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Arbor Suites at the Mall

2-star property
1550 E Raynell Pl, Springfield, MO 1-855-201-7819
3.5 out of 5
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See all 37 travelocity Reviews

"A well appointed suite, very comfortable. " More

By a verified traveler on Sun 11 Jul 2021

Points Of Interest

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Hotel Description

Springfield apartment with kitchen

In shopping district

Within a 15-minute walk of the aparthotel, you'll find Battlefield Mall and Clarke Surgical Center. Mercy Children's Hospital and Mercy Hospital Springfield are also within 2 miles (3 km).

Renovated in 2017

This aparthotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a terrace, and a garden are also offered.

Free WiFi, kitchens

The 80 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, wired Internet, and TVs with cable channels.

Studio Suite, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max
$81* Per night/room Feb 15 - Feb 16

Standard Suite, Multiple Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Basic Penthouse (Murphy Bed)

Bed Count room.options.bedSize.MurphyBed.Singular Maximum Occupancy 6 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Penthouse

Bed Count 1 King Bed Maximum Occupancy 6 Max

Arbor Suites at the Mall ratings based on 37 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Arbor Suites at the Mall

Everyone (15) Couples (9) Business (1) Family (10)
1 out of 5
Gotta love waking up to bed bugs to enjoy staying here!

Posted by on Oct 2, 2022

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Comment from Hotel Management

Nov 30, 2022 by Stephanie

We do apologize for this and the issue has been addressed

2 out of 5
Stay somewhere else!!! The place is nothing like the pics.

Posted by on Sep 5, 2022

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2 out of 5
Checked in, was charged a duplicate/second time. Had to request a refund for the overcharge, the staff did take care of correcting this but the room was very dirty, smelt like an ashtray and the bed sheets had stains on the top where you could plainly see it was not clean the ceiling had stains where a leak has been. We checked out within an hour of checking in.

Posted by , from Cordova on Mar 21, 2022

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4 out of 5

Posted by on Sep 29, 2021

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5 out of 5
A well appointed suite, very comfortable.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 12, 2021 by Catina

Thank you for writing a review! Come back and see us!

5 out of 5
It needs more attention to detail on the outside and grounds.

Posted by on Jul 10, 2021

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5 out of 5

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jul 7, 2021 by Catina

Thank you for the review!

4 out of 5
Two level penthouse gave good options for quiet, private sleeping spaces for 3 persons.

Posted by on Feb 20, 2021

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5 out of 5

Posted by on Feb 8, 2021

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Comment from Hotel Management

Mar 25, 2021 by Catina

Thank you so much for the review!

1 out of 5
Stains on blankets, hole is shower, and had to wait 2 hours to check in. Once we said anything about sheets they gave them to us and we changed them. I wouldn’t recommend staying here it’s nothing like the description or photos online. Waste of time and money.

Posted by , from Republic on Oct 4, 2020

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About the Arbor Suites at the Mall

Location 1550 E Raynell Pl, Springfield, MO 65804

Property Features

Arbor Suites at the Mall offers its guests an outdoor pool and a spa tub. WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. A terrace, barbecue grills, and a garden are also featured at the business-friendly Arbor Suites at the Mall. Self parking is free. A complete renovation of Arbor Suites at the Mall was completed in September 2017. This Springfield aparthotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Arbor Suites at the Mall offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Nearby Activities

An outdoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 10 per pet, per night, plus a deposit of USD 10.00 per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 10 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 10.00 per day
  • Pet fee: USD 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arbor Suites
  • Arbor Suites Mall
  • Arbor Suites Mall Condo
  • Arbor Suites Mall Condo Springfield
  • Arbor Suites Mall Springfield
  • Arbor Hotel Springfield
  • Arbor Suites At The Mall Hotel Springfield
  • Arbor Suites at the Mall Aparthotel
  • Arbor Suites at the Mall Springfield
  • Arbor Suites at the Mall Aparthotel Springfield

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.