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4.3 out of 5

"The rooms could use a little more maintenance aside that the staff is great and the restaurants were superb. " More

By a verified traveler on Wed 12 Jul 2017

Hotel Description

4-star beachfront resort near Carolina Beach

Beachfront retreat

At this Isla Verde resort, you'll be well placed to visit Carolina Beach and Isla Verde Beach, both within a 5-minute walk. Also, Pine Grove Beach is within half a mile (1 km) and Balneario de Carolina is within 2 miles (3 km).

Poolside dining

A full-service spa, 7 restaurants, and an outdoor pool are all featured at this smoke-free resort. Dine at the beachfront restaurant and relax with sun loungers. There's fun for all ages with a free kid's club and a playground, and supervised childcare is an added bonus.

Free WiFi, iPod docks

The 398 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. Balconies, iPod docks, and 24-hour room service are also available.

Deluxe Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, View (Laguna View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, Pool View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Suite, 1 Double Bed, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

InterContinental San Juan ratings based on 219 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental San Juan

Everyone (41) Couples (3)
4 out of 5
Hotel awesome. Food expensive not too many choices. Resort fee not explained until check out. Water in shower weird output and poor drainage. Great staff on beach

Posted by on Apr 27, 2019

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5 out of 5
Everything was awesome. The staff was very helpful and friendly.

Posted by , from Germantown, US on Apr 24, 2019

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Comment from Hotel Management

Jun 18, 2019 by InterContinental San Juan

Thank you for your review! We look forward to seeing you again sometime in the future.

5 out of 5
We really like the property itself and the staff even better. We had a problem with our safe and they were right there willing to accommodate us with a new one. We do miss the casino however.

Posted by on Apr 22, 2019

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Comment from Hotel Management

Jun 18, 2019 by InterContinental San Juan

Thank you for your great review! We are very pleased to hear our team was able to assist you with your needs. We look forward to seeing you sometime in the future!

5 out of 5

Posted by on Mar 30, 2019

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4 out of 5
As many reviews have stated this is an older hotel but the staff and the amenities more than make up for a couple chips in paint and such... It did just survive a hurricane! I was worried about vacationing during spring break, but this hotel is very family friendly! the Pool is awesome the views from your balconies are breathtaking! enjoy this hotel now before they rehab it and raise the prices!!

Posted by on Mar 26, 2019

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4 out of 5
Nice place, staff super nice, Drinks are to much $$$$$$

Posted by on Mar 23, 2019

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2 out of 5
The prices of items in the mini bar were the highest I have witnessed in any country

Posted by on Mar 12, 2019

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5 out of 5

Posted by on Mar 3, 2019

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5 out of 5
Awesome...right off the beach. Close to airport and downtown areas.

Posted by on Jan 23, 2019

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2 out of 5

Posted by on Jan 17, 2019

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About the InterContinental San Juan

Location 5961 Isla Verde Avenue, Carolina, 00979

Property Features

InterContinental San Juan offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 7 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. A 24-hour fitness center, a sauna, and spa services are also featured at the family-friendly InterContinental San Juan. Parking is available for a fee. For a fee, the property may offer extended parking privileges after check-out. This 4-star Carolina resort is smoke free.

  • 398 guestrooms or units
  • 15 levels
  • 7 dining venues
  • 2 bars on the beach
  • 6 bars or lounges
  • 2 coffee shops
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (4.3 km / 2.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

InterContinental San Juan offers 398 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to noon.

Aleli - Overlooking the pool, this restaurant specializes in Italian cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Ruths Chris Steakhouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

SAK-I - This restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Ocean Breeze - This beachfront restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Akua Bar - This poolside bar specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Cave exploring/spelunking nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Skydiving nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Akua Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 per person (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Early check-in fee: USD 80 (subject to availability)
  • Late check-out fee: USD 80 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hotel San Juan
  • InterContinental San Juan
  • San Juan InterContinental
  • Intercontinental San Juan Hotel Isla Verde
  • InterContinental San Juan Puerto Rico/Isla Verde
  • Intercontinental San Juan Resort And Casino
  • InterContinental San Juan Hotel
  • InterContinental San Juan Resort Carolina
  • InterContinental San Juan Resort
  • InterContinental San Juan Carolina
  • InterContinental Juan Carolin
  • Intercontinental Juan Carolina
  • InterContinental San Juan Resort
  • InterContinental San Juan Carolina
  • InterContinental San Juan Resort Carolina

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/San-Juan-Hotels-InterContinental-San-Juan.h289099-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.