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Four Points by Sheraton Caguas Real Hotel & Casino

3.5-star property
500 Alhambra En Granada Boulevard, Caguas, 1-855-201-7819
4.4 out of 5
Excellent!
See all 11 travelocity Reviews

"Nice! Cleans and the room was perfect for us. " More

By a verified traveler on Mon 14 Jun 2021

Points Of Interest

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Hotel Description

Enjoy the casino at this 3.5-star Caguas hotel

In Caguas

You'll be within 6 miles (10 km) of Jardin Botanico y Cultural de Caguas and 12 miles (20 km) of El Yunque National Forest. Plaza las Americas and Jose Miguel Agrelot Coliseum are also within 20 miles (32 km).

Casino, dining

A casino, a 24-hour gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the outdoor pool, bar/lounge, and laundry facilities.

Free WiFi, comfy beds

In addition to LED TVs with satellite channels, the 125 guestrooms offer free WiFi and Select Comfort beds. Room service, coffee/tea makers, and free newspapers are also available.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$189* Per night/room Jan 30 - Jan 31

Deluxe Suite, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Four Points by Sheraton Caguas Real Hotel & Casino ratings based on 11 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Caguas Real Hotel & Casino

Everyone (6) Couples (3) Family (3)
1 out of 5
F

Posted by , from MAYAGUEZ on Oct 9, 2021

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Comment from Hotel Management

Oct 9, 2021 by Rebeca

We sincerely apologize for falling short of not only meeting your expectations, but ours as well.

5 out of 5
Nice! Cleans and the room was perfect for us.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 18, 2021 by Melisa

Thanks for staying with us. We appreciate your feedback!

4 out of 5
It was clran and pleasent...under remodel but still worth it...i did not like the prices. For the meals...plenty of cheaper places outside

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 3, 2019 by Hermes

Dear guest, Thank you for your positive feedback. We look forward to welcome you back but to our brand new product in a near future.

5 out of 5

Posted by on May 31, 2019

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Comment from Hotel Management

Jun 3, 2019 by Hermes

Dear guest, Thank you for your feedback. We look forward to welcome you again in a near future.

5 out of 5
It was really clean excellent service super breakfast

Posted by on Feb 24, 2019

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Comment from Hotel Management

Feb 26, 2019 by Hermes

Dear guest, Thank you for your great comments. We look forward to welcome you back in a near future.

5 out of 5

Very Good Hotel

Very Good Hotel And the staff is very friendly I recommend it

Posted by on Aug 13, 2017

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5 out of 5

MORE THAN I EXPECTED.

Location: Hotel is near Caguas central,(5-10 min. ride) Caguas has undergone quite a renovation, with many museums of various interest. A free trolley etc.
The room was spacious, the bed was very comfortable. The TV worked fine. The A/C was manageable. It overlooked a river, which I didn't know about, and faced East; so if I wanted to wake up to the sun in the morning, I could. Closet space was more than adequate, everything nice and clean. Very quiet at night, therefore, no sleeping problems. Staff was most courteous, genuinely pleasant in both languages; willing to go the extra step to help out in any way. Restaurant was small with limited menu, but all meals were well prepared, and tasty.. All in all, a most pleasant stay.

Posted by on Oct 28, 2016

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Comment from Hotel Management

Nov 3, 2016 by Jessenia

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4 out of 5
The desk staff was incredibly friendly and helpful. The recommendation to eat at Los Raices was amazing, and overall the stay was pleasant.

Posted by on May 18, 2016

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4 out of 5

Secluded just off a main highway but quiet.

Cons: Put a frig in the room.
Clean and quiet. Good bed and bath. AC worked. Several English TV channels. Breakfast was okay but not really worth the cost of ~$12 US. No frig in room. Parking $10/day. Staff were pleasant and accomadating. An older 4-points hotel but we slept well.

Posted by on Sep 6, 2015

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5 out of 5
Me gustó el hecho de tantos espacios disponibles de estacionamiento.

Posted by , from Westfield on Oct 11, 2019

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Comment from Hotel Management

Nov 4, 2019 by Hermes

Gracias por ser nuestro huésped.

About the Four Points by Sheraton Caguas Real Hotel & Casino

Location 500 Alhambra En Granada Boulevard, Caguas, 00726

Property Features

Four Points by Sheraton Caguas Real Hotel & Casino offers its guests an outdoor pool, a waterslide, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A casino, a terrace, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Caguas Real Hotel & Casino. For a fee, parking is available. This 3.5-star Caguas hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 4 levels
  • Casino
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Four Points by Sheraton Caguas Real Hotel & Casino offers 125 accommodations with safes and complimentary newspapers. Beds feature Select Comfort mattresses. 55-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Select Comfort beds
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 8:00 AM and 10:30 AM.

Flor de Caña Eatery & Bar - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a waterslide, an outdoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Ecotours nearby
  • Casino nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Four Points by Sheraton Caguas Real Hotel & Casino

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 18.87 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.00 per person (approximately)
  • Self parking fee: USD 11.15 per day (in/out privileges)
  • Valet parking fee: USD 13 per day (in/out privileges)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Caguas Four Points
  • Caguas Four Points Sheraton
  • Caguas Sheraton
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  • Four Points Sheraton Caguas Real
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You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.