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Hotel East 21 Tokyo

4-star property
6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to 1-855-201-7819
5.0 out of 5
Exceptional!
See all 5 travelocity Reviews

"This was a great hotel. It was clean and the staff is amazing, there are a lot of food options all around the hotel. I wish the pool had been open and ... " More

By a verified traveler on Thu 31 Mar 2022

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Hotel Description

4-star hotel near Kiyosumi Garden

Heart of Tokyo

Your stay at this Koto hotel places you within 3 miles (5 km) of Kiyosumi Garden and KidZania Tokyo. Also, Tokyo Sky Tree is within 3 miles (5 km) and Tokyo Imperial Palace is within 6 miles (10 km).

Multiple dining options

This hotel features 4 restaurants and a seasonal outdoor pool. Traveling on business? Take advantage of the 7 conference rooms, free WiFi in public areas, and airport shuttle. Free train station drop-off is offered as well.

[Smoking] Small Double (15sqm) (Lower Level)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
$60* Per night/room Sep 8 - Sep 9

[Non-Smoking] Concept Room (Tokyo Skytree View)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

[Non-Smoking] Superior Twin Room (For 2 People) (Available Only 1 room on the same floor)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

[Non-Smoking] Deluxe Double Room (Single Use)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

[Non-Smoking] Small Double (19.5spm)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

[Non-Smoking] Superior Twin Room (Single Use) (Available Only 1 room on the same floor)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel East 21 Tokyo ratings based on 5 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel East 21 Tokyo

Everyone (1) Family (4)
5 out of 5
This was a great hotel. It was clean and the staff is amazing, there are a lot of food options all around the hotel. I wish the pool had been open and I also wish the hotel was a little closer to the train stations.

Posted by on Mar 31, 2022

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Comment from Hotel Management

Apr 1, 2022 by Web sales

Thank you for staying at Hotel East 21 Tokyo. We will do my best not to forget the spirit of hospitality so that you can stay comfortably. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

5 out of 5
The room is very spacious and comfortable, a bit far from the action

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Web Sales

Thank you for staying at Hotel East 21 Tokyo. We are glad that you gave me a high evaluation. Our hotel is a little far from the nearest subway station, but there is a free shuttle bus from the hotel to the nearest Toyocho station, so please use it next time you stay. I'm looking forward to seeing you again. Best regards.

5 out of 5
Amazing, friendly, inviting, accommodating, had a wonderful stay would stay again for sure

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 30, 2019 by Web Sales

Thank you for staying at Hotel East 21 Tokyo. We will continue to support you so that you can stay comfortably in our hotel. When you come to Japan again, please come to Hotel East 21 Tokyo. We look forward to seeing you again. Best regards.

5 out of 5
Very clean rooms, excellent amenities, very nice traditional Japanese bathroom separated from the toilet, very polite and helpful staff.

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by Web Sales

Thank you for staying at Hotel East 21 Tokyo. We are glad you like our hotel room. We will continue to improve service so that we can continue comfortably in the future.If you visit to Japan next time, please come to our Hotel again.We will be to help you so that your trip becomes splendid too. Best Regards.

5 out of 5

Beautiful Hotel- Central Location

Pros: Centrally located to all our visit locations, beautiful hotel all around, street level convenience shopping and food, and only a few blocks from TM.
Cons: Local area maps and details were not enough, slightly confusing.
Location: To do nearby: Tokyo Disney Resorts, Tokyo SkyTree, Ueno Park (zoo, temples, and museums), and shopping in Ginza, Aoyama, and Shibuya.
Visiting Tokyo- Disney Resorts, Ueno Park, and Shibuya shopping. This was a beautiful hotel with Disney good Neighbor Shuttle Bus, safe for travel with kids. Convenience shopping, food, and banking just downstairs. Only a few blocks from the Tokyo Metro Station to get to all other shopping (including Ginza and Aoyama), sightseeing destinations, and not too far from the JR Shinkansen station. Shuttle to Tokyo SkyTree (although we had not time and not on our itinerary to go). Room was clean and staff was friendly and helpful. We had no time to experience in house dining, pool, or spa, since we were busy in the city. Highly recommend Hotel East 21 Tokyo.

Posted by , from Saipan, CNMI on Jun 23, 2016

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Comment from Hotel Management

Jun 30, 2016 by Shimada

Thank you for staying Hotel East21 Tokyo and taking your time to write review about us. Did you can relax in your room?I am glad to you go to various places in Tokyo. Next time I hope to go to Tokyo Sky Tree. We hope you may consider to stay with us once again in your next visit to Japan. We look forward to the opportunity of welcoming you again. Best regards.

About the Hotel East 21 Tokyo

Location 6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to 135-0016

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed between October and June:

  • Swimming pool

Property Features

There are 4 restaurants on site, along with a coffee shop/café. WiFi is free in public spaces. There are 7 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A seasonal outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Hotel East 21 Tokyo. The hotel can provide concierge services and wedding services. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Tokyo hotel.

  • 394 guestrooms or units
  • 21 levels
  • 4 dining venues
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Coffee shop

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Kinshicho Station (2.6 km / 1.6 mi)
  • Metro station: Toyocho Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel East 21 Tokyo offers 394 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters. Guests can surf the web using the complimentary wired and wireless Internet access. Bathrooms include shower/tub combinations, toilets with an electronic bidet, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Television
  • Refrigerator
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.

Brasserie Harmony - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.

Toen - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Sazanka - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Kiba Teppanyaki - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Un Bakery Shop - This café serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Guests under 18 years old are not allowed in the health club or fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in times vary by room type. Guests booked in room types indicating 9 PM check-in should arrive at that time.

Children under 3 years old are not permitted in the outdoor garden pool.

Meals are not included in the room rate for children ages 6 and younger included in the reservation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free, per registered adult, when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests are charged a fee per visit for fitness facilities, including indoor and outdoor pools.

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

To access the health club facilities (pool, fitness center, sauna, spa tub), guests must pay the listed per person service fee, and the listed facility fee per entry. The service fee comprises the initial health club member fee and the yearly membership fee. Non-members are not permitted to use the health club.

The outdoor garden pool fee ranges from JPY 4400 to 6600 per adult and JPY 2200 to 3300 per child, to access the pool area noon - 4 PM, July 9 - September 24, 2022. Guests must access the pool by 3 PM. Due to COVID-19, access to the pool is limited and subject to availability.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • Service fee: 10 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: JPY 3050 for adults and JPY 1500 for children (approximately)
  • Airport shuttle fee: JPY 1000 per person (one-way)
  • Airport shuttle fee per child: JPY 500 (one-way), (from 6 to 12 years old)
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Pool fee: JPY 6600
  • Facilities fee: JPY 13200 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • East 21 Tokyo
  • Hotel East 21 Tokyo
  • Tokyo East 21
  • Tokyo East 21 Hotel
  • Hotel East 21
  • East 21 Tokyo Koto
  • East 21 Tokyo Hotel
  • Hotel East 21 Tokyo Japan
  • Hotel East 21 Tokyo Hotel
  • Hotel East 21 Tokyo Tokyo
  • Hotel East 21 Tokyo Hotel Tokyo

You should know

  • The seasonal pool will open July 09 and close September 24.
  • One child 6 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.