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5.0 out of 5

"We absolutely loved staying here. Has a great jungle vibe and great access to the beach. Food was excellent and fresh. Service was great. It reall ... " More

By a verified traveler on Mon 13 May 2019

Hotel Description

3-star beachfront hotel near Tulum Beach

On the beach

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Tulum Beach and within 2 miles (3 km) of Tulum National Park. Sian Ka'an Biosphere Reserve and Playa Paraiso are also within 3 miles (5 km).

Dining options, 2 bars/lounges

This hotel's 2 restaurants, 2 bars/lounges, and outdoor pool are some of the featured amenities. Guests will appreciate free perks like free self parking and WiFi in public areas. A terrace, a garden, and a snack bar/deli are also on offer.

Free WiFi

In addition to free WiFi, the 35 guestrooms offer room service and free bottled water. Other amenities include in-room massages, ceiling fans, and showers. Change of towels is available on request.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$92* Per night/room Aug 3 - Aug 4

Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Beachfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Beach View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

2 Double beds room, jungle view

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Zulum ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Zulum

Everyone (1) Couples (1)
5 out of 5
We absolutely loved staying here. Has a great jungle vibe and great access to the beach. Food was excellent and fresh. Service was great. It really holds true to the spirit and vibe of Tulum. I would totally stay here again!

Posted by on May 13, 2019

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Comment from Hotel Management

May 15, 2019 by Adriana

Dear Guest We appreciate your review, thanks for coming with us was a pleasure to serve you. Please come back soon. Best REgards

5 out of 5
Absolutely beautiful place, got to meet the owner and his wife, they're the coolest. If I had to find something to complain about, I guess the wifi in my room was spotty, but you're on a beach in Tulum, what the hell are you doing spending more time than necessary in doors? 10/10 across the board

Posted by on Apr 28, 2019

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Comment from Hotel Management

May 6, 2019 by Reception

Dear Guest Was a pleasure for us to serve you and thanks for coming with us, appreciate your review. Best Regards

Property Features

There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Zulum. Self parking is free. Smoking is allowed in designated areas at this 3-star Tulum hotel.

  • 35 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (123 km / 76.4 mi)
  • Parking: Free self parking

Room Amenities

Hotel Zulum offers 35 accommodations with complimentary bottled water and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Shower
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Toiletries (free)
  • Ceiling fan
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Zulum - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 8 and younger are not allowed at this property. All guests older than 8 are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 750 per pet, per day
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Please note, some room types at this property are not available when booking a stay with children.
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 750 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Zulum
  • Hotel Zulum tulum
  • Zulum
  • Zulum Hotel
  • Zulum tulum
  • Hotel Zulum Hotel
  • Hotel Zulum Tulum
  • Hotel Zulum Hotel Tulum

You should know

  • Children 8 years old and younger aren't allowed at this property.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.