place I would recommend for many reasons already stated in other reviews. Certainly not worth the money we paid ($160 US/night). I don't believe we will ever return to it.

Posted by , from Seattle on Sep 6, 2016

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1 out of 5

Unclean and a terrible odor

The staff was friendly, but the hotel room was supposed to be smoke-free. When we opened the door the smell of smoke slapped you across the face. The hotel was booked for the night so we could not change rooms. Thank goodness the window opened. Also, the carpets were cream with gross stains all over them. Yuck :-(

Posted by , from Denver, CO on Jul 15, 2013

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2 out of 5

This hotel's location worked for us under unusual circumstances - it would not be a location in which we would stay otherwise

The bathroom was a bit of a disaster and they had to replace a missing ironing board and iron, but for the money and the purpose for which we needed it, it was adequate. I would not recommend it for a vacation....

Posted by , from Tustin, CA, USA on Aug 13, 2012

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3 out of 5

If your a gambler, take it!

Pros: elevator was fast, there was one friendly staff, parking garage is free!
Cons: No free Internet, Noisy, smelled funny, tv had no remote, bathroom ceiling had mold, bathroom cabinet was nailed shut
We got this hotel as a spur of the moment type deal thinking it would have been alright, and it was. The location was kind of sketchy. I think we saw about 8 "working women" during our stay here. Although I should mention they were all at least 4 blocks away from the hotel. We never did ask about the pool, but it looked amazing in the pictures. The garage was probably the coolest part, as you can park your car under the hotel and use the room card to get in. However, there were some cars in there that were collecting dust... Which left me wondering... Fyi, you have to pay for the wifi, and the DVD player connected to the tv doesnt have a remote. The room itself had a moldy smell to it, and the pillows smelled funny. I guess if your into that it works. Oh, and the ceiling of the bath didn't look pleasant either. However, you can avoid this by not looking up. The day I checked out I was expected to be treated with the same hospitality of the person that checked us in. To my surprise we were actually checked out in the kindest and quickest way possible. This person is probably the only reason why this review won't get 1 star. I guess I should also mention that even though we had the hotel for 3 days and 2 nights, we were only in it for a total of 10hrs, which were alright. I probably won't ever go back to this hotel, but that doesn't mean you shouldn't give it a try!

Posted by , from Yakima, WA, USA on Jun 30, 2012

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5 out of 5

Affordable, great for road trips!

Pros: Close restaurants, Free Internet, Quiet
Cons: place is a bit old but cheap~~
My friends and I just wanted to have a weekend road trip and we decided to go to Vancouver and do a little shopping at that Metro city mall and that PNE theme park!! Great location and great price for our 2 nights stay! It has everything we need, free wifi, secure parking and very helpful staff!!! <3 Definitely considerable for our next road trip ;)

Posted by , from Seattle, WA on Oct 27, 2011

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1 out of 5


Pros: Free Internet
Cons: Noisy, not a good part of town, lobby and room stinks, dirty and noisy
This hotel was a dump!!Dont know where the nighttime picture is taken from cause its not this hotel. The room was dirty. They must keep this room just for "fools like me" that think we are getting a good deal on a nice hotel. The view from this room was 3 rooftop ac units with trash underneath them. The lobby smelled of mold and the room of cigarettes. The ceiling in the 2nd story hallway was being "worked on". They had a 12 inch strip cut most of the way down the hall and the wiring and insulation were hanging out. The ceiling in our room (the floor in the room above us) was so squeeky it was rediculous. We left at 8am there was no coffee, no juice, no nothing in the lobby for this "continental breakfast". I asked for washcloths twice and never actually received them. Oh yah, and the TV. What a joke. It was some old 21inch tv that sat on the dresser across the room. It was so small and far away we could hardly see it. This hotel is obviously trying to cheat out of towners like myself. DO NOT STAY HERE........

Posted by on Aug 14, 2011

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1 out of 5

Highly overpriced; poor service, rooms uncleaned, poor facility for "continental breakfast"

Cons: Nothing close, Poor breakfast
This hotel is highly overpriced for facilities provided. Our room was not cleaned at all, 2 days out of 6. We had 3 people registered for the room, but had to request the 3rd towel every day; and sometimes do without. They provided only a muffin, and juice box to take out as a "continental breakfast". No napkins, no seating. The room had damage on walls and carpet that was unrepaired.

Posted by on Jul 16, 2011

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4 out of 5

breakfast is not included like they advertise

Pros: Free Internet, Quiet
Cons: Nothing close, no breakfast
during my 4 night stay, the room was only cleaned once. I complained to the staff about it and I was told that the cleaning staff was new and hadn't been familiar with her work yet. Also the breakfast was not included like it advertised because of their restaurant was being renovated. I wasn't told until I got there, and the breakfast was actually the main reason when I chose hotels. Other than these two cons, I was satisfied with my stay. The hotel was 10 min walking to the skytrain and in a quiet neighborhood.

Posted by , from NYC on May 11, 2011

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5 out of 5

The staff in the hotel is very friendly and helpful, rooms are clean.

Pros: Close restaurants, Quiet, friendly staff
The staff in the hotel is very friendly and also very helpful. The hotel is in an save area and the room it self was perfect. Bus stop is right in front of the hotel. You do need to use bus or car to go to shops that was the only min point for this hotel. The 2 restaurants next to the hotel( White spot) where a blessing if you come in the hotel and are to tired to go out for dinner.Overall I would pick this hotel again if I was to travel to Vancouver.

Posted by , from Netherlands Antilles on Apr 12, 2011

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Renovations + Closures

The following facilities or services will be unavailable from July 28 2022 to April 30 2023 (dates subject to change):

  • Fitness facilities
  • Sauna
  • Spa tub

Property Features

Cassandra Hotel offers its guests a spa tub, a sauna, and a fitness center. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and a garden are also featured at the business-friendly Cassandra Hotel. Self parking is free. This Vancouver hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 3 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Microwave


Available in some public areas: Free WiFi


Long-term parking (surcharge) , Free self parking


  • Train station: Vancouver Rocky Mountaineer Station (6.1 km / 3.8 mi)
  • Metro station: Joyce-Collingwood Station (0.9 km / 0.6 mi)
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Cassandra Hotel offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. 36-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a spa tub, a sauna, and a fitness center.

  • Golfing nearby


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:30 PM
  • Minimum check-in age is: 19

Special check-in instructions:

The front desk is open daily from 4:00 PM - 10:30 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 4:00 PM - 10:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays


Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: CAD 50 (subject to availability)
  • Late check-out fee: CAD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cassandra Hotel
  • Cassandra Hotel Vancouver
  • Cassandra Vancouver
  • Hotel Cassandra
  • Cassandra Hotel Hotel
  • Cassandra Hotel Vancouver
  • Cassandra Hotel Hotel Vancouver

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.