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4.4 out of 5

"It was clran and pleasent...under remodel but still worth it...i did not like the prices. For the meals...plenty of cheaper places outside " More

By a verified traveler on Sat 03 Aug 2019

Hotel Description

Enjoy the casino at this 3.5-star Caguas hotel

In Caguas

You'll be within 6 miles (10 km) of Jardin Botanico y Cultural de Caguas and 12 miles (20 km) of El Yunque National Forest. Bosque Estatal De Carite is within 12 miles (20 km) and Plaza las Americas is within 20 miles (32 km).

Casino, dining

A casino, a 24-hour fitness center, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the outdoor pool, bar/lounge, and laundry facilities.

Free WiFi, comfy beds

In addition to LED TVs with satellite channels, the 125 guestrooms offer free WiFi and Select Comfort beds. Room service, coffee/tea makers, and free newspapers are also available.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed, Non Smoking, Pool View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Four Points by Sheraton Caguas Real Hotel & Casino ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Caguas Real Hotel & Casino

Everyone (6) Couples (3) Family (1)
4 out of 5
It was clran and pleasent...under remodel but still worth it...i did not like the prices. For the meals...plenty of cheaper places outside

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 3, 2019 by Hermes

Dear guest, Thank you for your positive feedback. We look forward to welcome you back but to our brand new product in a near future.

5 out of 5

Posted by on May 31, 2019

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Comment from Hotel Management

Jun 3, 2019 by Hermes

Dear guest, Thank you for your feedback. We look forward to welcome you again in a near future.

5 out of 5
It was really clean excellent service super breakfast

Posted by on Feb 24, 2019

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Comment from Hotel Management

Feb 26, 2019 by Hermes

Dear guest, Thank you for your great comments. We look forward to welcome you back in a near future.

5 out of 5

Very Good Hotel

Very Good Hotel And the staff is very friendly I recommend it

Posted by on Aug 13, 2017

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5 out of 5

MORE THAN I EXPECTED.

Location: Hotel is near Caguas central,(5-10 min. ride) Caguas has undergone quite a renovation, with many museums of various interest. A free trolley etc.
The room was spacious, the bed was very comfortable. The TV worked fine. The A/C was manageable. It overlooked a river, which I didn't know about, and faced East; so if I wanted to wake up to the sun in the morning, I could. Closet space was more than adequate, everything nice and clean. Very quiet at night, therefore, no sleeping problems. Staff was most courteous, genuinely pleasant in both languages; willing to go the extra step to help out in any way. Restaurant was small with limited menu, but all meals were well prepared, and tasty.. All in all, a most pleasant stay.

Posted by on Oct 28, 2016

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Comment from Hotel Management

Nov 3, 2016 by Jessenia

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4 out of 5
The desk staff was incredibly friendly and helpful. The recommendation to eat at Los Raices was amazing, and overall the stay was pleasant.

Posted by on May 18, 2016

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4 out of 5

Secluded just off a main highway but quiet.

Cons: Put a frig in the room.
Clean and quiet. Good bed and bath. AC worked. Several English TV channels. Breakfast was okay but not really worth the cost of ~$12 US. No frig in room. Parking $10/day. Staff were pleasant and accomadating. An older 4-points hotel but we slept well.

Posted by on Sep 6, 2015

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5 out of 5

The hotel is very nice.

Pros: Free Internet
The price was reasonable and the staff was helpful, prompt and courteous. The location is very close to the main toll road. The room was very clean and the beds were luxurious.The weekend when I stayed was extremely full and there was some noise at the hallway but I don't think the hotel could avoid it. I visited the pool with my son and had a great time. They have 2 slides at the pool which is a plus. The parking is $10 per day and it is in addition to the room rate but a guard is always on duty to protect the guest area which made me feel well protected. I would highly recommend this hotel.

Posted by , from Puerto Rico on Aug 1, 2012

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4 out of 5

the hotel staff was very efficient and friendly

Pros: Close restaurants, Free Internet, Quiet
i would recommend this hotel 100 per cent the staff was very courteous and efficient

Posted by , from New York, NY, USA on Jul 12, 2012

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1 out of 5

clean rooms but unkept everywhere else in the hotel

Pros: good coffee
Cons: Noisy, poor value
When we arrived, we were given a room that had 2 beds rather than the king with living room as I booked. The front desk then told me that they would "See what they could do". Had I said ok, I would not have been given the room that I paid for. While the hotel had a gym and restaurant on site, the gym trash had not been removed during our 3 day stay, not surprising considering the same hallway & elevator trash remained in place as well. The restaurant was awful-don't bother with anything other than the great tasting coffee. This hotel has a casino, which provided for some evening entertainment, which is a plus. The downside is that parking becomes very limited because they, nor the hotel employees, park in the attached garage, rather they take all of the guest parking-which comes at a cost of $9 per day. The fee is ridiculous as casino guests don't pay! We would never again stay at this hotel.

Posted by , from CT on Mar 31, 2012

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About the Four Points by Sheraton Caguas Real Hotel & Casino

Location 500 Alhambra En Granada Boulevard, Caguas, 00726

Property Features

Four Points by Sheraton Caguas Real Hotel & Casino offers its guests an outdoor pool, a waterslide, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A casino, a terrace, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Caguas Real Hotel & Casino. For a fee, parking is available. This 3.5-star Caguas hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 4 levels
  • Casino
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (36 km / 22.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Four Points by Sheraton Caguas Real Hotel & Casino offers 125 accommodations with safes and complimentary newspapers. Beds feature Select Comfort mattresses. 55-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Select Comfort beds
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

X.O. Le Bistro - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a waterslide, an outdoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Ecotours nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Four Points by Sheraton Caguas Real Hotel & Casino

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18.87 percent of room rate

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.00 per person (approximately)
  • Self parking fee: USD 11.15 per day (in/out privileges)
  • Valet parking fee: USD 13 per day (in/out privileges)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Caguas Four Points
  • Caguas Four Points Sheraton
  • Caguas Sheraton
  • Four Points Sheraton Caguas
  • Four Points Sheraton Caguas Real
  • Four Points Sheraton Real
  • Four Points Sheraton Real Hotel
  • Four Points Sheraton Real Hotel Caguas
  • Sheraton Caguas Four Points
  • Sheraton Four Points Caguas
  • Four Points Sheraton Caguas Real Hotel
  • 4 Points By Sheraton Caguas Real Hotel & Suites
  • Puerto Rico Four Points
  • Four Points Puerto Rico
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  • Four Points Sheraton Caguas Real Hotel Casino
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  • Four Points by Sheraton Caguas Real Hotel & Casino Hotel Caguas

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.