Book Benchmark rooms in South Beach

"Great hotel and super convenient to everything. Loved the free amenities like e-bikes, regular bikes, beach chairs with towels and water for heading out to the beach which is conveniently located across the street. Also, enjoyed the discounts when eating/drinking at the hotels bars/restaurants. The only recommendation is working outlets/USB ports and room amenities as depicted on your website. Staff was very friendly and helpful. Would recommend to others. "

"Check in was very difficult they wouldn’t let us unload our bags without paying $45 even though we weren’t actually parking, the photos on website does NOT resemble the actual place. My hotel room was actually next door in an entire different building took about 20 minutes to locate. Staff was not very welcoming, the elevator was out of service so i had to use the stairs. The room was at the end of the hall near an exit door that stayed cracked open the entire trip. The room door itself did not have a chain nor were they any towels in the bathroom. The room phone did not work so i had to walk next door to front desk for towels for the gentleman to tell me that he would bring them & never did. I requested them again the next day and another staff said the door was locked, when I requested to speak to management they said that they weren’t there. Last but not least I never received my deposit & now they’re not answering and im back in my home town. Will never return, dont waste your money I would not recommend!!"

"I did not fancy my say as I wanted my mom to feel comfortable and she wasn’t. We were placed in a room close to the laundry where we were getting all the lint and smell of detergent. That caused her sinus to raise and the stay was unpleasant as she kept coughing throughout the stay. Further, we could not get shower gel and also the breakfast was not as expected."

"Everything was pretty good, would’ve "

"Rooms are clean, staff is helpful and friendly. Cushions on the cabana’s were dirty and didn’t look like have been cleaned. And the elevators were out of service. "

"This needs to be removed and Expedia should be ashamed to work with this hotwl"